Visited for Manchester Pride, some standards have dropped since last visit and there were clear basic errors.
The same receptionist spent so much time faffing about with papers that the other male receptionist had served three people and then a female came and served me, he was as bad last time I recall.
soap dish in the shower hanging off, clearly had already fallen off because you could see the original raw plugs yet rather than move the dish they drilled right next to the original plugs so needless to say there was no grip, further more drilling into the grout rather than the tile means there is no adherence for the plug and it was not sealed against the water.
a wall tile by the door to the room kept falling off stronger adhesive would have solved this in the first instance.
The breakfast was served in a cold room on cold plates, when I mentioned the cold to the waitress the reply was" well it is raining" I fail to see what this has to do with failing to put the heating on in the room well in advance of breakfast. Serving hot breakfast on cold plates so by the time your part way through the food has gone cold. I have mentioned this on the previous visits and filled in the evaluation card but clearly they failed to read or bother to act upon these things. It was hit and miss as to if you needed to ask of coffee with your breakfast or if it would be offered, one day it was offered immediately the next day I had to ask the next day it was offered and the final day I had to wait for the staff to finish discussing job opportunities and cv's with an Indian lady before I could get coffee. There are some carpets which need replacing as you clearly see where the join is now falling apart, the guttering by the coffee shop is growing plants and so water runs onto the speaker there. The speakers in reception near the lifts vibrate and hiss and desperately need replacing or the bass needs turning down to allow hearing the music properly.
The room cleanliness was good despite the soap dish and the cleaning staff efficient.
I have now stopped several times and standards are slipping more and more which is sad considering the standards it previously maintained.
Perhaps it is less about changing the name perhaps a change of management and systems are now required as they have taken their eye off the ball now.
It is not the most expensive hotel in its range but it is at risk of failing to warrant the price.
- Official Description (provided by the hotel):
- The Pendulum Hotel Manchester City & Manchester Conference Centre is a fantastic 3*Hotel and Conference Centre, offering a perfect base for your city visit. The hotel is just 5 minutes' walk from Manchester Piccadilly Station for trains, trams and a free bus service across the city. The Hotel is also located 15 minutes' drive from Manchester International Airport. The hotel is conveniently located in one of the city's most fashionable areas for clubs and culture, within easy reach of the best bars, pubs, theatres, exhibitions and concerts, as well as Manchester City and Manchester United Football Clubs. The hotels facilities are impressive with The Conservatory Bar & Courtyard, The Hub Bistro and Coffee Bean Cafe serving meals and drinks throughout the day, alongside 24 Hour Room Service. The Pendulum Hotel is home to state-of-the-art business facilities courtesy of The Manchester Conference Centre... Making the Pendulum Hotel unique amongst other Manchester Hotels. This friendly and flexible 3* Hotel offers so much more, with drinks offers, meal deals and events taking place throughout year. There is never a dull moment, or you can find some peace in this busy city and relax overlooking our leafy courtyard. ... more less
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- Also Known As:
- Days Hotel Manchester
- Days Inn Manchester