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Ibis Manchester Centre Portland Street
Ranked #48 of 119 Hotels in Manchester
Reviewed 26 October 2013

Horrible room, dripping air con all night, bathroom door practically falling off. Complained next day after no sleep to a man on the desk who was as miserable as sin and he told me and my boyfriend that the manager was busy and that we should leave our number so he could contact us for a refund. Never heard anything. Rubbish staff, rubbish rooms, will NOT be returning!!!!!!

  • Stayed: September 2013, travelled as a couple
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3  Thank Lauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, General Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 30 October 2013

Dear Lauren,

Thank you for taking the time to tell us about your stay at the Ibis Manchester City Centre, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies

I have personally spoken to our Reception Manager and Head Housekeeper regarding your experience and they are sincerely sorry for allowing this to happen. As I am sure you are aware, these are not our usual standards and I can assure you action has been taken to ensure they are not repeated.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Manchester City Centre and provide you with a genuine hassle-free experience.

Kind Regards
Ioannis Koletakis

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864 - 870 of 1,610 reviews

An Accor traveller
leominster
1416
Reviewed 20 October 2013

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 25 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 October 2013

No frills but a very comfy bed and a good night's sleep. Friendly staff.

For less than £50 per night I was smack in the middle of Manchester. For a weekday trip to do a course this was very very good value. Sure the bathroom isn't plush, and the restaurant is a bit "halls of residence" but you get what you pay for. Actually that's a bit unfair, as I've stayed in far more expensive places that were far less comfortable and clean and moreover had the cheek to charge for basic Wi-Fi.

For a 1 night stay it's absolutely fine. Longer and you might need more comforts.

"Job done" and thumbs up to staff who can remain friendly at 6am or at 10pm when trying to man the front desk and serve a rabble at the bar.

Stayed: October 2013, travelled on business
Thank Heidbummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 17 October 2013

Thank you very much for sharing your thoughts about your stay in ibis Manchester Portland Street. It is always a pleasure for our team to read that our commitment to customer care is appreciated. Furthermore, I am delighted that you had the chance to experience such a good night sleep due to our new innovative bedding designed by the ibis Research Dept.

Once again, thank you very much for your nice words and we are looking forward to welcoming you at the ibis Manchester Centre Portland Street on your next visit.

Yours sincerely,
Jeremy Vrancken
Assistant General Manager

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Reviewed 8 October 2013

+ The hotel was clean, relatively modern, the rooms were nice, the bed was comfy, good double glazing and good location.
- As a frequent traveller was just about to sign up and pay for their VIP club which gives good discounts on all your visits throughout the world when the silly girl on reception decided to implement the charge to look after your bags after check out. Not huge money but shows how little they care about customer service and keeping loyal customers.
Will go where they care if you come back or not!

  • Stayed: October 2013, travelled with family
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1  Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 17 October 2013

Thank you very much for taking the time to tell us about your experience at ibis Manchester Centre Portland Street. I am delighted to read your comment about our high standards of cleanliness in the hotel. Indeed, we are taking a primary prime in ensuring that the hotel and the rooms are spotless. Furthermore, I am pleased that you had the chance to experience such a good night sleep due to our new innovative bedding designed by the ibis Research Dept.
In the meantime, I was very sad that we have not been able to demonstrate to you how much we care about our guests. Please allow me to express my sincerest apologies. However, we indeed charge £2.00 for the luggage service after check out as per our company policy.
Once again we appreciate your feedback, and I hope that you will give us the opportunity to welcome you back again at ibis Manchester Centre Portland Street and provide you with a genuine hassle-free experience.

Yours sincerely,
Jeremy Vrancken
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Accorhotels.com
1  Thank Libby C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 17 October 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 October 2013

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Thomas L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 5 October 2013

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Reviewed 1 October 2013

I stayed here for a one night stop-over. It is about a 20 minute walk from Manchester Piccadilly train station so quite convenient.
The rooms are a bit strange in that the shower is actually in the room so if you are staying with a friend/someone you're not naked in front of usually then that should be taken into account! The beds are comfortable enough, slightly hard but would have been fine if it hadn't creaked every time I took a deep breath!
The TV's are good and have a wide range of channels to choose from and there is good free WiFi which is fast and reliable.
I didn't have the breakfast but I saw it when I checked out and it looked good.

All in all I would stay here again and it's worth it for the amount it costs.

  • Stayed: September 2013, travelled solo
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1  Thank ana2pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, Manager at Ibis Manchester Centre Portland Street, responded to this reviewResponded 2 October 2013

Thank you very much for your kind review.

We are looking forward to welcoming back anytime soon.

Kind regards,
Jeremy Vrancken
Assistant General Manager

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Additional Information about Ibis Manchester Centre Portland Street

Address: 96 Portland Street, Manchester M1 4GX, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #48 of 119 Hotels in Manchester
Price Range: £48 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Manchester Centre Portland Street 2*
Number of rooms: 127
Official Description (provided by the hotel):
ibis Manchester Centre Portland Street is located in the centre of Manchester, close to all major attractions, as well as the shopping areas, nightlife and Old Trafford. The hotel offers 127 inviting, modern rooms with Free WiFi throughout. 24/7 Meal and Drinks Menu is available and the friendly bar is perfect for a nightcap. Piccadilly and Oxford Road stations are just a few minutes from the hotel. Reduced Parking rates available at Q-Park 75 St James Street, M1 4LX at the rear of the hotel The hotel is ideally located close to the Manchester Arena and Manchester Central, as well as the city centre Universities. Manchester International Airport is 17.1 km away. ... more   less 
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Also Known As:
Ibis Manchester City Centre Hotel Manchester

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