I notified the hotel that we would be arriving early and they didn't guarantee a room early but check in was a disaster. We arrived at lunchtime and were told there were no rooms available to go away and come back in 90mins so we did that. Ali at the front desk said there were still no rooms so if we waited in the bar he would let us know when a room was ready. We sat there for at least another 90mins then noticed others being given rooms so went back to reception. We were told that our room was now available and offered a free upgrade to a two bedroom apartment, as we had two bookings - one for the first night and another for the following 10 nights, we declined the upgrade as we didn't want to have to move rooms. We get up to the room allocated (510) and discover it's a two bedroom apartment which we thought was odd but waited for our luggage to be delivered. Next thing we know there are a group of people outside the apartment staring in the window who then open the door - they've been allocated the same room. So down to reception I go and find out we've been given the wrong room. Get keys for the correct room (516) and confirm that our luggage will go to the correct room. I'm told that our luggage has already been taken to the correct room. Go back upstairs in the slowest lift ever and move to the correct room. Luggage is in the room but it's not ours which then has two staff members attend wanting description of our bags and to remove someone else's missing luggage. Our bags arrive a short time later with lots of apologizes. Room is okay. Kitchen floor squeaks cronically near the bedroom but not a major concern, Bathroom is large but everything is at one end and poorly designed. Shower over the bath but at the narrowest point so difficult to stand and hard to get in and out off due to placement of the toilet. Toilet roll difficult to reach and cord for exhaust fan so high that I couldn't even reach it standing on the toilet. Breakfast was fine everyday but there was a food warmer that wouldn't stay shut and kept banging all the time - I'm surprised that this was perservered with every day rather than replaced. On the second day I left something in the room and had to go upstairs to get it whilst my husband finishds breakfast to find that I can't get into the room so off to reception I go again. We also had a problem with the toilet not flushing on the first night to be told that mainentence weren't available to look at because of the time so a staff member came up and turned the water off then turned it back on which seemed to fixed the issue. We had to do this several times. Bed was okay but but every other hotel/apartment we've stayed in had queen or king sized beds so the double took a bit of getting used too and my husband said it felt uncomfortable on his side. Central heating was excellent and having a washing machine was great but we couldn't work out how to get it to dry (instruction books are helpful). There was also no notification that if events were held in the bistro that the music could clearly be heard on all floors due to the support columns from the original building. Most hotels generally have a midnight limit for functions but no the music continued until 2.00am. We didn't bother to complain but some notification would have been nice. Other than Ali on the first day the staff were friendly and the young guy who was working in the breakfast area for the first 4 days was really friendly. Hotel location made up for a lot of the issues that we experienced as it was convenient to everything and made getting around Manchester simple.
- Official Description (provided by the hotel):
- The Place Aparthotel is a stunning, grade 2 listed Manchester apartment hotel, offering luxury 4 star hotel apartments in Manchester city centre. 100 metres from Manchester Piccadilly Station, close to shops, restaurants, northern quarter and Chinatown. ... more less
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- Also Known As:
- Place Apartment Manchester
- Hotel Place Apartment