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“Just ok”

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Arora Hotel Manchester
Ranked #17 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 9 August 2014

The Hotel is not the greatest, but it is ok for a night or two! Location is pretty good! Hotel has everything one needs for a short stay but nothing spectacular! Its a bit old inside and dated! Staff is friendly.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Axifly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane O, General Manager at Arora Hotel Manchester, responded to this reviewResponded 12 August 2014

Thank you for taking the time to write a review following on from your recent stay at the Arora Hotel - Manchester.

Whether feedback be positive or negative it helps us strive to exceed our service and quality which we take great pride in delivering and show casing.

The hotel is maintained to the highest level and continuous work is being completed to maintain the building whether it be inside or out and as a four star property we ensure that we are at the top of our game with ensuring a fresh, clean and modern facility is provided to all of our guests.

Regards,

Jane O'Mahony
General Manager

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1,527 - 1,533 of 2,668 reviews

Reviewed 8 August 2014

Have stayed here before as you may see from our last review. Didn't feel the same this time although still thought it was good value and very clean hotel in a good central location. Safe, fridge, tea and coffee making facilities in room and tv with lots of channels available. The rooms we had this time were 004 and 005 which were on the ground floor next to the Spa. Also had some noise from dustmen /deliveries early which woke us up. These rooms didn't seem as big as the higher floor one we had before so maybe request a higher floor room when booking.

The receptionist was a bit miserable compared to the last helpful lady. Last time we were offered lots of information and maps but this time nothing, so had to ask. Also asked for more pillows for the room and were delivered pillows and pillow cases separate and had to make them up ourselves which I thought was a bit unnecessary, how long would it take to deliver the pillows with the pillow cases on for a '4 star hotel'. Booked quite a way in advance and the room was only £110.00 for myself and three children (two double beds) which was good for our one night stay. Last time I paid £239.00 also for one night for me and one daughter also in two double beds but had booked last minute which worked out very expensive. So worth booking in advance if you can.

Room Tip: choose a room on a higher floor for less disturbance.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 510christinew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 15 August 2014

Dear Christinew

Thank you for the feedback that you left about the hotel, whether it is positive or negative, we use all feedback to improve your customer service skills hear at the hotel.

Please accept my apologies about the member of staff on the front desk which I am currently looking to.

With the building being an old cotton mill there is some bedrooms that you slightly smaller than others.

Please contact myself if you wish to discuss this matter further, and please ensure this is not our usual standard and I hope this does not put you off visiting us again.

Kind Regards

Jonathan Grieve
Front of House Manager

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Reviewed 7 August 2014

My friends and I stayed here for one night on 6/8/14 for my friend's birthday, and we absolutely loved it! The triple room was huge, and very comfortable and clean. The hotel is perfectly located on the outskirts of China town, and only a 5 minute walk to Piccadilly Gardens and some really great bars. No parking, but there's a big parking lot close by on Saint James' Street.

We'd like to give a special mention about the staff, who were extremely friendly and helpful - namely Susan, who checked us in at reception, and the night porter who's name we didn't catch. An extra shout out goes to Sam, the bartender at 24. He was really friendly and made us fabulous cocktails (and firey shots!), and even stopped by our hotel room later to bring me the cardigan I'd accidentally left behind. He made our night!

The price was great for the service we received, and we'll definitely stay here again on our next trip to Manchester.

  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank BlooCloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 8 August 2014

Dear Bloocloud

Thank you so much for the kind words that you said about the hotel.

I am pleased to see that you and your friends had a great birthday and that you took full advantage of your Bar.

I will pass on your comments to both Susan and Sam too.

Looking forward to welcoming you all back soon.

Kind Regards

Jonathan Grieve

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Reviewed 6 August 2014

The hotel is in a great location. It's easy to walk everywhere from the hotel. Primark, a shopping mall and many great restaurants are a short walk.The rooms are clean and the bed is comfortable. The hotel is also very quiet. The staff are very pleasant and helpful.

Room Tip: If there is an event in town, such as the Jazz Festival, don't get a room that faces Princess St...
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  • Stayed: August 2014, travelled on business
    • Location
    • Service
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 8 August 2014

Dear Carol

Thank you for the great review that you left about the hotel.

I am glad that you took advantage of how central out hotel is, and looking forward to see you again soon.

Kind Regards

Jonatha Grieve
Front of House Manager

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Reviewed 6 August 2014

We only stayed at the Arora Hotel for one night, when we arrived at the hotel we were too early to check in. The very helpful receptionist informed us we could leave our luggage securely at the hotel, which was very useful. When we did check in, we automatically got a free room upgrade. The hotel is immaculate & our room was just gorgeous, I could of stayed longer. A definite return is on the cards. I wouldn't hesitate to recommend the hotel to friends/family. The staff are amazingly helpful, nothing is to much trouble for them.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank gingermoggy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 8 August 2014

Dear Gingermoggy

Thank you very much for the great review that you gave us about the hotel.

I am pleased to see that all staff that you meet were friendly and helpful.

Looking forward to see you again soon.

Kind Regards

Jonathan Grieve
Front of House Manager

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Reviewed 5 August 2014

Stayed at the Arora over the weekend with a group of friends. The hotel is in a great location for all the restaurants, bars and shops. Staff all very pleasant. We stayed in the family rooms which had two double beds in, rooms are big enough for four. Would stay here again.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank holidaygirl12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 8 August 2014

Dear Holidaygirl12345

Thank you for the review that you left about the hotel.

I am pleased to see that you took full advantage of our central location and enjoyed both the shops and bars that we have to offer in Manchester.

Kind regards

Jonathan Grieve
Front of House Manager

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Reviewed 1 August 2014

I spent 2 nights at the Arora as I was at a Conference in the Manchester Central Conference Centre. The Arora is perfect - a pleasant walk from Piccadilly station and close to the Conference Centre, Chinatown and Canal Street. Quiet despite being so central and a clean room and comfortable bed.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Service
3  Thank Leonie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathan G, Front Office Manager at Arora Hotel Manchester, responded to this reviewResponded 4 August 2014

Dear Leonie C

Thank you so much for your kind words that you said about your last visit to the Arora Hotel.

I will pass on all your great comments to the team, so they are aware of what you said.

Looking foreard to welcoming you back soon.

Kind Regards

Jonathan Grieve
Front of House Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arora Hotel Manchester

Address: 18-24 Princess Street, Manchester M1 4LG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#13 Luxury Hotel in Manchester
#15 Romantic Hotel in Manchester
#15 Business Hotel in Manchester
Price Range: £66 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arora Hotel Manchester 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Arora International Hotel Manchester
Manchester Arora International Hotel
Arora Hotel

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