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“Smelly, tatty room”

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Premier Inn Manchester City Centre - Portland Street
Ranked #24 of 116 Hotels in Manchester
Certificate of Excellence
W Yorks
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Smelly, tatty room”
Reviewed 25 February 2014

Stayed here for a night at the Palace Theatre.

Located about 10 min walk from the city centre and 2 minutes from the Palace Theatre. Pizza Express just around the corner (give the chinese buffet next door a miss - awful)

Room very smelly - they have a damp problem here - bathroom had really strong smell of damp, with black mould/mildew on the ceiling and paint splashed on the wall tiles and floor from where they obviously have to re-paint. Air vent in the room also had black mould/mildew on it. Fixtures and fitting shabby and loose - made the room feel dirty. Bed was like a slab of concrete - woke up numerous times during the night with severe back pain.

On a positive - all the staff were very friendly and polite.

Can't believe Premierinn put their name to this place - well below usual high standards.

Room Tip: Stay at the Premierinn Manchester Central (only a 15 min stroll away)
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank M0nkey99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Manchester City Centre - Portland Street, responded to this review, 6 March 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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London, United Kingdom
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 February 2014

We stayed here on New Years Eve this year, and we had a double room. The hotel itself is ideally located, and is within walking distance of all the citys main central attractions. This does however mean that parking is very expensive.
Check in was quick and friendly, and we were given a room on the third floor. You have to have a room key to get into the lift, which makes you feel more secure. The room itself was the basic that you would expect, very plain but for the price you cannot complain. Both the room and the bathroom were nice and clean. The hotel could invest in a better heating system though, the one small electric heater below the window really wasn't up to the job and our room was quite cold.
The staff in the restaurant were always very helpful and cheerful, and the prices at the bar were reasonable.
This hotel is ideal for a business traveller who needs somewhere to stop overnight.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kevbev321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 27 February 2014
Thank you very much for your recent review about your stay here at Portland Street Premier Inn.

It is always nice to hear our guests having a nice time and enjoy there stay with us. We appreciate your kind words.

I hope that you visit us again soon, we look forward to checking you in.
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West Yorkshire, United Kingdom
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 February 2014

Really friendly staff, the hotel itself is great if you are wanting somewhere to just put your head down. We were in a disabled room which unfortuantley wasn't the best we have stayed in. The alarm by the bed was actually out of reach?! and the shower was over a bath and my friend had to have help to get in and out. There was a bit of noise when others were coming home but i suppose you would expect that. Breakfast is very over priced so we didn't buy it and there is a weatherspoons on the corner that is much cheaper. The hotel is in a great location if you are wanting to go to the Palace theatre as it is literally down the street and for this reason I will probably stay here again.



  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catdurham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 27 February 2014
Thanks about your review about your recent stay here with us. It is very sad to hear that your stay was with us was not as you expected and for this I am sorry.

I hope that our location was well suited for your visit to the palace theatre.

If you ever require any assistance from our staff please don’t hesitate to call down to reception.

Regarding the breakfast we have many options available from a continental breakfast to an all you can eat buffet breakfast.

We look forward to seeing you again soon.
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Toronto
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 February 2014

Service exceeded my expectations.
Well done Sarah at reception.
She allowed me to check in at 8 in the morning; I only dropped by to see if they would keep my baggage until later in the day!
Bed firm & comfortable.
Great shower - loads of hot water
Good size room for a European hotel
Good Wi-Fi (30 mins free)

  • Stayed February 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank JohnGrimley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 27 February 2014
Thank you for your recent review about your stay here at Portland Street Premier Inn. I am very pleased that our service has exceeded your expectations. This makes us as a team very proud. It is also pleasing to hear that you enjoyed the stay in your room with us.

I will mention your feedback to Sarah, as I am sure she will enjoy receiving your kind words.

I hope that we see you again checking in with us in the near future.
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England
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 February 2014

Would really recommend this hotel. Everything about it is good. The rooms, bed, bathroom are clean, warm and comfortable. Breakfast very good value for money. All the staff are friendly and very helpful.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smith01England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 24 February 2014
Thank you for your recent review about your stay here at Portland Street Premier Inn.

It is always very nice to hear that our guests would recommend our hotel to other guests.

I hope that you had a wonderful time whilst in Manchester and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Totton
2 reviews
Reviewed 20 February 2014

Very friendly staff as always.
Bed to hard and parking to expensive.
Great breakfasts but don't order poached eggs unless you want hard boiled!
Great size family room for the kids.
Why can't the wi-fi be free!?


  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 24 February 2014
Thank you for your review about your recent stay here at Portland Street Premier Inn.

Here at Premier Inn we appreciate all of our guest’s feedback positive or negative. I would like to apologize for the eggs being over cooked for your liking and I will ask the chef as to why this has happened.

I hope that you had a pleasant stay and that we see you again soon.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2014 via mobile

Staff excellent hotel clean and comfortable very nice stay and felt very welcome by reception staff. Night porters more than helpful too, couldnt ask for better staff. Will recommend to anyone good place to stay in Manchester

Stayed February 2014, travelled on business
Helpful?
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this review, 21 February 2014
Thanks for taking time to review your recent stay with us here at Portland Street Premier Inn.

We always appreciate it when guests recognize our staff and say how friendly they have been.

I will pass the feedback onto the night staff and the reception team.

I hope that you had a wonderful time whilst visiting us in Manchester.

We very much look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Manchester City Centre - Portland Street

Property: Premier Inn Manchester City Centre - Portland Street
Address: The Circus 112-114 Portland Street, Manchester M1 4WB, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Manchester
#8 Romantic Hotel in Manchester
#12 Business Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Manchester City Centre - Portland Street 3*
Number of rooms: 232
Official Description (provided by the hotel):
Ideally situated in the heart of Manchester, Piccadilly train station is just a 10 minute walk and there are tram links to Manchester Old Trafford stadium, Manchester City stadium, and Media City Uk. Attractions nearby include Canal Street, Oxford Road, Palace and Opera House theatres and lots of bars and restaurants. Passes for nearby gym facilities are available please enquire at reception. Parking is available at a discounted rate (approx £14.50 per over night stay) at the Q Park on St James St - M1 4LX. Voucher is available from hotel reception upon departure. Our Manchester (Portland Street) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Manchester City Centre (Portland Street) Hotel Manchester
Premier Inn Portland Street
Travel Inn Manchester

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