perfect service, perfect ambiente, perfect breakfast - best price for 5 stars. no british standard, since rooms are large and spacious. only deduction: no parking facility.More
perfect service, perfect ambiente, perfect breakfast - best price for 5 stars. no british standard, since rooms are large and spacious. only deduction: no parking facility.MoreShow less
Thank you for taking the time to provide this very positive feedback. Due to our city centre location we do not have our own car park although we do offer a pre-bookable valet parking service at the nearby NCP.
Difficult to fault this hotel. Well-appointed room, spotlessly clean. Good quality food. Attentive and efficient staff who are obviously achieving high standards I was most impressed by the attention to little details - for example someone tidied my room and shut the curtains whilst I was out having dinner... more than met my expecations and would stay there again.
Thank you for this very kind feedback, we are delighted you enjoyed your stay
I was a bit concerned after reading some earlier reviews but I have to say the staff were really friendly and helpful, not at all snooty. The rooms were lovely and the bed very comfortable. Our room was extremely quiet, we were at the back of the hotel so couldn't hear the traffic.
The bar was really cool but VERY pricey, we popped next door as our 2 drinks worked out at £10 cheaper! Breakfast was good but don't pay £17.50 as they will lower the price, we paid £9.50. The spa was a bit of a joke, tiny pool, tiny jacuzzi and about 3 sunbeds so don't go thinking it's a great place to chill out, it's not.
Overall though a beautiful hotel, good service and the people of Manchester were so friendly!
Thank you for all of your feedback and in particular the very kind comment regarding members of our team.
For sake of clarification we have achieved the necessary standards for accreditation of 5 star status, however we fully appreciate that individual tases do differ.
I was travelling with my wife and son to celebrate his 21st birthday and had previously had a drink in the bar when last in Manchester. From the check in to check out our experience was very good - the rooms were very comfortable, the food excellent both for dinner and breakfast.
We are delighted that you enjoyed your son's 21st birthday celebration, many thanks for taking the time to post this feedback
Recently stayed at the hotel in room 910 and I was impressed by the size of the room and the bathroom. It came with a shower and tub.
The bed was very soft which was probably my only criticism, but overal I found the room to be clean and spacious.
The hotel has good facilities for people wishing to stay in the hotel and if I was going to stay again I would like to use the spa.
In terms of location it is very central and an easy walk to all the shops, bars and restaurants.
Thank you for all of your comments, we look forward to welcoming you back again very soon
We stayed at the hotel for two nights during a conference. The staff where extremely helpful and all my requests were handled quickly and efficiently. My stay was a real pleasure and I would definately recommend this hotel
Thank you for this positive feedback, we are delighted you enjoyed your stay