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I stayed recently for one night in this hotel. The check in was extremely fast. Got room upgraded for free. As requested highest floor I got the room on 14th floor. The room is very clean and contemporary designed. Hotel is lively and location is great central and close to main shopping and restaurants area. Highly recommended
I'm pleased to read that you enjoyed one of our 14th floor rooms, thank you for your kind comments and recommendation. I hope you will be able to visit us again.
Let me start with the Positive, very good location and excellent breakfast. Otherwise and according to all Standards, this is not a 5 Star Hotel.
I went there for 2 nights, from Jan 3 2019 - Jan 5. One reason why I've booked the Hotel, was the Indoor Pool, the Gym and the Spa. Upon arrival, I've asked the Concierge about the way to the Spa and Pool. We were told, the Spa AND the POOL AND the Gym are closed since 4 weeks and it might take another 2 weeks! This is totally unacceptable , a significant share of the Hotel price are the facilities. Not telling the guest, we found only a piece of paper in the room, informing us about this, is almost fraud - at least to my understanding This alone, justifies the very poor rating, but there is more.
On the day after our arrival, we've left the room at 8:30 in the morning, returning at 3:15 pm, the room was still not cleaned. I had to call and the lady on the phone was not kind. Furthermore, there was a plate hanging in the room, because of environmental reason, we should think about not getting the room serviced every day?! Unreal, in a 5 Star Hotel, because the price would have stayed the same.
Upon arrival, nobody asked if we need help with the luggage and the service level as such was very poor. Our room was fairly small, it needed some maintenance and the Air Condition was so loud, we had to switch it off during the night.
All in all a bad experience and we do not recommend this Hotel. Again, far away from a 5Star Standard,
I was sorry to read that you were disappointed with your stay and would like to apologize for the shortfalls with regards to the cleanliness and customer service. Please be assured that this is not our normal standard.
Our health club and spa is currently undergoing a major transformation, due to be completed in the coming weeks, I am sorry that you were not made aware of this prior to your arrival.