Stayed for half term, for a city break. 2 rooms on the 13th floor. Very minor problem with one, which was sorted in acceptable turn round time.
Rooms are more than adequate, with amazing views. Mini bar is however ridiculously priced, £3.50 for a can of coke - I know it's convenient, but I bet they don't sell too many.
Breakfast was nice, could be a lottery depending who was your waiter/waitress.
Didn't rate the evening menu really, and also plenty of excellent restaurant's nearby.
What really stood out for me was the fantastic concierge service they had. We used it everyday for venue, restaurant and transportation booking. Always done with a smile and they are a credit to the hotel.
Had afternoon tea in Cloud 23, pleasant, but very expensive.More
- Free Wifi