Went here last night with my family, my husband and I have been on many occasions, sometimes to eat and sometimes just for a bottle of wine or cocktails, so recommended it to my sons and we all went for a bite to eat there. Unfortunately on this occasion the food was very poor. We sent the starters back twice and 3 of our party being chefs, agreed that we wouldn't have sent food of that standard out. However, I have given this review 4 stars for the way the manager handled the situation. He dealt with our complaint quickly and without any fuss. He recompensed us and gave us a voucher to use next time, which wasn't necessary but was a very nice gesture. So because of him we didn't come away vowing to never come again and to not recommend it to other people, we looked upon it as they were having a bad day and we will give it another try. Thanks to the manager for your excellent customer service skills and to your staff.
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