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“Good but restaurant service is slow”

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Premier Inn Manchester City Centre (Piccadilly) Hotel
Ranked #12 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 24 January 2014 via mobile

My experience was good with most things but the service in the restaurant was extremely slow.

The tab was opened at 20:17 (as per the receipt) and food ordered around 20:25. The food came within a reasonable time and was of a very good quality and I enjoyed it.

The problems came when we came to pay - with the initial bill being brought to us after our desert at 21:33.

We realised that the bill would need to be split as there was three of us ordering - the updated receipts weren't brought to us until 22:00. There was a problem with the updated receipts and at 22:08 another receipt was brought with the correct prices. The very helpful waitress then processed our payments but the final payments weren't done until 22:14, nearly 45 minutes after initially asking for the bill and getting the receipt.
The overworked waitress whose name badge read Chelsea was extremely friendly and helpful and was clearly doing her best despite being the only waitress on - surprising for a Saturday night. Chefs were bringing out the food to customers tables which looked extremely unprofessional. There was a manager serving customers when we first arrived but he left around 21:45.

The time we waited just was far too long - I'll be considering whether to come to a Premier Inn again as my first experience of the service just wasn't good enough.

When checking in, however, the concierge on reception was excellent and made sure we were happy and knew how to make the most of our time in Manchester.

Stayed: January 2014, travelled with friends
1  Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 26 January 2014

Thank you for your recent feedback on the hotel.

Myself and team work really hard and are dedicated to making sure that every guest has a great night sleep with us or have a brilliant experience in our restaurant and I apologise that on this occasion that we don't seem to have lived up to your expectation. I will certainly investigate the evening with the team and ensure this does not happen in the future.

Please if you wish to voice any further feedback contact myself or team and we will happily listen to any feedback especially were we can improve our service to you. I hope this does not stop you choosing the brand in the near future. Thank you again for your feedback!

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2,095 - 2,101 of 2,619 reviews

Reviewed 24 January 2014

Very conveniently situated for the railway station. Ideal for an overnight stay prior to my daughter attending a university interview day. Very clean and comfortable. Very friendly and helpful staff. Good dinner!

  • Stayed: January 2014, travelled on business
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1  Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 26 January 2014

Thank you for your recent feedback on the hotel.

Myself and team work really hard and are dedicated to making sure that every guest has a brilliant night sleep with us and it makes us happy we achieved this through your stay. Fantastic to see that our location suited the needs of your trip and wish your daughter much success for her university.

We hope to welcome you back in the future on any future visits to Manchester!

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Reviewed 22 January 2014

Stated in Oct 3013 Fab location 5 mins walk from station. Service was perfect our room wasn't ready so we were sat in the bar and offered complimentary drinks! Great hotel great price! Have booked to go again already!

  • Stayed: October 2013, travelled with family
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2  Thank LovattFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 24 January 2014

Thank you so much for your recent response at the hotel.

We really care about our guests having a brillaint night stay with us and it makes myself very proud of delivering your great hotel experience in Manchester.

We look forward to welcoming you back on any future trips !

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Reviewed 20 January 2014

Ideally located, easy to get to driving with ample public parking just across the road. Very friendly and helpful checking in staff. Large, clean bedrooms with climate control which is great. Enjoyed the stay and was within an easy walk to the shops!

  • Stayed: January 2014, travelled with friends
    • Value
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1  Thank K_e_w_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 21 January 2014

Thanks for your fantastic review of our hotel! As you have we are located near many car parks, and are located within easy reach of the main road network.

The team will be delighted to hear your comments!

Thanks again!

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Reviewed 19 January 2014

This hotel is in a brilliant locations! Stayed here for the weekend. My friend travelled to Manchester by coach and it's a 10 minute walk from the coach station, she got the train back and the train station is 30 seconds away, and I drove in and there is a really reasonably priced car park right across the road. 10 minutes walk from shops galore and it's a lovely hotel. It benefits from being really new so everything's clean and well presented. Staff were great all weekend and checking in as always with premier in was a breeze. What's not to like! Premier inn at it's best!

Stayed: January 2014, travelled with friends
2  Thank EmmaS27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 21 January 2014

Thank you for your 5 star review of our hotel. I am glad to see you found the location excelent, both for the buses and the trains!

Our team will be delighted to hear you feedback, thanks again!

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Reviewed 19 January 2014

We used this Inn for some sales shopping although not near deansgate it was handy for the train at Piccadily.Very clean and quiet at night .The staff were helpful and friendly.I had to change my booking at short notice and this was no problem for Premier inn,I only had to pay a small fee.Good chain as always,consistently scores well in Which?

Stayed: January 2014, travelled as a couple
Thank Chris4julia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 21 January 2014

Thank you for your 5 star review of our hotel. Nice to see our location suited your needs and you were able to amend your booking without fuss!

Thanks again and we look forward to welcoming you back on any return trip to Manchester!

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Reviewed 17 January 2014

Stayed two nights. Very convenient location for train station and shops restaurants etc. friendly helpfull staff. Room was small, very clean, comfortable bed with choice of pillows. Tv on the small side, plenty of channels to choose from. Plenty of power sockets, to charge phones laptops etc. corridors were quiet and did get two good nights sleep.
Breakfast was nothing special, I only had it on one of the days, went out for breakfast on the second day.. Had dinner there on one of the evenings, which was a mistake, could not recommend it. Bar and restaurant has no atmosphere.
30 mins free wi-fi per day! Very stingy allowance., but better than nothing All in all I would stay there again, just wouldn't eat there. Liked the security that you can't get onto your floor without key card.

Room Tip: Higher floors probably for less noise. I was on the 10th floor and found it very quiet. There are 3...
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  • Stayed: January 2014, travelled solo
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Thank 222MaryB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JOANNA P, Operations Manager at Premier Inn Manchester City Centre (Piccadilly) Hotel, responded to this reviewResponded 18 January 2014

Thank you for your feedback on your recent stay at Manchester Piccadilly Premier Inn.

Brilliant to see that the hotel location suited the needs of your trip whilst in Manchester. I will pass your comments back to the team to review as we welcome all feedback .

We hope to see you again in the future when visiting Manchester!

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Additional Information about Premier Inn Manchester City Centre (Piccadilly) Hotel

Address: 72 Dale Street, Manchester M1 2HR, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Restaurant
Hotel Style:
Ranked #12 of 120 Hotels in Manchester
Price Range: £49 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester City Centre (Piccadilly) Hotel 3*
Number of rooms: 193
Official Description (provided by the hotel):
Just a short wheelie-suitcase trundle from Manchester's main transport hub, Premier Inn Manchester City Centre (Picadilly) brags a whole floor of meeting and conference facilities, puts you in prime position whether you're seeing the sights or visiting for business. Explore the bars and restaurants of Canal Street and the Northern Quarter. Catch the big live events at the Arena, Old Trafford or Etihad Stadium. Seek out the season's must-haves in the Arndale Centre. Then nip back to enjoy a great night's rest with our contemporary restaurant, spacious rooms and huge, comfy beds. ... more   less 
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