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“Not as good as the first time”

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Premier Inn Manchester West Didsbury Hotel
Ranked #35 of 116 Hotels in Manchester
Certificate of Excellence
lincolnshire
Level Contributor
72 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
“Not as good as the first time”
3 of 5 bubbles Reviewed 4 April 2014 via mobile

I stayed at this hotel with my husband & 4 children, booking 2 rooms. We checked in online, which was a pointless task, because we had to give all the same info when we arrived at the hotel. We were given 2 rooms, but on totally different floors! When I asked for rooms near each other, I was told none were available. The rooms are apparently allocated by a computer! Surely a computer would be smart enough to know that if 2 rooms are booked on the same booking, then they should be near each other???
RECEPTION - I rand reception before we arrived to ask for an extra travel cot, as I had only booked one & we have twins. I was told by the receptionist that she didn't know how to change it on the computer system! To call the hotel reception it costs 10p per minute. Even if you are in a room and need to call reception it is still 10p per min. I did get another travel cot & the guy at reception was kind enough to bring it to the room & put it up.

ROOMS - the rooms were nice with very comfy beds & good quality bed linen. There was free view tv & a hair dryer. The hair dryer in my room didn't work, so I had to ask for one from reception. We had 2 travel cots, which were good quality & blankets were provided for the
babies. One of our rooms had a big dent in the wall, which looked like someone had kicked it in. It was just plastered over very roughly & looked a mess. The window in the other room wouldn't close properly, so it was freezing all night.

BATHROOM - the bathrooms were decent enough. Bath with shower over, big mirror over sink & decent toilet. There was soap/shampoo available from a dispenser on the wall. The towels were good quality, very fluffy & clean.

FOOD - there was room service available but very expensive. The pub next door did decent
meals & the price wasn't too bad. There are also some good take aways just a short drive down the road. Breakfast was nice & served in the pub. Buffet of cold food & you order the hot food. Took ages to be seen to when we arrived though, so make sure you leave plenty of time for breakfast. There didn't seem to be enough staff at all.

OVERALL - this hotel is ideal for a one night stop over. We used it the nightbefore our flight. It's only a 5 minute drive to manchester airport & easy to find. It wasn't as good as the first time we stayed there due to rooms being on different floors & other problems with the rooms. But for the price, it is excellent value for money.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank molly75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 6 April 2014
Further to you stay here at West Didsbury Premier Inn, thank you for your recent review. Please accept our apologies for the disappointing experience you received during your stay. At Premier Inn we always strive to provide our customers with a high standard of service and I am sorry that on this occasion we failed to achieve this. However we do appriciate your feedback and will work on the points raised. I do hope that you will return in the near future. Regards Sarah Hall Premier Inn Manager
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576 reviews from our community

Traveller rating
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88
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 March 2014

Happy to recommend the hotel, service, accommodation, but the restaurant just cannot cope with anything more than half a dozen people. Fortunately the city centre is not too far away were you can enjoy a huge buffet for the price of a premier breakfast.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 1 April 2014
Thank you so much for your recent review on West Didsbury Premier inn. We appreciate your feedback and I will pass your comments onto the team its always a pleasure to receive such great feedback. Please accept my apologies for the service in the restaurant be assured that I will speak to the Restaraunt General Manager about your comments. I do hope that you will return to the hotel in the near future. Kind Regards Sarah Hall Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Very good staff,quiet clean hotel considering its on a busy road. No complaints at all! Highly recommended
Breakfast was very nice and a reasonable price. Better than non budget hotels I've stayed in!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hanbah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 6 April 2014
Thank you so much for your recent review on West Didsbury Premier Inn. We appriciate your feedback. Myself and the team are happy to see that you had a comfortable stay with us and hope to welcome you back in the near future. Regards Sarah Hall Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Had a great stay here - good food and good room and a good price
Well located for us and it felt safe with loads of parking
Breakfast was easy with lots of choice and freshly cooked
What else do you need...

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 6 April 2014
It is always a pleasure to get such great feedback about West Didsbury Premier Inn, the team work tirelessly to ensure that every guest has a great stay, and I am glad to read that you did. We hope to see you again soon. Regards Sarah Hall Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oldham, United Kingdom
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

The restaurant, located next door, provided a reasonable range of food. The room provided the essentials we needed and the beds were fairly comfortable. However, the room (1A) was located right next to the mains stairs, and it was facing a main road and a bus stop. Consequently the offer of a good night's sleep did not materialise. Fortunately, we were able to be reinbursed for this experience. The location offers little for a shopping experience, although it was a convenient location for The Christie (Hospital)

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drmjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 1 April 2014
Thank you for leaving your review about West Didsbury Premier Inn. I am sorry to hear that your stay was not as comfortable as it should have been. I am glad that you have been refunded under our Good Night Guarantee. Perhaps next time tou stay you could ring us so we can make a note that your would prefer a room on the car park side of the hotel, and we ill make very effort possible to accommodate your personal requirement. Regards Sarah Hall Premier Inn Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
71 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

Stayed a couple of nights on business. Standard PI with typical pub/restaurant next door. Food ok but usual steak and scampi menu.
Good points - easy to find, easy to park, nice staff - (as usual with PI).
Bad points - a bit isolated if you want to walk anywhere - though 20mins walk to Burton Road and a few pubs and restaurants if the mood takes you.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrTR4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 1 April 2014
Thank you so much for your recent review on West Didsbury Premier inn. We appriciate your feedback, and I will pass this onto the team. We look forward to welcoming you back in the near future. Regards Sarah Hall Premier Inn Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Skelmersdale, United Kingdom
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

This was the first time to stay here, but we'll DEFINITELY be back. The staff were so attentive. I had my aged parents with me. Danny helped them down to their room and the two mornings they had their breakfast delivered to their room. The place is spotless, very comfortable and the restaurant for main meals and breakfast is excellent.
We were at a convention nearby and were telling everyone how good it was and only one and a half miles to our convention site. Keep up the good work.

Room Tip: The disabled room are all on the ground floor.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LC67Lancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestDidsbury187069, General Manager at Premier Inn Manchester West Didsbury Hotel, responded to this review, 1 April 2014
Thank you so much for writing your recent review on West Didsbury Premier Inn. We appriciate your feedback. The team are happy to see that you had a comfortable stay with us and we hope to welcome you back to West Didsbury Premier Inn in the near future. Regards Sarah Hall Premier Inn Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Manchester West Didsbury Hotel

Property: Premier Inn Manchester West Didsbury Hotel
Address: Christie Fields Office Park | Derwent Avenue, Manchester M21 7QS, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#12 Family Hotel in Manchester
#22 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Manchester West Didsbury Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Stay in this vibrant area, full of independent boutiques and cafes, with great links to the city ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Manchester (West Didsbury) Hotel Manchester
Premier Inn West Didsbury

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