We have just spent 2 nights at the Novotel in Manchester centre. I would certainly not return there..
The positive things were that the décor was nice and modern, the room was clean and a reasonable size.
The negatives however...
The staff, although 'professional' were cold and unfriendly, apart from a waitress who dealt well with a complaint about an inedible crème brulee. She was the only member of staff who managed a smile.
We were offered an upgrade to our standard room for £10 a night so we did this. The main selling point was quoted as 'complimentary bottled water'! (yes water, how very generous).
Amazingly, when we checked out we were told that we would be charged for the water as only the first 2 tiny bottles were actually complimentary! I just can't believe how mean this is! Novotel need to do some serious work on their marketing.
The bed was so soft that we both fell into the middle and had backache in the mornings.
Also, the meal we had was disappointing. Two of us had a 'wholefood' salad which looked very nice but was actually completely tasteless; the crème brulee as stated was curdled and inedible and the coffees were lukewarm and bitter.
All these things wouldn't have seemed so bad if the staff had been friendly.
- Official Description (provided by the hotel):
- The Novotel Manchester Centre is an AA 4 star hotel in an ideal location for business travellers, just 3 minutes walk from the Conference Quarter and the Central Business Core of Manchester. Take a break at the Novotel and explore the surrounding Chinatown area, visit Old Trafford (the home of Manchester United FC) and discover designer shops, nightlife and local attractions. eXchange Food and Drink Lounge is the place to kick back relax and unwind after a busy day. 24 hour room service, gym, sauna, steam room and seven meeting rooms for up to 90 people. ... more less
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- Also Known As:
- Novotel Manchester Centre Hotel Manchester
- Accor Manchester Centre
- Manchester Novotel