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“On the slide”
2 of 5 bubbles Review of The Pendulum Hotel

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The Pendulum Hotel
Ranked #48 of 116 Hotels in Manchester
London, United Kingdom
Level Contributor
208 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“On the slide”
2 of 5 bubbles Reviewed 17 November 2013

I’ve stayed at the Days Inn on a number of occasions as part of an annual conference, and it’s clear that in the last 12 months things have really gone on the slide.

As I’ve been a previous guest I’m well aware of the small rooms, and that even in cold months they can be stiflingly hot.

However, they’ve always been well maintained and the service in the hotel has always been good.

Sadly, not this year. The room I was staying in looked tired and in need of some TLC (at the very least a lick of paint and some new curtains).

For the entire time I was there one of the lifts was out of service. I could understand this if it were at the Weekend as I could imagine getting a lift engineer is an issue then, but this was mid-week and at no point did it look like anyone was even attempting to work on it.

The room our conference was in, in complete contrast to the rest of the hotel, was freezing cold with the hotel having to deploy fan-heaters to make the space just about usable

Dinner on the final night was a sorry affair, with poor and very rushed service (tea and coffee being served before anyone had got desert).

Everything just had the feel that, as we were a small conference, we were a nuisance that the hotel could do without.

Positives
The room was clean, if tired
For a conference everything was in one building, especially as the weather was poor at times
The staff on duty in the restaurant at Breakfast

Negatives
Staff in the restaurant of an evening
Fabric of the hotel clearly in need of some TLC

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingTom78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you for taking the time to leave your comments regarding your stay with us at the Days hotel Manchester.

I am sorry to hear that your stay this time was not what you expected. The room which you stayed in has not yet been refurbished, many of our rooms are still under going through the refurbishment and have all had new beds, curtains and have been re-painted.

I am disappointed that you did not have the great service experience which we deliver in the evening and i assure you i will be looking further into your comments regarding this and the necessary action will be taken.

Please do not hesitate to contact me should you wish to discuss this further.

Thank you once again for leaving your comments and i do hope we will see you again soon.

Best Regards

Front Of House Manager
0161 955 8000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,598 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Southampton, United Kingdom
Level Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 17 November 2013 via mobile

Fantastic hotel very attentive staff. Clean and modern. We stayed 2 nights at £30 a night. Bargain! Great location only a ten minute walk from city centre and Northern quarter, very conveniently located for Canal Street bars. Car parking next door was cheap at £10 for 24 hours.

Only issue was the student accommodation next door, very noisy into the early morning even with window closed. Our room looked directly into a students bedroom and several sitting rooms so has to keep curtains shut.

Stayed November 2013
Helpful?
Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know you were satisfied with the service you received as well as our facilities, however I would like to apologies for the noise caused by the student during your stay and I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.




Best Regards

Jay Ghannem
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York
1 review
3 of 5 bubbles Reviewed 17 November 2013

The hotel staff was really friendly and helpful. Very clean room with modern decor. Even though towels were clean they were torn at some points. The worst part was a student party from the "student section" of the hotel. I called the reception asking when the music stops and a receptionist came immediately to check that indeed there is loud music on. He apologized and the music made the student stop the music but they kept shouting. Girls screaming out of excitement every five minutes even after midnight is not the best lullaby you can have

The area looked a bit weird at night - full of bars -taking a taxi makes you feel much safer

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you very much for taking the time to tell us about your experience at Days Hotel Manchester City Centre.

It is always a pleasure to receive positive feedback and we can assure you that all team members have been given visibility of your kind words.

I am very sorry about the noise caused by the student during your stay and please accept our apologies.

I am very pleased to hear you enjoyed your stay with us and we look forward to seeing you again for your next visit.

Best Regards

Jay Ghannem

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
1 review
4 of 5 bubbles Reviewed 17 November 2013

This is a very good hotel and good value for money. It is conveniently located in the city centre close to the train station. The staff are friendly and welcoming. The rooms are excellent, very clean and nicely furnished.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest,

Thank you for taking the time to leave us your comments regarding your stay with us.
We are so happy to hear that you enjoyed your stay with us and we look forward to seeing you again.

Kind regards
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aldershot, United Kingdom
1 review
4 of 5 bubbles Reviewed 16 November 2013

Days Hotel is closed to Manchester Piccadilly train station and situated nearby the town center. Ideal for shopping and touring around! A very clean, friendly and spacious hotel. Though the room may appear small, it is very well decorated, well thought through and most importantly well equipped with very comfortable bedding! A place i recommend without any doubt!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you very much for taking the time to tell us about your experience at Days Hotel Manchester City Centre.

It is always a pleasure to receive positive feedback and we can assure you that all team members have been given visibility of your kind words.

I am very pleased to hear you enjoyed your stay with us and we look forward to seeing you again for your next visit.

Best Regards

Jay Ghannem

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
202 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

the room was small ..but so was the bill.... £40 for a clean comfortable room....bathroom had toiletries....good shower...kettle and selection of teas and coffees on the desk...flat screen tv.......included a great hot cooked breakfast....really good value all around... well done days inn...highly reccommended

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you very much for sharing your thoughts about your stay experience at Days Hotel Manchester City Centre.

I am pleased to hear you enjoyed your stay with us and we look forward to seeing you again for your next visit.

Best Regards

Jay Ghannem

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bulbuderesi Cod
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 November 2013

Days Hotel in Manchester is very good; rooms are clean,beds are big,you can find everything you want in the room,hotels bar is good quality.Everybody in the hotel who is working is smiling all the time and they are very helpful.Thank you for everything

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank zeynepuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaysMCC, Front Office Manager at The Pendulum Hotel, responded to this review, 19 November 2013
Dear Guest

Thank you very much for taking the time to tell us about your experience at Days Hotel Manchester City Centre.

It is always a pleasure to receive positive feedback and we can assure you that all team members have been given visibility of your kind words.

I am very pleased to hear you enjoyed your stay with us and we look forward to seeing you again for your next visit.

Best Regards

Jay Ghannem

Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pendulum Hotel

Property: The Pendulum Hotel
Address: Sackville Street, Manchester M1 3BB, England (Formerly Days Hotel Manchester City)
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#30 Business Hotel in Manchester
#43 Romantic Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Pendulum Hotel 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Pendulum Hotel Manchester City & Manchester Conference Centre is a fantastic 3*Hotel and Conference Centre, offering a perfect base for your city visit. The hotel is just 5 minutes' walk from Manchester Piccadilly Station for trains, trams and a free bus service across the city. The Hotel is also located 15 minutes' drive from Manchester International Airport. The hotel is conveniently located in one of the city's most fashionable areas for clubs and culture, within easy reach of the best bars, pubs, theatres, exhibitions and concerts, as well as Manchester City and Manchester United Football Clubs. The hotels facilities are impressive with The Conservatory Bar & Courtyard, The Hub Bistro and Coffee Bean Cafe serving meals and drinks throughout the day, alongside 24 Hour Room Service. The Pendulum Hotel is home to state-of-the-art business facilities courtesy of The Manchester Conference Centre... Making the Pendulum Hotel unique amongst other Manchester Hotels. This friendly and flexible 3* Hotel offers so much more, with drinks offers, meal deals and events taking place throughout year. There is never a dull moment, or you can find some peace in this busy city and relax overlooking our leafy courtyard. ... more   less 
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Also Known As:
Days Hotel Manchester
Days Inn Manchester

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