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“Not what I expected”

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Ibis Manchester Centre Portland Street
Ranked #46 of 116 Hotels in Manchester
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1,570 reviews from our community

Traveller rating
    393
    668
    330
    115
    64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Sevenoaks, United Kingdom
Level Contributor
285 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 27 January 2014

We got a good price but I wouldn't stay at this IBIS again. The guy on reception wanted our credit card as security even though we had paid online weeks in advance (we don't normally get asked for this in other IBIS hotels). He wasn't very friendly either, plus kept coughing and sniffing constantly as he spoke to us.
The room carpet and bathroom sink had cigarette burns. The towels had old soiled stains. Not pleasant. Plenty of noise from the corridor - other guests banging doors

Room Tip: Find a better IBIS
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichH43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, General Manager at Ibis Manchester Centre Portland Street, responded to this review, 28 January 2014
Dear MicH43,

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating the points you have raised. Please feel free to contact me on h3142-gm@accor.com to discuss this further.

Kind regards,

Paul Upton | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbernauld, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 January 2014

I stayed here when I was visiting my brother, who is living in Manchester for work.
The hotel looks modern but the rooms are quite small and very, very basic. Both my room and my parents room were disabled rooms which were on different floors, so it seems all rooms have disabled facilities which I think is great for meeting the needs of everyone.

Although the room was basic, the beds were amazing! The pillows were so soft! This allowed a great night sleep!

The breakfast was great too, there was a decent selection of hot food and continental.
Staff all lovely too.

The location was great too, not far from many great restaurants and shops. China Town was also very close so that was very ideal, as I love Chinese food!

Overall, the hotel was great! Although it was pretty basic, and for an extra bit of cash we could have stayed in a nicer looking hotel, I doubt that their beds would have been as comfortable!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Androooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, General Manager at Ibis Manchester Centre Portland Street, responded to this review, 24 January 2014
Dear Andrew D,

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and found the Sweet Bed™ by ibis to be amazing, we think it's great too. I look forward to welcoming you back again soon.

Kind regards,
Paul Upton | General Manager
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Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 22 January 2014

We stayed for a long weekend in the Ibis and had a brill time! The staff were lovely and attentive, the check in and check out was really easy and the food was really nice. The only problem was that the television only had six channels (bbc1 to channel 5) and then sky one.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachaelmrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, General Manager at Ibis Manchester Centre Portland Street, responded to this review, 23 January 2014
Dear Rachaelmrn,

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I'm also pleased to advise we are currently upgrading our TV channel lineup. I look forward to welcoming you back again very soon.

Kind regards,
Paul Upton | General Manager Name
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 January 2014

Great hotel if you're here for a short stay. Within walking distance of Picadilly Station, which is convenient. Staff were efficient at check-in and check-out. They were friendly and helpful as well, managing our transportation for us. The price isn't the best for the facilities offered though - small rooms, breakfast not included.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salome C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisManchester, General Manager at Ibis Manchester Centre Portland Street, responded to this review, 20 January 2014
Dear Salome C,

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully!

Kind regards,

Paul Upton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Manchester Centre Portland Street

Property: Ibis Manchester Centre Portland Street
Address: 96 Portland Street, Manchester M1 4GX, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #46 of 116 Hotels in Manchester
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Manchester Centre Portland Street 2*
Number of rooms: 127
Official Description (provided by the hotel):
ibis Manchester Centre Portland Street is located in the centre of Manchester, close to all major attractions, as well as the shopping areas, nightlife and Old Trafford. The hotel offers 127 inviting, modern rooms with Free WiFi throughout. 24/7 Meal and Drinks Menu is available and the friendly bar is perfect for a nightcap. Piccadilly and Oxford Road stations are just a few minutes from the hotel. Reduced Parking rates available at Q-Park 75 St James Street, M1 4LX at the rear of the hotel The hotel is ideally located close to the Manchester Arena and Manchester Central, as well as the city centre Universities. Manchester International Airport is 17.1 km away. ... more   less 
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Also Known As:
Ibis Manchester City Centre Hotel Manchester

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