We stayed at the Radisson on May 24th because we had tickets for a concert which was supposed to be a special treat for our teenage son. We chose this hotel mainly because of its history (Free Trade Hall), location and good reviews on Tripadvisor.
When we arrived, there was no bed for our son but since it was in the afternoon we expected that this would be arranged later. On our return shortly after midnight, there was still no bed ready. We pulled out the sofa bed only to find that there was no bedding. We called reception and eventually someone came and made our son’s bed.
It was only the next morning that we noticed that they had given our son a duvet WITHOUT a cover, and the duvet had some nasty stains on it. There were no towels for our son either so he had to use our towels. To top it all, the hair dryer did not work properly.
When we checked out, we told the receptionist about the “bed incident”. Her reply was: “I will tell housekeeping about it”. No apology. We did not want to make a big fuss whilst checking out because we did not want to spoil what had been a great weekend in Manchester – especially for our son – but I am truly appalled, so much so that I signed up on Tripadvisor to let other people know about our experience. Something like this has never happened to us before, and I never thought it would happen in a five star hotel which some people describe as the best hotel in Manchester.
The positives: There were two complementary bottles of water in the room. Our son had room service after midnight, which arrived quickly and was nice. We also enjoyed the bar before the concert. The overall impression though is disappointment.
We paid £175 for that room – without breakfast.
- Official Description (provided by the hotel):
- The award-winning Radisson Blu Edwardian Free Trade Hall Manchester features 263 bedrooms, in addition to a number of meeting and event rooms, within a luxury 5* gold award property. The hotel also caters to your every culinary need, from Steak & Lobster at Alto, to the glamorous Opus One Restaurant and Bar featuring the finest locally sourced British food. Sienna Spa & Health Club comes complete with swimming pool, Jacuzzi and steam/sauna. The hotel holds the Green Tourism Business Scheme Gold Award. Throughout the hotel is complimentary Wi-Fi. ... more less
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- Also Known As:
- Radisson Edwardian Manchester Hotel Manchester
- Radisson Manchester
- Manchester Radisson