Stayed here for my sisters 50th in January 2014. Bought the room through an agent and so check in proved difficult and far too long. We eventually went to our room and on opening the door there was an horrific smell, we thought someone had just used the toilet. As the earliest you can check in is 3 and we were delayed at check in, we didn't have time to go back down and change rooms as we had a make-up artist coming at 4. The room itself was very shoddy. The furniture was, to say the least, tired and the general feel of the room was dirty and low quality. Although we had bought the room through a 3rd party we did not get a special rate or any cheaper. There is nothing complimentary, no free wifi, toiletries are sparse and poor quality and there was one toilet roll that was more than half used. When we returned after our evening out and eventually went to sleep, we were woken throughout the night with people coming in and running up and down the corridor shouting from 3 - 4 am. On a positive note the breakfast was good, but in reality we could have stayed at a Premiere in for a 3rd of the cost and gone out for a top quality breakfast and still had £60 left in our pocket. We were going to the cloud for cocktails before going out to dinner, I was told at reception when we checked in that I had to join the queue with the outside guests, I explained that I had actually booked for my friends and myself to go up several weeks ago and was told I would get priority, not because I had a room in the hotel but because I had pre-booked. When we came down to reception a group of our friends were stood in the queue, they had been told they had to do this. I then asked the lady on the lift if we had to queue as we had pre-booked and gave her our names. She said we didnt and immediately guided us into the lift. This was a real nightmare because I was arranging a surprise party for my sister and the other guests should have been in the Cloud bar when we arrived but the surprise was ruined as we ended up meeting everyone in reception! Isn't this supposed to be a 4 star hotel? This place needs an overhaul, cleaning, decorating and maintenance. I will never stay here again.
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- Also Known As:
- Hilton Manchester Deansgate Hotel Manchester
- Manchester Hilton
- Hilton Deansgate