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“miserable staff and mean policies”

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Novotel Manchester Centre
Ranked #41 of 120 Hotels in Manchester
GreenLeadersBronze level
Reviewed 2 February 2014

We have just spent 2 nights at the Novotel in Manchester centre. I would certainly not return there..
The positive things were that the décor was nice and modern, the room was clean and a reasonable size.

The negatives however...
The staff, although 'professional' were cold and unfriendly, apart from a waitress who dealt well with a complaint about an inedible crème brulee. She was the only member of staff who managed a smile.

We were offered an upgrade to our standard room for £10 a night so we did this. The main selling point was quoted as 'complimentary bottled water'! (yes water, how very generous).
Amazingly, when we checked out we were told that we would be charged for the water as only the first 2 tiny bottles were actually complimentary! I just can't believe how mean this is! Novotel need to do some serious work on their marketing.

The bed was so soft that we both fell into the middle and had backache in the mornings.

Also, the meal we had was disappointing. Two of us had a 'wholefood' salad which looked very nice but was actually completely tasteless; the crème brulee as stated was curdled and inedible and the coffees were lukewarm and bitter.
All these things wouldn't have seemed so bad if the staff had been friendly.

  • Stayed: January 2014, travelled with family
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Thank jaly2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iblack, General Manager at Novotel Manchester Centre, responded to this reviewResponded 10 June 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating the issues you raised accordingly. Kind regards, Iain Black, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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843 - 849 of 1,665 reviews

Reviewed 2 February 2014

I visited Manchester with work and this hotel was located relatively close to the office, it is within the Cinatown area with good links to Deansgate and other central areas.

The rooms are of a standard Novotel specification which offers everything that you need - a nice added feature is the fact that you can plug your music in an listen to it through speakers in the bathoom. Free WiFi is available and it allowed me log into my coporate network and check facebook/ email - you can upgrade to a faster connection for £9.95 which also includes movies etc. on the TV

I was slightly dissapointed with the cleanliness of the room - the carpet was badly stained along with the sofa, there was also lots of dust - if I didn't arrive so late I would have asked to change rooms but I just wanted to sleep

Overall good value for money given the close proximity to my office however I would probably look elsewhere given the cleanliness issue

Room Tip: Ask for a room on a high floor - I stayed on level 4 which is the top floor
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  • Stayed: January 2014, travelled on business
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Thank Internship10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

I am really sorry to hear that your stay at Novotel in Manchester wasn’t up to expectations.We will attend to the points you have raised promptly. Please call if you would like to discuss the matter further. Hope to reassure you and welcome you back soon. Kind regards,Iain Black

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Reviewed 30 January 2014

Fantastic hotel. Rooms great and spotless. Staff extremely polite and accommodating. Excellent location and cheap taxi ride to Deansgate organised by hotel reception. Will def stay again and recommend.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel in Manchester and look forward to seeing you again in the near future. Kind regards, Iain Black

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Reviewed 29 January 2014

Breakfast as always with novotel offer a good selection of choices from a fry up to yoghurt or cereals.

Nice clean rooms and always like having the ability to hear music in the bathroom when we have to stay away.

Good central location in the Chinatown area but within walking distance of everything from deansgate to Piccadilly station.

Staff polite and helpful

Good trip

Stayed: January 2014, travelled on business
Thank Jacob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Novotel in Manchester. Kind regards,Iain Black

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Reviewed 27 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Larissa J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 27 January 2014

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Melvyn H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 January 2014

My husband and I stayed here as part of a thomas cook sport weekend and we cannot fault this hotel at all. Our room was spotlessly clean and very spacious. Staff were very friendly and are willing to help with whatever you need. They have a taxi service on tap which charge a reasonable rate for a big city and I dont think we waited longer than five minutes for them to pick us up. The reception/bar/breakfast room is more or less open plan and very modern and again spotless. Breakfast had choices that cater for most tastebuds and was really nice. Can honestly say I would not stay in another hotel in Manchester and this is definitely one of the best hotels ive stayed in in the uk!!

Room Tip: Rated average for pool and spa as didnt have time to use them.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank B3th85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iain B, General Manager at Novotel Manchester Centre, responded to this reviewResponded 6 February 2014

Thanks for your review. I’m glad you had a good stay with us at Novotel in Manchester and I hope to see you on your next trip. Kind regards,Iain Black

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manchester Centre

Address: 21 Dickinson Street, Manchester M1 4LX, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Manchester
#21 Luxury Hotel in Manchester
#25 Family Hotel in Manchester
#25 Business Hotel in Manchester
#31 Romantic Hotel in Manchester
Price Range: £60 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Manchester Centre 4*
Number of rooms: 164
Official Description (provided by the hotel):
The Novotel Manchester Centre is an AA 4 star hotel in an ideal location for business travellers, just 3 minutes walk from the Conference Quarter and the Central Business Core of Manchester. Take a break at the Novotel and explore the surrounding Chinatown area, visit Old Trafford (the home of Manchester United FC) and discover designer shops, nightlife and local attractions. eXchange Food and Drink Lounge is the place to kick back relax and unwind after a busy day. 24 hour room service, gym, sauna, steam room and seven meeting rooms for up to 90 people. ... more   less 
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Also Known As:
Novotel Manchester Centre Hotel Manchester
Accor Manchester Centre
Manchester Novotel

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