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“Excellent Customer Service”

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Holiday Inn Manchester Central Park
Ranked #67 of 120 Hotels in Manchester
Reviewed 28 May 2014

The staff are what makes this hotel very good. My room was was very clean and modern, the sofa was worn and needed replacing. The evening meal portion size was small, considering the price - I had a mushroom & haloumi burger and it was 2 bites in size). Breakfast was good.

Room Tip: Rooms at the rear of the hotel are quieter
  • Stayed: May 2014, travelled on business
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Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha S, Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 29 May 2014

Thank you for your review I am pleased the staff made your stay it's always nice to read as guest satisfaction is important to us. We have changed our Menu and following on from your comments i will look into the portion size, feedback from our guests is greatly appreciated.

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Reviews (463)
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264 - 270 of 463 reviews

Reviewed 23 May 2014

The service was good but the hotel as a whole was just ok. Everyone from the front desk to the restaurant staff was very helpful. Poor internet connection in the rooms, decent bar food and decent location.

  • Stayed: May 2014, travelled with friends
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1  Thank hotelstaff1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha S, Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 29 May 2014

Thank you for your review I am pleased you enjoyed your stay and the staff exceeded your expectations guest satisfaction is important to us and i will pass on your comments to the team. We have recently changed our Menu and have had good feedback thank you i will pass on your comments to the Chef. We do have free WI-FI throughout the hotel and I am glad the location worked for you we do have good transport links and are within walking distance to local sporting events.

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Reviewed 17 May 2014 via mobile

Stayed for 1 night whilst attending magic weekend at etihad, good location, staff friendly, clean, just what you need, only 5.60 in a taxi to centre of town, stayed on my staff discount but still very good thanks for having us

  • Stayed: May 2014
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1  Thank alison m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha S, Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 29 May 2014

Thank you for your review I am pleased to read you enjoyed your stay and the hotel and staff met your expectations guest satisfaction is important to us. We look forward to welcoming you back.

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Reviewed 10 May 2014 via mobile

Not a bad hotel,wouldn'tstayed in room 103, which was located next to some very noisy air-con units...they periodically kicked in throughout the night and consequently disturbed my sleep. The rooms are relatively basic and in my opinion are more practical than comfortable. On a more positive note, the breakfast was pretty good.

On the whole, i wouldn't rush back!

  • Stayed: May 2014
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Thank RachelHall1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 26 May 2014

Dear RachelHall1983,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 4 May 2014 via mobile

Having been awarded holiday vouchers we decided to use them visiting Manchester and staying in a nice hotel. As a regular user of hotels I have to say holiday inn express is better value than this hotel. In the room there is brown water runs down the walls, the shower eventually got hot after 20 mins. The facilities in the room are no better than a standard hotel and to be honest budget hotels are more comfy. King size bed = 2 singles pushed together.

Having prepaid for the hotel when booked, we where told on checkin that the room rate was £30 less than what we paid and we still needed to pay. Having eventually proving we had paid they agreed.

The positive side to this hotel is the location.

  • Stayed: May 2014
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 19 May 2014

Dear David H,

Thank you for taking the time to post a review of our property. We are pleased you liked the fine location of our hotel in the area. We would like to apologize for the issues you had with the room accommodations you received and any shortfalls you have experienced that did not live up to your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 2 May 2014

So many things going wrong on this trip. The biggest head ache was leaving our only ipad behind. The staff was quick to respond. As soon as I called (about 1 hour after check out) they checked the room, found the ipad and secured it. They even made a trip, at their own cost to the shipping company to ship to us. Due to some laws, they could not, so I made the arrangements. When Fed-Ex arrived they re-boxed it, and secured the shipping. Thank you so much for your work. Will stay again and recommend this property.

  • Stayed: May 2014, travelled with family
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1  Thank Troy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha S, Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 29 May 2014

Thank you for your comments firstly I am pleased you enjoyed your stay and will be returning we look forward to welcoming you back, regarding your lost property it was great to read that the team responded quickly and efficiently and you received your property back safely i will pass on your comments to the team we are always happy to help.

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Reviewed 27 April 2014 via mobile

On arrival we found an ample amount of parking and polite reception staff. We had an executive suite that was a good size yet the sofa needed replacing as the leather was worn and the room needed a fresh coat of paint. The room temp was uncomfortably hot and the air con did not address this. Room Service was useful and the pizza was superb. Breakfast selection was average yet tasty.

Stayed: April 2014, travelled as a couple
Thank Viclourog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha S, Manager at Holiday Inn Manchester Central Park, responded to this reviewResponded 30 April 2014

Thank you for taking the time to write a review i am glad you enjoyed our new Pizza's we have had some great feedback. I am pleased to read that you found your check in, breakfast and amenities satisfactory. We do understand regarding the rooms and we are in the process of refurbishing them we have made many changes recently and we are making many more we look forward to welcoming you back to see the progress we are making.

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Additional Information about Holiday Inn Manchester Central Park

Address: 888 Oldham Road, Manchester M40 2BS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #67 of 120 Hotels in Manchester
Price Range: £58 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Manchester Central Park 3*
Number of rooms: 83
Official Description (provided by the hotel):
****NEWLY OPENED…..CENTRAL PARK METROLINK 200 YARDS FROM THE HOTEL…..ONLY 2 STOPS FROM MANCHESTER VICTORIA STATION****Stay at the contemporary Holiday Inn Manchester-Central Park hotel for ample complimentary parking just outside the city centre. Conveniently located for Manchester City Football Club, Sportcity; with Manchester city centre and the Arndale Centre, a shoppers’ paradise nearby. Our Manchester hotel is ideally situated for leisure breaks, business travel to Manchester, and for sport enthusiasts.Just 2.0 miles from Manchester City Centre, now accessible via metrolink direct into Manchester Victoria Station, the good-value Holiday Inn Manchester-Central Park is in the Central Park Industrial Estate. Leave your vehicle in our complimentary car park and be greeted in the Lobby by our friendly staff. Wireless Internet is available throughout the hotel.Choose from our 83 en-suite rooms which are all furnished to a very high standard with super king size beds. All rooms feature colour TV, hair dryer, hospitality tray, direct dial telephone, modem points and WIFi. Family and executive rooms are available. Take advantage of joining Holiday Inn’s outstanding rewards programme, Priority Club, and enjoy many more benefits associated with this. Together with our friendly ‘can-do’ service and a global reassurance of quality and standards, you can relax and be yourself here.Holiday Inn Manchester-Central Park has 6 natural daylight filled meeting rooms for up to 90 people. ... more   less 
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Also Known As:
Holiday Inn Manchester Central Park Hotel Manchester
Manchester Holiday Inn

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