When booking this hotel a special request was made for 3 separate beds in a triple room. It was obvious that this request was never read. When I put it to the night manager "What if I asked for a cot?....would you have read this?" He had no reply for me. If special requests are not possible at least have the courtesy to let the customer know ahead of time, so we don't have to sit in a lobby for 90 mins on our phones trying to find an alternative. Had to leave the hotel for another. Worst customer service I've come across. Very disappointing. Won't be back
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- Also Known As:
- Arora International Hotel Manchester
- Manchester Arora International Hotel
- Arora Hotel