After only paying £50 for our room we were not expecting much however we did expect clean. Don't really know where to start with this repulsive hotel. Firstly the shower was thick with mould, the water trickled out and was freezing cold. The toilet was again very dirty as was the sink and don't even get me going on the clogged up toilet brush! Our room had rubbish under the bed, black hairs in the bed, a rotting window which was shaking as it was windy, holes in the wall, a broken chair, a dirty sink and worst of all there was faeces smeared over the wall. The hotel shown on the website is very misleading as we never saw any part of the nice hotel they advertise. Instead this hotel is down a back alley behind a morrisons local! Needless to say after a sleepless night we got up at 6am and travelled 5hrs home (we didn't dare go near breakfast!). When we returned home we emailed a complaint as during our stay we only ever saw 1 member of staff the whole time and that was when we checked in. Our reply from the hotel has threatened legal action and imprisonment! All because we told them we wanted our money back and told them the many many faults with their hotel!
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- Also Known As:
- Merchants Hotel Manchester