My experience was good with most things but the service in the restaurant was extremely slow.
The tab was opened at 20:17 (as per the receipt) and food ordered around 20:25. The food came within a reasonable time and was of a very good quality and I enjoyed it.
The problems came when we came to pay - with the initial bill being brought to us after our desert at 21:33.
We realised that the bill would need to be split as there was three of us ordering - the updated receipts weren't brought to us until 22:00. There was a problem with the updated receipts and at 22:08 another receipt was brought with the correct prices. The very helpful waitress then processed our payments but the final payments weren't done until 22:14, nearly 45 minutes after initially asking for the bill and getting the receipt.
The overworked waitress whose name badge read Chelsea was extremely friendly and helpful and was clearly doing her best despite being the only waitress on - surprising for a Saturday night. Chefs were bringing out the food to customers tables which looked extremely unprofessional. There was a manager serving customers when we first arrived but he left around 21:45.
The time we waited just was far too long - I'll be considering whether to come to a Premier Inn again as my first experience of the service just wasn't good enough.
When checking in, however, the concierge on reception was excellent and made sure we were happy and knew how to make the most of our time in Manchester.
- Official Description (provided by the hotel):
- Just a short wheelie-suitcase trundle from Manchester's main transport hub, Premier Inn Manchester City Centre (Picadilly) brags a whole floor of meeting and conference facilities, puts you in prime position whether you're seeing the sights or visiting for business. Explore the bars and restaurants of Canal Street and the Northern Quarter. Catch the big live events at the Arena, Old Trafford or Etihad Stadium. Seek out the season's must-haves in the Arndale Centre. Then nip back to enjoy a great night's rest with our contemporary restaurant, spacious rooms and huge, comfy beds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn so you can book your Premier Inn Manchester City Centre (Piccadilly) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.