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Reviews (735)
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All reviewsmuseum of science and industrysports facilitiesliverpool roadcity centreleisure facilitiesgym and swimming poolsecure car parkhealth clubgood sizefriendly hotelrooms are basicsteam roomthird floorwould stay againhen partygreat facilitiesfull english
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426 - 431 of 735 reviews
Reviewed 30 April 2014 via mobile

The walk from the car park was grim and dirty and the hotel went down hill from there. The rooms were tatty and unclean. With the amount of stains on the mattresses one could only conclude that incontinent tramps were regular residents. This is a hotel to be avoided.

Stayed: April 2014, travelled on business
3  Thank Marston01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at The Castlefield Hotel, responded to this reviewResponded 13 May 2014

Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR

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Reviewed 29 April 2014 via mobile

Lovely hotel with beautiful views over the canal. Visited the spa for a facial which was beautiful felt so relaxed and pampered after the therapist think her name was Rania? was so kind would recommend going just for the facial. Staff were so helpful and kind.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lucy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at The Castlefield Hotel, responded to this reviewResponded 13 May 2014

Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014 via mobile

I stayed here on the weekend of 4th April as part of an 11 group hen party. The accommodation was great (although the shower wasn't very powerful) very spacious rooms with all the amenities you could expect. The staff were superb, I have never stayed anywhere with such friendly, helpful people. Nothing was too much trouble, they booked our taxis, told us where the best places were to go & have us directions for anything we asked. They really made the hotel stay.

Would definitely stay again.

Stayed: April 2014, travelled with friends
Thank Kay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at The Castlefield Hotel, responded to this reviewResponded 13 May 2014

Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

We had to cancel the second night of our stay at very late notice - the young lady at reception was so extraordinarily pleasant and helpful. Really helped take the sting out of annoying day (which, I hasten to add, had nothing to do with the hotel!)!

Stayed: April 2014, travelled as a couple
Thank Debby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at The Castlefield Hotel, responded to this reviewResponded 13 May 2014

Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR

Report response as inappropriate
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Reviewed 19 April 2014 via mobile

My boyfriend and I stayed here for two nights when visiting Manchester. The hotel staff were ever so friendly and welcoming. The room was clean and spacious and the bathroom was very modern. The hotel itself is in a great location in the city centre but just off deansgate so it's not too noisy. Would return again.

Stayed: April 2014, travelled as a couple
Thank SDP04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at The Castlefield Hotel, responded to this reviewResponded 13 May 2014

Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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