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Holiday Inn Express Manchester City Centre Arena
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Reviews (1,535)
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All reviewsnorthern quarterbeanscity centrestayed hereeuro car parkhuge showerminute walkfree breakfastsofa bedyogurtthe breakfast areavictoria stationwould stay againmodern hotelsat navbars and restaurantsthe crowne plaza
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911 - 916 of 1,535 reviews
Reviewed 5 November 2013 via mobile

People in the north are generally friendlier anyway however the staff at this hotel were a credit to the industry. They couldnt be more helpful. Very chatty, always checking you had a good night and all was ok. I was even given my own room for a small fee as i couldnt sleep in the other one for reasons i cant discuss.

Customer Service in the UK is very patchy and ive stayed in some holes and then the staff make it even worse by showing no friendliness. When you are away from home you need to know there are friendly people you can turn to if you have any problems.

The staff appear to work very hard in this hotel in what were difficult situations. Example breakfast on the Saturday where up to 300 could come down as its included in the room price and they had to receive some comments from winging guests when its not their fault at all.

Very poor layout of the restaurant self service. People crammed trying to manouvere with hot drinks etc. that really needs to be looked at.

Location was good. Free shuttle buses to take you round the city only 5 mins walk. Arndale centre 5 min walk. Victoria station and metro a 5 min walk. The print works also a 5 min walk. The Spar shop opposite was great and had a free cash machine.

Hope to stay there again one day.

  • Stayed: November 2013
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Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

This hotel is everything you need for a short break.
It is clean modern and very central, close to MEN arena for concerts., 5 min walk.
The room is great with everything you need, big shower , tea and coffee and great picture window over Manchester.
Breakfast did not disappoint and was well cooked.
Staff were extremely good and friendly, would definately return.

Room Tip: Top floor 8th floor forvoew
  • Stayed: November 2013, travelled with family
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1  Thank Septhomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013 via mobile

My daughter and I stayed here for the weekend all staff are very friendly nothings to much. Room was beautiful, very clean and cosy, great base for shopping, entertainment and concert Venus will defiantly be back soon xx

  • Stayed: November 2013
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Thank Sarah-jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

A little difficult to find, but we were very impressed. The rooms are immaculate, modern and comfortable, breakfast was much better than I anticipated, the staff were friendly and helpful and at £76 for 2 with breakfast only 5 mins from the MEN and Printworks and Arndale - must be impossible to beat in terms of value for money.

  • Stayed: October 2013, travelled as a couple
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Thank LakeDistrictRolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

A little difficult to find with sat nav as some roads are closed and my sat nav wanted to go the wrong way up some streets.
The hotel is clean and quite well appointed being quite new. Rooms are smallish but big enough for a couple of nights. The shower in our room was very stylish black n white, just like home. Bedding was clean and crisp and made up each day by plesent staff.
Breakfast is good with plenty of choice for short stays but can get busy at about 9ish.
Be careful parking as I got into the wrong one but as I was chatting to the attendant the day before I left he remembered me asking about it and didn't fine me.

Room Tip: Ask for a quiet room as there is some nearby building works
  • Stayed: October 2013, travelled as a couple
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Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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