Stayed here a while back, room, dinner and breakfast togeher with facilities were very good. Staff very efficient, and humourless!
The pig awfull bit, was the Cloud bar.Who-ever is the manager must have their head stuck up in the clouds. It must be one of the most shocking on the planet for service, the small (3 or 4) number of times we have been there the service has only ever got worse.The last time, and I mean the LAST time, we were only served after being ignored for 20 minutes, when I handed the matre'd, or whatever her job title is, a £20 note and told her to get a waiter to bring us a drinks list. I only done this because I'd brought one of my customer's here for a drink after we had eaten out elsewhere. We ordered a bottle of Champagne, and had to pour it ourselves. At £85, really Mr Hilton Hotel, do you think just because you have a top view of the wrong side of town this is acceptable, cos I don't, sack the lot of them and get training.More
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