My friend and I booked a spa package at the Sienna - we chose the relaxation package for 2 which includes the 'Rasul' ritual and a massage, as well as use of the pool and other facilities.
The experience was mixed - the women's changing room is a joke, It is absolutely minute -there is no privacy, and if there are more than 2 or three people trying to get changes at once there is simply no room. Given how large the treatment areas and the gym are, it's hard to understand why this was made so small. It's not helped by the fact that there is an enormous mirror propped up against the end wall, which further reduces the space available.
To make matters worse, the drainage in the showers is wholly inadequate - when using the shower, I was put off by seeing the waste water from the other showers (together with a clump of someone else's hair !) flowing into my cubical. The corridor past the showers to the pool was very wet every time we walked along it, and at least twice during the time were were there the water came flooding into the changing room. To do them credit, the staff were very quick to come and mop up the flood when they were told of it, but it doesn't really help create a relaxing atmosphere.
The pool is small, but pleasant, and the steam room and sauna are both lovely. It's a shame there are so few loungers or other comfortable seats in this area, and I was surprised to see only a school-style drinking fountain rather than a water cooler and glasses or cups.
The 'Rasul Ritual was very disappointing - the quantities of salt scrub and body mud were barely sufficient for one person, let alone two, but the biggest issue was the pre-steam part of the 'experience' - the description given was that we would spend 10-15 minutes "baking" in the steam room before starting the steam part of the proceedure. In fact, there seemed to be no heat at all - we both got to the stage where we were considering getting into the shower simply to warm up - it was far too cold to be sitting around in damp swimwear, and short of pushing the emergency button, there is no way to contact staff or to adjust the temperature. Once the steam part of the routine started it did warm up, but it did mean that part of the day was very disappointing. It would also have been nice to have had the option of muting the piped (no pun intended) pan-pipe 'lift music'
We did raise the issue of the temperature when we came out of the Rasul process and told someone would 'look at it', but there was no apology.
We then went on to have our massages, which were good - I was there with a friend - given that the package is specifically sold for couples I was a little surprised that the massage couches are one in front of the other, not side by side. The massage itself, however, was very relaxing.
Over all, I felt that the spa could be much better. One thing which did surprise me was that other than water, there seemed to be no option to get even a cup of tea or coffee without completely leaving the spa and going into the hotel reception. You also have to go through the gym in order to get from the pool/sauna area and changing rooms to the treatment areas, which breaks up the 'spa' feeling a little.
If I were looking for a hotel in Manchester city centre and wanted one with a fitness centre, I'd pick this one. But for a spa experience, I won't be returning.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.