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“Shockingly bad!” 1 of 5 bubbles
Review of Castlefield Hotel

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Castlefield Hotel
Ranked #62 of 115 Hotels in Manchester
Wilmslow, United Kingdom
Level Contributor
121 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Shockingly bad!”
1 of 5 bubbles Reviewed 19 June 2014

If I could give this place no stars I would. This is possibly the worst hotel I have stayed in for a long time. We paid £115 for the room for one night (parking and breakfast not included). The walk from the carpark was depressing as we waded through the litter and cigarette butts. There was a wedding on when we arrived and so a cloud of smoke from many smokers standing immediately outside the hotel entrance wasn't pleasant.
The room was very poor. tatty and grubby. It desperately needed a good clean and the broken light fittings and mouldy bath seals all needed replacing. When we looked at the bed, first impressions were that it hadn't yet been made up as there was only one very thin sheet on top of the stained mattress. We thought that this was maybe the mattress protector but then realised that no, this was actually all there was between us and the disgusting mattress. The furniture in the room was in a bad state. When I sat on the bed it squeaked terribly and the chair in the room was so wobbly we decided not to risk sitting on it.
The bathroom wasn't much better and I think they choose to have brown towels as they hide a multitude of sins!.
We were attending a function in Manchester later that evening and to be honest, if we had had time and could have found a room in another hotel we would have moved straight away. As time was short and we needed to eat something before we went out we thought we would risk room service. We were told the kitchen was shut to residents due to the wedding!!!!! (perhaps this was a blessing in disguise) I suggested that they should have told us this at the time of booking if possible and at the very least when we checked in. We were offered free parking and a free breakfast in compensation but after a rough nights sleep due to noise from the road (had to sleep with windows open due to no aircon) we decided to pass and left. The room was more like student accommodation than a hotel room and was a total rip off at £115. My advice is to pay a bit extra and not dread going back to your room after a night out or book early at the Premier Inn (If we hadn't driven in, we would have taken a taxi straight home after our event)

Room Tip: Don't bother with this hotel. Go elsewhere!
See more room tips
  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank jem999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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595 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Bradford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

Stayed hear for 1 night as a couple, for her birthday; upgraded room with view over the canal.

The view was nice and can not moan about that but the hotel corridors and room we stayed in seemed really quite dated. The room wasn't unclean but could do with be refurbished; although the entrance and bar was very nice - looked to have just been done up.

The location is nice, 5/10 minute walk to Print Works/Bars Restaurants but overall pretty average. Would recommend looking at other hotels rather than this!

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kayno7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

My wife and I stayed at the hotel because we were attending the UNICEF Soccer Aid Charity Football Match. The location of the hotel is perfect if you wish to visit Old Trafford, it's just a quick taxi ride away (£6.20) or you can take the Tram. The Hotel offers parking which is an extra cost on the price of the room (£10 for overnight). The room we had was spacious and clean with the reception staff being very polite, tentative and knowledgeable of the local area. We had breakfast at the hotel and it was delicious, we could not find fault.

Negatives- If you are a light sleeper you will hear everything in the corridor, for example when the the connecting door's close shut. The price of the room is on the steep side.

All in all a very pleasant stay.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Really good location for me, close to the centre and shopping and virtually across the road from the Museum of Science and Industry (one of the best ever museums). The staff are really great, especially Jo on reception who was so helpful and cheerful - nothing seemed like too much trouble for her. The room was larger than most in this price range, but was a little 'tired' although exceptionally clean, with a well stocked tray of tea/coffee/chocolate, plenty of milk, etc and biscuits. The food in the restaurant was good - sensible range of breakfast items. My only complaint would be that the portions at dinner were too big for me - certainly very generous and good. I would definitely stay here again.

Room Tip: A room overlooking the canal is nice.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angel58Bournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigton
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

This hotel has a great central location just off city centre.
It is surrounded by bars and restaurants and has full facilities of gym, pool, etc.
The rooms are nice and clean and roomy.
Staff are always helpful.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cumberlandsnorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 5 June 2014

Hotel needs some TLC and a good clean. But otherwise it's ok for one night stay or for a business trip, but def not for pleasure. Staff were nice enough and the room a good size. Big full length windows. But see photos of how dirty it was....

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank missjy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Manchester hotels

Dudley, United Kingdom
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

good location, especially for MOSI and Coronation Street, and 5 mins from Deansgate. Rooms kept clean and comfortable, the only thing is there was no sound-proofing in the rooms, you can hear the people in the next room on the loo!!!

Bar was very well priced and breakfast was excellent for the money

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank leftfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlynnCastlefield, Public Relations Manager at Castlefield Hotel, responded to this review, 24 June 2014
Many thanks for your feedback. We are delighted that you made the time to share your experience. All your relevant, constructive comments will be made known to the team to ensure that we continue to progress and develop standards and services for the benefit of all guests.
Glynn
Hotel PR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castlefield Hotel

Property: Castlefield Hotel
Address: Castlefield Hotel Liverpool Road | Castlefield, Manchester M3 4JR, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Manchester
#45 Family Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Castlefield Hotel 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Whether you are visiting Manchester for business or pleasure, for a short break or a longer holiday, we are sure we can make your stay a relaxing and enjoyable one. This 3 Star Manchester city centre hotel is proud to offer a warm Northern welcome to all guests, providing a relaxing haven away from the hustle and bustle of City life. We are opposite the Museum of Science and Industry and located in a beautiful corner of the city, only 400 metres from Manchester city centre by foot. The Castlefield Hotel has a valued waterside setting adjacent to the Castlefield canal basin & Arena, and we are proud to be welcoming back happy guests for over 20 years. Free wifi and free use of our on site gym comes as an added bonus for all. Book direct to receive fabulous deals on Hotel city breaks in Manchester. ... more   less 
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Also Known As:
Castlefield Hotel Manchester

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