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All reviews the executive lounge cloud bar podium restaurant floor to ceiling windows cocktail bar afternoon tea high floor birthday treat standard room modern hotel city centre saturday night full english following morning stayed for one night clouds cloud23
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Reviewed 1 week ago via mobile

Stayed for 1 night in an executive room to see a show. Room on 22 nd floor, looking dated and in need of refurb, carpet and furniture have seen better days, we booked the room on a high floor for the views unfortunately the windows looked like they haven’t been cleaned on the outside in a while so the view was a disappointment.
On the plus side, the staff are amazing and a credit to the hotel, check in was quick and friendly the concierge at breakfast was helpful but a special acknowledgement goes to Adrien and His team in the executive lounge, nothing was too much trouble, he met everyone with a smile and friendly chat and was very attentive to all the people in the lounge.
The lounge and service received was what made our stay.

Date of stay: March 2019
Trip type: Travelled with family
Thank billbeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AReckert, General Manager at Hilton Manchester Deansgate, responded to this reviewResponded 3 days ago

Dear billpeps,

Thank you for staying in one of our executive rooms and for sharing your review.

It is great to hear that our staff offered you an excellent service and that we were able to offer you a quick check in. Thanks for your feedback. Adrian has been given visibility of your kind words. I am very pleased to read that you enjoyed your stay in our executive lounge.

I greatly appreciate your feedback relating to the guest room allocated to you on arrival. We do have an ongoing preventative maintenance programme in place which covers all of our guest rooms. Your valued feedback has allowed me to address this, thank you. Availability permitting we would have been more than happy to offer you an alternative room to ensure your satisfaction.

I note your comments regarding the window cleaning and we are aware that a number of the windows require cleaning. The contractors need near perfect weather conditions to carry out these works. Window cleaning takes place on an ongoing basis.

Once again thank you for sharing your feedback with us and we hope we will be able to welcome you again soon.

Best Wishes,
Adam Reckert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Attended 2 day 1 night Conference.
Staff were wonderful, helpful and friendly. Special shout out to lovely concierge man! So kind, smiley and knowledgeable.
Strange sensation during night with very high winds outside (Storm Gareth!!) causing feeling of swaying and noise of creaking!!! At breakfast many people were discussing this too!!!
Breakfast was fabulous. Great choice of food.
Conference room was spacious, well lit and comfortable .
Really pleasant experience although not much sleep!!
Thank you

Date of stay: March 2019
Trip type: Travelled on business
Thank Beverley E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AReckert, General Manager at Hilton Manchester Deansgate, responded to this reviewResponded 4 days ago

Dear Beverley E,

Thank you for staying with us and for sharing your kind feedback.

I am very pleased to read that you enjoyed your stay with us even though you didn't get much sleep.
I empathise completely with your point regarding the poor night’s sleep you had due to noise disturbance from the building in high winds. This is part of the design of the hotel and frustratingly out of our control. This occurs very rarely when wind speed reaches certain level and I can only apologise for this disturbance.


It's great to hear that you found our staff to be helpful and friendly. Our font office team members have been given visibility of your great feedback.

Thanks for highlighting that you enjoyed your breakfast experience in our restaurant.

Once again thank you for staying with us and for sharing your feedback.

Best Wishes,
Adam Reckert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Had a great stay at the Hilton check in and check out were very professional room was clean and comfy however my only gripe was that while waiting for wife to get ready I decided to watch a bit of TV and to watch a film was £8 now considering we paid a small fortune for the room TV for example should be a perk for the visitors but overall I was very impressed with the service in general

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AReckert, General Manager at Hilton Manchester Deansgate, responded to this reviewResponded 1 week ago

Dear Brian G,

Thank you for staying with us and for sharing your feedback.

It's great to hear that you had a great stay with us and that we were able to offer you a smooth check in/out process. However, I am disappointed to read your comment regarding the television channels we offer in our guest rooms. We are pleased to be able to offer over 20 channels including all Free View channels plus Sky Sport News, Sky Sport 1, Sky Sport 2 etc. I am sorry that our offering was not to your liking.

Once again thank you for staying with us and for sharing your feedback with us. I hope we will be able to welcome you again soon.

Best Wishes,
Adam Reckert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Went into the Hilton ,before a show in the palace , greeted by a very pleasant person at the front of the restaurant,taken to a table straight away , ordered fish and chips , fantastic dish for both of us ,Jean had a glass of prescco ,I had a pint ,staff very attentive and polite , can’t fault the place ,very laid back , went into the bar after had another drink , great prices ,love the place .

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Service
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AReckert, General Manager at Hilton Manchester Deansgate, responded to this reviewResponded 1 week ago

Dear Michael B,

Thank you for visiting our Podium restaurant and for providing your kind feedback.

I am thrilled to hear that you enjoyed your dining experience in our restaurant and that you encountered good service by our staff.

Thank you very much for highlighting that our staff was very attentive and polite.

Once again thank you for sharing your feedback. We hope we will be able to welcome you back in the near future.

Best Wishes,
Adam Reckert
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Stayed for a works conference. Lovely clean hotel. Good food. In walking distance of the train station. Lots of places around to eat. Stay very friendly and very keen to help with queries. Even though I’m afraid of heights and being on the 15th floor and visiting cloud 23 bar I enjoyed my stay. Would definitely stop again if visiting Manchester.

Date of stay: March 2019
Trip type: Travelled on business
Thank Q7506AZclaireh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AReckert, General Manager at Hilton Manchester Deansgate, responded to this reviewResponded 1 week ago

Dear Q7506AZclaireh,

Thank you for staying with us and for sharing your feedback.

It is great to hear that even though you are afraid of heights you enjoyed your stay with us and visited our Cloud23 Bar.

Thanks for highlighting that you found the staff to be very friendly and helpful.

Once again thank you for staying with us and sharing your feedback. We hope we will be able to welcome you again in the near future.

Best Wishes,
Adam Reckert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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