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Holiday Inn Express Manchester City Centre Arena
Ranked #30 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 8 May 2014 via mobile

Dimly lit rooms, rude receptionist who disliked eye contact and refused to acknowledge your wait, poor options for breakfast - watery eggs and beans, poor quality sausage. And all for a price of £179 per room. Shocking and appalling. I wouldn't rate it at more than £70 and that's only because it was clean and in a good location!

  • Stayed: May 2014
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Thank Milesandjade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlicjaTaranowicz, Manager at Holiday Inn Express Manchester City Centre Arena, responded to this reviewResponded 15 May 2014

Thank you very much for choosing our hotel for your recent trip. I am very sorry to hear that your expectations were not met. I was shocked to read that you found one of my reception staff to be rude. We often receive fantastic feedback in regards to the staff and their customer service. Should you wish to discuss the matter further please contact me directly at chris.moore@hixmanchester.com Once again thank you for your stay and for the honest feedback.

Best Regards

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768 - 774 of 1,495 reviews

Reviewed 2 May 2014 via mobile

This hotel had something most hotels don't: a controllable heat/ cool environment. When one turned the thermostat down at night for good sleeping temp, the room actually cooled down, and with a minimum of fan noise! Rooms were clean, quiet and well- appointed. Bathrooms nice and new, shower was large. I would have liked better lighting for putting on makeup and a countertop-high plug in for curling iron. Breakfast was ok not extravagant and staff people were friendly and helpful. Location was great for walking out. A small shoppette was just out the front door.

Stayed: May 2014, travelled with friends
Thank transientm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

I stayed here with my daughter for 3 nights. And we were not disappointed. Great location, spotlessly clean room, nice contemporary decor, very friendly staff and very good breakfast. Highly recommended :)

  • Stayed: April 2014, travelled with family
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Thank Barga14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014 via mobile

My Boyfriend & I recently stayed here for one night to celebrate his Birthday. Before arriving at the hotel, I phoned and asked if by any chance they could put some birthday banners & balloons up in the room before our arrival (if I dropped them off the morning of our check in.) The lady I spoke to on the phone was brilliant, very professional & friendly... She arranged for the room to be decorated & even provided me with an excuse to tell my Boyfriend so he didn't wonder why we were going to the hotel hours before check in, (you can buy a 24hr car parking pass from reception so the lady advised I told my Boyfriend I was picking this up! Great thinking.)
We headed to the hotel as soon as we arrived in Manchester & my boyfriend waited in the car whilst I completed the secret mission. The only complaint I have is that the car parking isn't on site & at the time of our stay, building work was taking place in the general area (not at the hotel) so it was a little bit of a struggle to get to the hotel at first & then the parking from there. Once we found the parking site (which there is a choice of two!) everything was fine and the car park is only a 2 minute walk from the hotel. The only thing I will say is that if you have heavy bags or large suitcases, you may want to drop them at the hotel first before parking. After parking we went for a look around Manchester, visiting some of the sights my Boyfriend wanted to see. I have to comment on how well positioned the hotel is, it's literally a 5 minute walk from everything, Printworks, Arndale Centre, National Football Museum
Etc... Trams are readily available so if something is slightly further afield you won't have difficulty getting there & back. In the area there are many lovely Bars, Clubs & Eaterys. We particularly liked the Printworks complex. From restaurants to night clubs & bars, it had everything you needed for a great night out. If that isn't your scene there are also plenty of other quirky bars a short walk from the hotel.

Upon check in, I spoke to the lady who had organised for the room to be decorated and she checked it was all done whilst being very discreet. My Boyfriend had no idea! When we walked in the room
There were balloons on the bed & in the shower and banners across the walls & doors. My Boyfriends face was a picture! :-) I cannot thank the staff enough for ensuring our stay was extra special.

The room itself was stunning. Very modern & elegantly decorated. The room we stayed in was on the 8th floor and had a floor to ceiling big window - The views of Manchester were amazing!! The bathroom was simply exquisite - The shower was enormous, you could have easily fitted 4 people in there. Instead of the tiny samples you normally get in hotels, big bottles of liquid soap & shower gel/shampoo were provided. It wasn't cheap rubbish either! Both myself & my Boyfriend didn't want to get out the shower.

We had a standard double room and I cannot fault any part of our stay. We both had a wonderful nights sleep! The hotel provides a choice of pillows... Two firm &
two soft per couple which I think proves they care about their guests and are willing to go the extra mile. The room is fully air conditioned and it worked wonderfully from cooling the room down to heating it up.

With the room rate you get breakfast. It isn't made clear when booking but this is an 'Express Start' breakfast which consisted of all continental options with the added extras of scrambled egg, beans, toast & sausages. Although this breakfast is perfect for me, my Boyfriend was slightly dissapointed that there was no bacon on offer.

For the price of the room I think this breakfast is more than adequate as it's also all you can eat. There's also fresh juice, milk & hot drinks on offer which are also all you can drink!

Overall, we will definitely be staying here again and will more than likely stay in another Holiday Inn / Holiday Inn Express too.

Stayed: April 2014, travelled as a couple
1  Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlicjaTaranowicz, Manager at Holiday Inn Express Manchester City Centre Arena, responded to this reviewResponded 7 May 2014

Dear Laura

Thank you very much for choosing our hotel for your special occasion. It was so nice to read such detailed and positive feedback. I will find out which member of my team helped arrange the for the items to put in your room and ensure they receive your comments. Once again thank you so much for your feedback and we hope to see you again very soon.

Best Regards

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Reviewed 26 April 2014

The rooms are very clean, and the location is pretty good. The always included breakfast is a bonus. The check in queues do get quite long, especially just before dinner, but otherwise it is a crowne plaza for the less wealthy.

Room Tip: Higher floors give a decent view.
See more room tips
  • Stayed: July 2013, travelled with family
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1  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlicjaTaranowicz, Manager at Holiday Inn Express Manchester City Centre Arena, responded to this reviewResponded 29 April 2014

Dear Michael

Thank you very much for choosing our hotel and for your honest feedback. I am very happy to read that you found our hotel to be clean and in a good location. I apologise for the delay at check-in. We do often have a busy period at around 6-7pm, we ensure that we have two members of staff on reception and one at the bar at this time, however I am sorry if you where made to wait for a period of time until we could check you in. Once again thank you for staying at the Holiday Inn Express Manchester Arena and we hope to see you again in the near future.

Best Regards

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Reviewed 24 April 2014

This hotel is great, very close to the Arena where we were going and also only a short walk to Piccadilly Station. Plenty of restaurants around and a Spar shop opposite if required. Staff very friendly and helpful. I will always stay here.

  • Stayed: April 2014, travelled with family
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1  Thank Kaz91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

We picked this hotel as it offered the cheapest room rate of all the hotels around the arena area at the time of booking. Our expectations were not high but that didn't matter as we were there for a gig rather than a hotel stay.
We had a total surprise therefore with this hotel. Our visit was first class from check in to check out. We cheekily arrived at the hotel hours before checkin to leave our luggage and a very helpful lady called Louise told us that as long as we didn't mind which floor we were on there were rooms ready and checked us in.
Our room was on the 6th floor and was spotlessly clean from top to bottom with a fantastic bathroom. The beds were comfortable and we both had a great nights sleep.
You would not think from the outside noise that you were so close to the middle of Manchester with both the arndale centre and the area only being five mins walk in either direction.
This was our first trip to Manchester and certainly will not be our last to both the city and this hotel.

  • Stayed: April 2014, travelled with friends
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2  Thank Sasha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlicjaTaranowicz, Manager at Holiday Inn Express Manchester City Centre Arena, responded to this reviewResponded 20 April 2014

Dear Sasha

Thank you very much for choosing the Holiday Inn Express for your previous visit to Manchester. We greatly appreciate your wonderful feedback. I have passed your comments over to Louise who was delighted that you mentioned her. We offer little bonuses to all our staff if they get recognised for their good work, so as you can imagine Louise was very happy. We all look forward to seeing you again in the near future.

Best Regards

Chris

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Additional Information about Holiday Inn Express Manchester City Centre Arena

Address: Goadsby Street off Swan Street, Manchester M4 5JY, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #30 of 120 Hotels in Manchester
Price Range: £61 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Manchester City Centre Arena 3*
Number of rooms: 192
Official Description (provided by the hotel):
A modern and contemporary Holiday Inn Express Hotel Manchester City Centre Arena is situated right in the heart of Manchester. The Manchester Arena, Printworks, Arndale Centre, Selfridges, Harvey Nichols & Football Museum are just a few minutes walk from the Manchester Hotel. Located in the vibrant Northern Quarter with its cosmopolitan mix of boutique shops, captivating nightlife, fashion designers, creative agencies, art galleries, home to the iconic Afflecks Palace, popular cafes, bars and restaurants, the northern quarter is the cultural heart of Manchester. The Manchester Central convention complex, Man Utd and Man City Football Stadiums are all within easy reach. Ideally located for the business and leisure traveller the Manchester hotel provides you with the gateway to what the city has to offer. Please note you can use Printworks NCP parking and it costs £15 per 24hrs. ... more   less 
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