I arrived for the weekend and was given a room where the hot water didn’t work. This appears to have been a common complaint that night. Still, mistakes happen and I was quickly given another room although this turned out to be a disabled room. When I requested a similar room to the one I booked I was told the disabled room was the only one available. Still, at least I was able to get some ideas for my aging mother as well as sit down to have a shower. The rooms are surprisingly large by Travelodge standards and also have high ceilings giving the place an even roomier feel. The hotel is very new and this was reflected in the décor and very comfortable beds. The hotel is above a supermarket (reception and rooms start on the first floor) and exits directly on to Piccadilly gardens which is very nice. I couldn’t get internet access and had to phone up their hotline to be put in a long queue listening to a voice telling me how important my call was. Seems there is a general problem with the internet in that you need to boot up internet explorer and go to the BBC web site before you are able to use Chrome which is what I was using. I do struggle to understand how an internet provider can insist users go through such an ordeal simply to check their email. If BT insisted on this sort of service they would fail. Still, the upside of Travelodge internet is that a prepaid account works at any Travelodge so if you buy a month’s worth of time, you can use it at any Travelodge you stay at. Incidentally, you can get 30 minutes free per day otherwise one day is very expensive which gets progressively cheaper the more days you purchase.
As I had been subjected to a room change I was given a complimentary breakfast and I arrived at 10.30 to be told that breakfast was served until 11am. There was no cutlery, no bowels, no milk and no coffee. What little food there was had cleared stewed for a long time. It is stated that Breakfast is served until 11am. What this means is that everything is removed at one minute past. When I asked for a piece of toast I was told that everything is cleared promptly so I could have nothing more to eat than what was on my plate. Then there were no napkins and these are kept in the kitchen area and only given out on request providing you can find someone to ask. Originally I thought I had got a bargain with the complimentary breakfast but by the end of this ordeal the bargain feeling had long gone. I think better value could be had going to one of the many coffee shops directly outside and actually paying for food.
Overall, I think the hotel represents excellent value for money if booked in advance and I would be happy to stay there again although I would not touch the breakfast no matter how complimentary it was.
The biggest downside to this hotel, in common with all the Travelodges I have visited, is the lack of a telephone in the room. I do not know why they have this policy but it means if there is any problem (like no hot water), you have to go all the way to reception, often more than once, to have it fixed.
Finally, note that in common with all other Travelodges I have stayed in, there is no air conditioning. This is fine for most of the time, particularly in an area like Manchester, but should you arrive on a warmer than average day, the only cooling you will get is if you open your window which could be very noisy, particularly if it was at the front or side.
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