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“Unplanned stay - won't be staying again.”

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Novotel Manchester Centre
Ranked #41 of 121 Hotels in Manchester
GreenLeadersBronze level
Reviewed 11 August 2011

I stayed in the Novotel Manchester on Tuesday 9th August 2011. It wasn't planned, I'd been attending a Wedding Reception in a nearby restaurant on the outskirts of China Town which had ended early because of the riots. There was 18 of us, with one car between us and no hope of anyone getting to us to pick us up as it quickly became too dangerous. There were waves of gangs running up and down the street outside the restaurant so we decided to stay in the hotel just around the corner. One of the people who made it home phoned round and spoke to the Novotel and explained the circumstances, and said we'd need 9 rooms between 18 people.

As soon as there was a lull in the activity we quickly made our way to the hotel, to be met by a rude receptionist, who hadn't prepared anything. When one of the bridesmaids informed staff that it was her brothers wedding reception, and asked if there was any discount they could do, even if it was only for the Bride & Groom we were very firmly told no, £69 was the cheapest they could do. The group as a whole felt this wasn't very fair as it was such exceptional circumstances. The member of our group who was organising everyone then handed out the keys and we made our way to our rooms.

When I reached my room we found that the bed was a bit broken and the TV wouldn't switch on, which we quickly reported to reception. The TV was fixed but nothing was done about the bed, and by this time we were so tired we couldn't be bothered to fight.

We then discovered that the receptionist had given us more rooms than we asked for, we'd been given 10 keys, but she'd booked 11 rooms. Our organiser helped her resolve this mistake, finding out who was in which room and sorting everything out. Finding the people who'd ended up with a room to themselves and rearranging people. When told by the receptionist that she'd need the extra key back in 10 minutes, he very rightly pointed out that it was her mistake but he'd get the key back when he could. To which she replied "There's no reason to be rude.".

All in all we found the service to be unsatisfactory and no allowance was made for the circumstances we were in. When we compared it to the restaurant, who didn't charge for the buffet and provided free drinks to those who asked, and the NCP car park who didn't charge those who had parked there cars overnight, it didn't compare favourably.

All in all, I felt the staff could have been more sympathetic, especially to the Bride and Groom who had just had their night ruined.

Stayed: August 2011, travelled with friends
1  Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

I am really sorry to hear that your stay at Novotel Manchester Centre wasn’t up to expectations. This was a very difficult night for all concerned including our customers and staff who all had to deal with the external events of this particular evening. We focussed our efforts on creating as safe an environment as was possible and I believe we succeeded. The rate quoted to your party commanded a 60% discount off our rack rate. Kind regards, Iain Black

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1,307 - 1,313 of 1,691 reviews

Reviewed 7 August 2011

The Novotel group have a solid reputation across the world and this hotel represents them well. Clean and modern with friendly staff and decent sized rooms.

The room was very clean and the N'esspresso maker and Bose iPod dock were nice touches. The bed was very comfortable and for a city centre hotel, there was no noticeable road noise etc. We booked an executive room for 3 (2 adults and 1 child) and the 2nd bed was a pull out sofa-bed but very robust and when made up was as good as a second double.

The bathroom and separate wc were spotless - BTW having a separate wc with 3 sharing is a great idea!

Chinatown is a 2 minute walk directly across the road from the hotel and St Peters Square metro is 2 minutes in the other direction.

The buffet breakfast was really good - a wide selection of hot and cold choices and everything freshly cooked.

Highly recommended.

  • Stayed: August 2011, travelled with family
    • Value
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Thank O5113AWrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester Centre and look forward to seeing you again in the near future. Kind regards, Iain Black

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Reviewed 7 August 2011

Novotel's tend to be functional and this was no different. Rooms seemed to be standard double or twin with a sofa bed. I had a double which was a really good size if you were travelling with a family. It's located in Chinatown so close to the tram and Picadilly Gardens. The rate was a summer offer so was incredibly reasonable at £57 including breakfast. All in all a decent place to stay - not the comfort level of a Marriott but good value if you get a reduced rate deal.

  • Stayed: August 2011, travelled on business
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Thank Jane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

Thank you for your review. I am pleased that you enjoyed your stay at Novotel Manchester Centre and look forward to welcoming you back to our hotel in future, kind regards,Iain Black

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Reviewed 5 August 2011

Excellent value for money, great location, efficient check in and excellent service in the bar/lounge. Rooms are modern and spotlessly clean. Used the gym on the 4th floor - small but adequate with good kit. Would definitely return.

  • Stayed: August 2011, travelled on business
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Thank RogerRuane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Novotel Manchester Centre. Kind regards, Iain Black

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Reviewed 4 August 2011

We stayed 3 nights Thurs - Sun, as tourists and went to two gigs. We have stayed here several times - quiet hotel in excellent location for Christmas markets, manchester academy, apollo and MEN.

  • Stayed: July 2011, travelled as a couple
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Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

Thank you for your comments, I was pleased that you enjoyed your stay. We look forward to welcoming you back once again in the future, kind regards, Iain Black

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An Accor traveller
Bishops Stortford
1
Reviewed 4 August 2011

  • Stayed: August 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 22 August 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
London
1
Reviewed 3 August 2011

  • Stayed: July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 11 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Manchester Centre

Address: 21 Dickinson Street, Manchester M1 4LX, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Manchester
#21 Luxury Hotel in Manchester
#25 Family Hotel in Manchester
#25 Business Hotel in Manchester
#31 Romantic Hotel in Manchester
Price Range: £72 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manchester Centre 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Novotel Manchester Centre is an AA 4 star hotel in an ideal location for business travellers, just 3 minutes walk from the Conference Quarter and the Central Business Core of Manchester. Take a break at the Novotel and explore the surrounding Chinatown area, visit Old Trafford (the home of Manchester United FC) and discover designer shops, nightlife and local attractions. eXchange Food and Drink Lounge is the place to kick back relax and unwind after a busy day. 24 hour room service, gym, sauna, steam room and seven meeting rooms for up to 90 people. ... more   less 
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Also Known As:
Novotel Manchester Centre Hotel Manchester
Accor Manchester Centre
Manchester Novotel

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