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Premier Inn Manchester City Centre - Portland Street
Ranked #29 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 4 March 2014

Stayed here Sat 1st March 2014. The room had only been equipped with towels for 1 person instead of 2. The tea/coffee refreshments had not been replenished. The kettle was not working properly. Poor internet access. The taps in the bathroom sink were the wrong way round - the red being cold and the blue being boiling hot - this would have been very dangerous. We had to request a member of staff to unlock the bedroom window during the afternoon and to lock it during the night (which was a struggle). We stayed here 2 years ago and it was a much better experience then. We received a full refund and was told the hotel was about to start being refurbished. It didn't spoli our weekend but just made our stay in the hotel less relaxing. It is in a good location and we will return - we just hope it's a better experience next time.

  • Stayed: February 2014, travelled with friends
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Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 7 March 2014

Thanks for your review about your stay here at Portland Street Premier Inn.

I am very sorry about your experience that you have had with us. This is not acceptable by any means. I will be looking into why these numerous things have happened to ensure this does not happen again.

Again, I would like to apologize for your stay this time and we look forward to welcoming you back.

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1,710 - 1,716 of 2,771 reviews

Reviewed 3 March 2014

Can honestly say I have never met such incredibly friendly and helpful staff.

The hotel was good - only thing I wasn't too keen on was the location - walking back late at night felt a little vulnerable.

  • Stayed: March 2014, travelled with family
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1  Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 6 March 2014

Thank you for leaving a review about your recent visit to Portland Street Premier Inn.

You kind words bout our staff is very much appreciated. Regarding the location if you ever feel that you need to talk to somebody whilst you’re with us feel free to call reception and they can direct you to the hotel and ensure that you get back to us safely.

Other than that I hope that you had a wonderful time with us and that we see you again soon.

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Reviewed 3 March 2014

Fantastic stay. Great location. So accessible. Staff could not do enough for us. So glad we stayed here. Suited our needs for our visit to Manchester perfectly. Would definitely recommend it if you require a no frills attitude.

  • Stayed: March 2014, travelled with friends
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Thank Alexandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 6 March 2014

Thanks for your review about your visit with us here at Portland Street.

I am glad that you enjoyed your stay with us. This makes us as a team very proud and it makes us feel like we are doing a good job for our guests.

We hope that you visit us again in the near future.

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Reviewed 3 March 2014

I have stayed at the Premier Inn in Portland street several times now, on my visits to Manchester. It is clean, comfortable and quiet, despite being right in the centre of town. The costs are very competitive and the staff are always friendly and helpful. I have eaten breakfast and evening meals here, both very good! Great for theatres and concerts in Manchester City centre and close to taxis and public transport. Public parking across the road quite expensive , but secure!

Room Tip: Ask for a room away from main road
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  • Stayed: February 2014, travelled with family
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Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 6 March 2014

Thank you for your review about your recent visit to us here at Portland Street Premier Inn.

It is always wonderful to hear that guests are returning to us time and time again. So thank you for returning.

Regarding the parking if it is the Q Park you are parking in which is the next left from the hotel, all of our guests get 30% discount. Just pick a voucher up from Reception. I hope this will make it a little cheaper for you if you haven’t already been getting the discount voucher.

Again, I would like to thank you for your kind words and that we see you again checking in with us soon.

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Reviewed 26 February 2014 via mobile

If you are looking for nice and very comfortable hotel but cannot afford the posh ones, Premier Inn is perfect speaking of all hotels. I stayed in Manchester last year in March and strongly recommend it! I loved their comfortable beds! Breakfast was excellent.

  • Stayed: March 2013
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Thank Uma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 5 March 2014

Thank you for your review about your recent visit to Portland Street Premier Inn.

I am happy to hear that you had a nice time with us, it is always nice to when guests mention our staff going the extra mile that is very pleasing to hear.

I hope that we see you again checking in with us soon.

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Reviewed 26 February 2014

Recently stayed at this hotel, upon arrival the staff were welcoming and extremely helpful, the rooms were comfortable and clean with everything you need. The bar area was relaxing and modern, reasonable prices and good atmosphere, overall a very pleasant stay and better than my previous stays with this change, although they were OK this hotel went the extra mile.

Room Tip: book early for the best rates..
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  • Stayed: January 2014, travelled with friends
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 28 February 2014

Thank you for your review about your recent stay with us here at Portland Street Premier Inn.

Your kind words are very much appreciated. I hope that your time with us was a pleasant one and that you will return to us in the future.

We look forward to seeing you again soon.

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Reviewed 26 February 2014

stayed here whilst on visit to MMU, god location for visit to Manchester, within walking distance of both Oxford Road and Piccadilly railway stations. 10 minute walk to MMU, a little further for Manchester Uni. Excellent facilities, bar and restaurant on site, clean and comfortable.

  • Stayed: February 2014, travelled with family
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Thank Kaym1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RuthQuinn, Operational Manager at Premier Inn Manchester City Centre - Portland Street, responded to this reviewResponded 28 February 2014

Thank you for your review about your recent visit to us here in Manchester. I am glad that our location was well suited for your needs to visit the University. I hope you enjoyed your time visiting the city.

We hope that we see you again checking back in with us soon.

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Additional Information about Premier Inn Manchester City Centre - Portland Street

Address: The Circus 112-114 Portland Street, Manchester M1 4WB, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Manchester
#8 Romantic Hotel in Manchester
#12 Business Hotel in Manchester
Price Range: £45 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Manchester City Centre - Portland Street 3*
Number of rooms: 232
Official Description (provided by the hotel):
Ideally situated in the heart of Manchester, Piccadilly train station is just a 10 minute walk and there are tram links to Manchester Old Trafford stadium, Manchester City stadium, and Media City Uk. Attractions nearby include Canal Street, Oxford Road, Palace and Opera House theatres and lots of bars and restaurants. Passes for nearby gym facilities are available please enquire at reception. Parking is available at a discounted rate (approx £14.50 per over night stay) at the Q Park on St James St - M1 4LX. Voucher is available from hotel reception upon departure. Our Manchester (Portland Street) Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Manchester City Centre (Portland Street) Hotel Manchester
Premier Inn Portland Street
Travel Inn Manchester

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