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“Stay in Manchester Hilton Deansgate”

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Hilton Manchester Deansgate
Ranked #41 of 118 Hotels in Manchester
Woking, United Kingdom
Level 5 Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Stay in Manchester Hilton Deansgate”
Reviewed 7 November 2013

during this visit we experienced significant problems with extremely strong sewage smells in the rooms particularly on floor 22 it was though there was no managament to sort this out this detracted from what is normally an excellent hotel

  • Stayed November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Enoch_James
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 8 November 2013
Dear Guest

Thank you for taking the time to complete this review following your stay at Hilton Manchester Deansgate.

I am sorry that you found your 22nd floor guest rooms to have an odour present during your stay.

Our Head Housekeeper has been given visibility of your comments. I can confirm that our Housekeeping team has sophisticated equipment that eliminates odours and I apologise for this shortfall. I can assure you that we would have been happy to offer you an alternative room to ensure your comfort.

I can confirm that we have a Duty Manager in the hotel 24 hours a day, 7 days a week who are always more than happy to assist our guests.

I hope that we have the opportunity to welcome you back to the hotel in the future, as you are aware from previous stays this is certainly not the norm for us.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Manchester, United Kingdom
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 November 2013

We attended a 21st party in the Hilton on Saturday night and decided to stay rather than trek back home. It was wonderful!

From check in to check out the service was perfect. Staff couldn't do enough to help and all processes were faultless.

We didn't eat an evening meal but were very well fed at the party - mini versions of bangers and mash, chicken pies, steak pies...on a stormy evening it was spot on.

Thanks to everyone at The Hilton for helping to make a wonderful occasion so memorable!

Room Tip: Make a booking for Cloud 23 before you arrive - the views are worth the crazy expensive prices charg...
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  • Stayed November 2013, travelled with friends
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Helpful?
Thank bellaeddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 8 November 2013
Dear Guest

It was a pleasure to have you with us recently when you were attending a
21st birthday party.

I am delighted that we were able to offer you a warm and efficient welcome. I can assure you that reception team have been made aware of your kind words.

I am pleased that you found our event facilities to be well organised and that you enjoyed the food served to you during the celebrations.

The team are always happy to offer a friendly and efficient service and we hope that we are able to welcome you back to the hotel in the near future.


Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 November 2013

My girlfriend and I stayed here for 1 night in a standard double/queen room. We got a very reasonable rate because we were attending a function being held in the hotel.

Firstly the good:

1. Good service from hotel staff
2. Lovely floor to ceiling windows in the room
3. Nice powerful shower with plenty of hot water
4. Room was tastefully decorated

The not so good:

1. The mattress was of a poor quality. Was surprised at how lumpy and uncomfortable it was.
2. We felt that the hotel was trying to extract money out of us at every opportunity i.e charging for wifi (a lot!) and charging £3.95 for a bottle of water which was in the room. I feel those should both be free for what the hotel charges.
3. We were initially charged for mini bar items we didn't use although reception took these off the bill when queried.
4. There was no bath robes

We didn't have breakfast so can't comment on that.

Overall it was fine but we weren't wowed. If the mattress had been better it would have made a big difference. As it was I would have been a little disappointed had we spent the full internet price.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Stingray76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 6 November 2013
Dear Guest

Thank you for taking the time to share your detailed back following your stay with us.

It is great to know that you received good service whilst in the hotel and that you enjoyed the views from the floor to ceiling windows that all of our guest rooms have to offer.

I am sorry that you found our beds to be uncomfortable. We have recently purchased new mattress for all of our beds and have received compliments following this update. I appreciate that the comfort of a bed is a personal choice.

I note your comment regarding there being no slippers or robes in your room. The current Hilton Standard for our level of hotel does not insist that we provide such items as standard practise in our standard room. Our Housekeeping team would have been more than happy to offer these to you should they have received a request.

Hilton Worldwide is delighted to be able to offer our guests full WIFI access in all areas of the hotel including guest bedrooms. Something you can now enjoy in all Hilton Hotels. Hilton hotels are transparent with regards to all of their charges and we are unable to alter this at hotel level; however I can assure you that we are competitively priced with other hotels in the city.

I have also taken on board your comments regarding the charges applied for water supplied in guest rooms. The rates charged are a Hilton Brand Standard and every UK based property charge the same rates. The water supplied in our guest rooms is there as a benefit should our guest wish to consume it. We would of course have been more than happy to offer alternatives via our Room Service department should you have so wished.

I am sorry that you were charged for items not consumed during your visit. I am confident that this was down to human error and I do hope that you accept our apologies. I am pleased that this charge was removed prior to your departure.

I do hope that despite your feedback that you are able to stay with us again in the future.

Best wishes
John McLaughlin
General Manager
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Norwich, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2013

..to Manchester City wasn't a great start but our stay at the Hilton Deansgate went a long way towards softening the blow. Mehmet was very helpful in giving directions to the Ethiad Stadium (I wish he'd got that wrong!) and the service throughout was excellent. The executive club drinks and canapés got the evening off to a good start and our room on the 17th floor provided great views across the city. We'll be back but not for the football!

  • Stayed November 2013, travelled as a couple
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Helpful?
2 Thank DogTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 6 November 2013
Dear Guest

Thank you for staying with us. I am pleased that we formed a convenient base for your visit to the Ethiad Stadium.

I am pleased that you were able to enjoy the hospitality in the Executive lounge and that you were able to enjoyed the wonderful views from the comfort of your 17th floor guest room.

The team at Hilton Manchester Deansgate are delighted to be able to offer you a warm welcome and efficient service and Mehmet has been made aware of your kind words.

We certainly look forward to your return visit in the future.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 November 2013

I stayed here on 31 October 2013. I have stayed here on several occasions for business but felt compelled to write a review after this visit in particular. The hotel is excellent. The rooms are spotless and the Crabtree and Evelyn products are a very nice touch in the bathroom! However it is the restaurant that will linger long in my memory! On Halloween evening 2 courses plus a cocktail were on offer before 7.00pm for twenty pounds. The menu is delicious and I was guided through it by the very charming Kasia. For customer care and attention she was first class. The salmon fish cakes for starter were delicious. The main course of tuna nicoise was amazing and redeemed my love of fresh tuna lost by a previous bad experience. The standard of food was exceptional and attention to detail was second to none. I am not normally a dessert lover but felt compelled to try the snickers brûlée I had read about in other tripadviser reports. All I can say is treat yourself to this because you will not be disappointed! In summary I would state that it is a long time from I have eaten such a delicious meal were one course was as exceptional as the next. The menu is exceptional value for money at all times but particularly before 7.00pm and the standard of food is higher than many more expensive restaurants I have tried in Manchester.

  • Stayed October 2013, travelled on business
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Helpful?
1 Thank Joanne186470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 6 November 2013
Dear Guest

We are delighted that you returned to stay with us on 31st October 2013.

I am pleased that your guest rooms was to your liking and that your room offered you all the amenities to make your stay a comfortable one.

I am thrilled that you enjoyed your dining experience in Podium Restaurant. We are very fortunate to have a great team of Chef’s lead by Executive Head Chef, David Gale, who create wonderful dishes for our guests to enjoy. Your kind words have been shared with the kitchen brigade and indeed Kasia who had the pleasure of looking after you during your time in Podium Restaurant.

We hope that we are able to continue to welcome you back to the hotel when you stay in Manchester.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 November 2013

Just returned from two nights at the Hilton, Deansgate, Manchester. Speedy check in with friendly, efficient staff. Large bedroom but whilst the subdued lighting was attractive, it was hopeless for applying make-up! The shaving mirror in the bathroom was placed in a position where in order to apply my mascara, I had squash my face against the wall!! My room also felt cold although I adjusted the thermostat. I called down for assistance and was told it was working ok and was I ill to be finding it so cold!!!!!!!!!!!!! I ended up wearing a jumper over my nightdress! Room service offered a great choice of menu and was reasonably quick being delivered. One point over room service breakfast, before the server leaves, check that they have left you sufficient cutlery........... it's very hard eating Shredded Wheat with a teaspoon! Why do all hotels charge extortionate amounts for the mini bars? Apart from these little niggles, it was one of the best hotels I have stayed at in Manchester and I would probably stay their again. One tip, if you want to visit the spectacular Bar on the 23rd floor, make sure you book in advance. It is well worth it.

Room Tip: Higher floors would seem to be quieter.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Gail002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 6 November 2013
Dear Guest

I am pleased that you choose to stay with us during your time in Manchester and I am pleased that you experienced a warm and efficient welcome to the hotel.

I am sorry that you found you room to be too cold. Unfortunately with a room number I am unable to follow up on your feedback. However, please accept my apologies that your room was not at a comfortable temperature for you.

I have taken on board all of your comments regarding the design of our guest bedrooms. I can only apologise that the design features that our guest rooms have to offer are not to your liking. I appreciate that this is your personal choice and I am thankful that this will not deter you from returning to stay with us.

Thank you for highlighting that you find us to be one of the best hotels in Manchester that you have stayed in and my team and I hope that we are able to welcome you back in the not too distant future.

Best wishes
John McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 November 2013

I recently stayed here with my daughter for a two night break, the hotel is elegant and set to a high standard, on arrival we were welcomed by manager Damien who was friendly and helpful. The room had a fantastic view and at night the fireworks/Halloween celebrations put on quite a show for us, the bathroom was spotless and bed was very comfortable. The breakfasts and one evening meal we had in the restaurant were fantastic. The hotel is well located near a train station for hassle free access around manchester. I have already recommended this hotel to my friends and I will definitely be back, thank you Hilton deansgate for an enjoyable stay.

  • Stayed October 2013, travelled with family
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Helpful?
2 Thank AndyEmbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Hilton Manchester Deansgate, responded to this review, 6 November 2013
Dear Guest

Thank you for staying with us, I am pleased that we formed a convenient base for your visit to Manchester, we are very fortunate to be located near to all that Manchester has to offer including transport links.

I am pleased that we were able to offer you a warm and efficient welcome on your arrival to the hotel. I can assure you that our entire Front Office team have been made aware of your kind words especially Damien.

I am also really pleased that you enjoyed your guest rooms which allowed you to enjoy the wonderful views of Manchester and beyond from the floor to ceiling window that all of our guests rooms offer.

I am thrilled that you enjoyed your dining experience in Podium Restaurant at breakfast and in the evening. We are very fortunate to have a great team of Chef’s lead by Executive Head Chef, David Gale, who create wonderful dishes for our guests to enjoy. Your kind words have been shared with the kitchen brigade.

We hope that we are able to continue to welcome you back to the hotel when you stay in Manchester.

Best wishes
John McLaughlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Manchester Deansgate

Property: Hilton Manchester Deansgate
Address: 303 Deansgate, Manchester M3 4LQ, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Manchester
#23 Luxury Hotel in Manchester
#33 Family Hotel in Manchester
#36 Romantic Hotel in Manchester
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Manchester Deansgate 4*
Number of rooms: 279
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Also Known As:
Hilton Manchester Deansgate Hotel Manchester
Manchester Hilton
Hilton Deansgate

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