We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms are cooking” 3 of 5 bubbles
Review of Premier Inn Manchester (Heaton Park) Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Premier Inn Manchester (Heaton Park) Hotel
Ranked #37 of 115 Hotels in Manchester
Certificate of Excellence
Essex
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Rooms are cooking”
3 of 5 bubbles Reviewed 23 July 2013

Good location and receptionist very helpful when I requested a quiet room at the rear over looking the car park.
I appreciate the temperatures have been a little on the warm side, but that should be no excuse for the rooms being extremely warm. A fan had been provided to attempt to reduce the heat but absolutely useless.
Reported this to same receptionist the following morning and that we had a poor night.
She said they would put another fan in the room and ensure the curtains were kept closed to keep the direct sunlight out.
Had a better night's sleep the second night probably helped by a couple of pints and athletics event all day.
Gave receptionist and another member staff feedback but no offer of a nights refund made by the staff so thought I'd post here and write a complaint to the head office.
No air con unit in room, just a connector heater. Thermostat on wall as useful as a chocolate teapot. Room temp 27.5°C.

Room Tip: A room at rear facing the car park furthest away from pub restaurant next door.
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HarryLimers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 26 July 2013
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.

Your feedback is very much appreciated as it enables us to improve standards.
Please be assured that the issues raised will be fully investigated.

Please email the hotel at manchesterheatonpark.pi@premierinn.com with your contact details so we can discuss this with you further.

Thank you once again for your review.

Regards



Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

363 reviews from our community

Traveller rating
    199
    116
    34
    8
    6
See reviews for
117
97
22
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
1 review
5 of 5 bubbles Reviewed 17 July 2013

Overall this hotel is well situated to all the main motorway links, also is next door to a restaurant that serves good food.

Situated on a main road so if you stay at the front of the hotel withh your window open as I did you will find the traffic noise loud.

But the rooms at the back look over a park.


  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Les J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 26 July 2013
Thanks so much for your review. We are delighted that your stay with us was a good one. Our team members endeavour to give all our guests the best possible service and they will be please to receive your feedback. Thanks again for your comments they are very much appreciated and we hope to welcome you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford
1 review
1 of 5 bubbles Reviewed 14 July 2013

Booked at this hotel expecting the normal Premier Inn high standards, however my wife and I hardly slept. The bed had seen better days and creaked.The heating / air conditioning system was faulty and couldn't be adjusted, constant 25.5 degree's all night, like sleeping in a sauna. Couldn't open the window because of the traffic noise. Very disappointed and tired. Never book there again.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Norman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 18 July 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derby
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 June 2013

Stayed here 21st June to see Robbie Williams at the etihad stadium.Really good location for travelling into Manchester on the metro as the station is a short walk away.Warm welcome from the reception staff on arrival,as previous reviewer mentioned they had produced a leaflet with all you needed to know about getting to the stadium on it,excellent customer service.Room was very clean and well equipped.Had a meal at the beefeater next door which was very good.Overall would highly recommend this hotel and will definitely visit again.

  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snowy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 3 July 2013
Thanks for taking the time to review your stay. Your feedback is very important to us and we are delighted that you had a good stay. We look forward to welcoming you back in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
310 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 bubbles Reviewed 21 June 2013

Stayed here whilst in manchester for Robbie Williams concert. Wanted a budget hotel and was very pleasantly surprised with this premier inn.
Room was very clean and surprisingly well equipped. Staff were very helpful and friendly and couldn't do enough for us. Breakfast at adjoining beefeater was excellent.
Highly recommended as an alternative to expensive city centre hotels. Metrolink station close by for easy access to city

Room Tip: Book through premier inn website for best prices
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peterw373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 3 July 2013
Thank you for your review. We are delighted that your stay with us was a comfortable one and our hotel and team members met your expectation. Once again thank you for your review we look forward to welcoming you back to Premier Inn in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
188 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 20 June 2013

We stayed here to see Robbie Williams at the Etihad stadium and the service was very friendly and room was the usual quality for what you pay, but I must add that the staff had produced a leaflet with travel information to the stadium.
I was going to drive in and try and park somewhere, but they recommended the tram and the leaflet gave all the information I needed.
Nice touch! Well done

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GoonerPaul1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 3 July 2013
Thanks for taking the time to review your stay. Your feedback is very important to us and we are delighted that you had a good stay. We look forward to welcoming you back in the future.

Regards,

Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 June 2013 via mobile

We stayed here to attend the Parklife Festival in June of this year. We already knew it would be chocka block, but on arrival we were dealt with in a friendly, swift and efficient manner. The Saturday night was beyond bedlam outside with hoards of festival goers marauding the place. Angela, or 'Angel' as she should be called, saw us safely to our lovely clean room amidst the masses. She was working alone on reception that evening, and we can vouch that she needs a mahoosive bonus AND a medal for coping so amazingly. We had a very comfortable stay and will be booking in next year if Heaton Park allow Parklife back! The only slight grumble was the high cost of the breakfast, but again the service at the Beefeater was exemplary and the food tasty. If I could give this six stars I would!

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cherrymorello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley K, Premier Inn Team Leader at Premier Inn Manchester (Heaton Park) Hotel, responded to this review, 24 June 2013
Thanks so much for your review. We are
delighted that your stay with us was a
good one. Our team members endeavour
to give all our guests the best possible
service, Angela will be please to receive
your feedback. Thanks again for your
comments they are very much
appreciated and we hope to welcome you
back to Premier Inn in the future.
Regards,
Miss Ashley King
Premier Inn Team Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Manchester
1.7 mi away
Premier Inn Manchester (Prestwich) Hotel
1.1 mi away
Comfort Inn Manchester North
3.1 mi away
Premier Inn Manchester (Swinton) Hotel
Show Prices
Show Prices
Show Prices
2.2 mi away
Holiday Inn Express Manchester CC-Oxford Road
0.9 mi away
Westlynne Hotel/Apartments
Westlynne Hotel/Apartments
#62 of 115 in Manchester
4.0 of 5 bubbles 87 reviews
7.3 mi away
Premier Inn Manchester West Didsbury Hotel
Show Prices
Show Prices
Show Prices

Been to Premier Inn Manchester (Heaton Park) Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Manchester (Heaton Park) Hotel

Property: Premier Inn Manchester (Heaton Park) Hotel
Address: Middleton Road | Crumpsall, Manchester M8 4NB, England (Formerly Premier Inn Manchester - Heaton Park)
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Best Value Hotel in Manchester
#11 Business Hotel in Manchester
#22 Family Hotel in Manchester
#23 Romantic Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Manchester (Heaton Park) Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
It's the mixture of old and new that's so delightful at Heaton Park. You're in the historic area of Bury, right next to a park and estate that dates back hundreds of years. Yet you're a short tram ride from an ultra-modern city, plus there's all mod cons in our hotel too. Feed the animals in Heaton Park. Or feed your appetite for shopping at Bury's famous shopping centre and market. Party like mad at Manchester Pride festival, or celebrate a win at Old Trafford. Then come back to comfy beds, 40 inch flat screen TVs and a Beefeater restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Premier Inn, Odigeo and Agoda so you can book your Premier Inn Manchester (Heaton Park) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Manchester (Heaton Park) Hotel Manchester

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing