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“Nice hotel in good location”

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Mercure Manchester Piccadilly Hotel
Ranked #64 of 117 Hotels in Manchester
County Laois, Ireland
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice hotel in good location”
Reviewed 1 February 2014

We have stayed here a couple of times now, generally the staff are nice and helpful, and the rooms are quite good. Bathrooms are large and showers are very nice. We have stayed here a couple of times when travelling to Manchester as it is right on Piccadilly gardens and a short walk to Chinatown also!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_McLoughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 4 February 2014
Dear Guest

Thank you for sharing your experience of our Hotel following your recent stays with us. Our central location is indeed extremely popular with our guests and I am glad that our location works well for you.

I do hope that we have the pleasure of welcoming you back to the hotel when you are next visiting Manchester.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,851 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (586)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Cornwall
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2014

Arrived quite late. Receptionist really welcoming and efficient, thank you.Given a high room so traffic noise minimal
Room fine if a tad outdated. Bathroom good with loads of hot water. Maid service brill too.
Walls paper thin. Kept awake all night by energetic and vocal couple in next room. Staff aware of this next morning so guess its a regular occurrence (shame I wasn't warned beforehand).
Being a single female traveller, I prefer not to have to eat in the restaurant and expect hotels of this standard to provide a good variety of food in their room service (most do these days). Sadly this isn't the case unless you want chips, bread, pizza or pasta. If you're watching your weight you have to go to the restaurant to enjoy the salads on offer. Rather than do this, I bought M&S salads from around the corner each evening meaning a loss of revenue for hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieJessup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 4 February 2014
Dear Guest

Thank you for posting your constructive review following your stay with us; your feedback has been duly noted. On a future visit to the City, I do hope that you will afford us the opportunity to welcome you back and allow us to provide you with an overall positive experience.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 January 2014

Stayed at this hotel during my trip to Old Trafford and the location is perfect. The only downside that the rooms are slightly tired, half of my channels on the TV didnt work and neither did the towel rail in the bathroom (seems like it was broken for a wile) heating was working but even setting the temperature to 30C would only give you 23. If you open the window you will get a breeze of mouldy dampness from between the windows which clearly haven't been looked after. The beds are comfy and the rooms are clean but overall the hotel could do with a facelift. Would stay again as the value was good.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PlainCool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 31 January 2014
Dear Guest

Thank you for posting your review following your visit . Your feedback has been duly noted and will be acted upon; my apologies for the issues you encountered on this occasion. Indeed our central location is extremely popular with our guests, due to the ease of getting out and about to explore and visit all the attractions that Manchester has to offer. I do hope on a future visit to the City, we will have the pleasure of welcoming you back again.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
1 review
Reviewed 28 January 2014

Great location, between Picadilly station and the Arndale. Close to the top end of Deansgate.

The restaurant was superb with great views. The hotel was Clean and the rooms are modern. Got to say though, the best thing is the staff. They were all so friendly. Definitely recommend.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Macpacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 29 January 2014
Dear Guest

Many thanks for taking the time to post your review following your stay with us. I was delighted to hear that you enjoyed your time with us and in particular to hear that the team shone out, was indeed pleasing to hear and will be shared with them all. Thank you too for your recommendation and we hope that we will have the pleasure of welcoming you back again too very soon.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, England, United Kingdom
Level Contributor
3 reviews
Reviewed 28 January 2014

The 'twin room' was two large singles still pushed together and I would describe as a double. The room was so small my sister and I had to lift our cases over the end of the bed to put them in the only floor space available. There was mould on the inside of the outer window. The TV channels were like something out of the 80's. There was no fan in the ensuite so everything misted up. The safe wasn't big enough to store a laptop. The layout of the hotel is bizarre and meant constant use of lifts which seemed to be always full.
However, the staff were helpful, friendly and courteous. And the breakfast room in the third floor bar was a delight. The food and service in there was very good. I would not stay again nor would I recommend it.

Room Tip: Ask to see the room before you accept it.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 29 January 2014
Dear Guest

I was sorry to read that we did not meet your expectations to the full. It would appear that you were allocated one of our zip and link bedrooms, which in turn means that we can utilise these rooms as either a twin or double based on room type requirements in line with business needs. We do have varying room types at the Hotel and for guests who may wish for a more spacious feel, our prvilege and superior rooms are extremely popular. Our TV channel offering comprises of the full free-view selection which is complimentary, with movies on demand (payable). All our hotel bedrooms are equipped with laptop safes and to the best of my knowledge, this is the first time we have received a comment that a laptop could not fit inside.

On a positive note, I was pleased to hear your kind comments regarding the team and of your breakfast experience.

Although I can see at this moment in time you have no wish to return, I do hope sometime in the future you may have a change of heart and that we may have the opportunity to welcome you back and restore confidence in us.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Manchester hotels

Seattle, Washington
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 January 2014

I absolutely loved my stay at this Hotel and will definitely recommend and book again the next time I am in Manchester. Such a great location right in the center of the city and within a 5-15 minute walk of all major monuments and tourist attractions as well as shops and restaurants. Staff we're very friendly and efficient upon my check in and check out.

Upon booking, I had mentioned wanting an upper level room preferably with a view and was placed on the 14th floor! The room itself was huge in comparison to some of the other hotels I've stayed in. Loved the fact that housekeeping went above and beyond with the daily upkeep. The bed was comfy, had no issues getting a good nights rest! Bathroom was massive and I loved that among my toiletries was tissues! Definitely came in handy!

I had no issues with noises from my neighbors and I was right across the hall from the lifts, and have no noise complaints about that either. The only problems I had were that the window had like a double exterior window that was a bit dingy and dirty and I think the trapped moisture in between the two was making the room smell a little funny. I just purchased some air freshening spray from one of the nearby shops and after spraying the room down I didn't have a problem for the rest of the weekend. The other issue I had was the bathroom and the water from the shower smelt very strongly of chlorine, it didn't bother me much but I understand that this could be an issue for other guests.

Room Tip: Ask for an upper level room, lovely view of the city and Piccadilly Gardens!
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xoxomisstoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 27 January 2014
Dear Guest

Many thanks for taking the time to post your most constructive review following your weekend stay with us. I was delighted to hear that you enjoyed your time with us and hope that it won't be too long before we have the pleasure of welcoming you back again.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cockermouth, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 January 2014

Attended the Mercure for a 2 week course from work. As the course was being held just around the corner the hotel location was perfect. My stay revolved around two spells of Sunday evening to Thursday evening.

From check in to check out the service was very good, all staff were very friendly & helpful but special mention to the bar/restaurant staff whom I saw regularly & they couldn't do enough to help myself & colleagues. Special mention to Paul, Lucasz & Mark, thanks for your friendly service & well done lads, but don't mention the football situation to Paul ! Breakfast was the standard buffet service & evening meals (which you can eat in restaurant or the bar area) were superb & good value for money.

Rooms were made up and cleaned daily in impeccable standard but the rooms were rather small but having only needing to sleep & shower there it wasn't an issue.

The only down side would be the noise from outside the hotel (in Piccadilly Square) during the evening as rooms don't appear sound proof. The trams are chugging away very early but it did help as some form of alarm clock. Oh and you can hear the lifts clunking away if your room is situated close to the lift doors.

Would definitely stay here again if I needed to be in the Piccadilly area.

Room Tip: Try to request a room away from the lifts as you can hear the lifts chugging away.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andy_irwin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David D, General Manager at Mercure Manchester Piccadilly Hotel, responded to this review, 27 January 2014
Dear Guest

Many thanks indeed for taking the time to post your review following your stay with us whilst attending a two week course with work; it really is appreciated. Your kind comments will be shared with the whole team, with special mention to Paul, Lucasz and Mark, who I know will be equally as delighted as I was to read them.

We look forward to having the pleasure of welcoming you back again very soon.

Kind regards
David Daly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Manchester Piccadilly Hotel

Property: Mercure Manchester Piccadilly Hotel
Address: Piccadilly Plaza Portland Street, Manchester M1 4PH, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Manchester
#40 Business Hotel in Manchester
#42 Romantic Hotel in Manchester
#49 Family Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Manchester Piccadilly Hotel 4*
Number of rooms: 280
Official Description (provided by the hotel):
WELCOME. The Mercure Manchester Piccadilly Hotel is situated right in the heart of the city centre, easily accessible from the M6 and the M60 motorways. Making it the perfect location to discover one of the livliest cities of the North. This vibrant city has a fantastic array of shops, theatres, clubs, bars and restaurants, guaranteed to meet all customers' needs. RELAX IN ONE OF OUR STYLISH ROOMS: Each of the 280 bedrooms has an en-suite bathroom, flat screen LCD TV featuring in room entertainment and high speed internet access, hairdryer, trouser press/iron, climate control as well as tea and coffee making facilities. Upgraded rooms are also available on request. The hotel offers a range of facilities for guests including accessible rooms. THE PLACE TO UNWIND: Enjoy a visit to ARTS Brasserie, serving modern food in stylish surroundings with a friendly atmosphere. Situated on the 3rd floor, overlooking Piccadilly Gardens, The Brasserie Restaurant is the perfect location to unwind at the end of the day. For a lighter meal choice, room service is available 24 hours a day. THE PLACE TO MEET: The Conference Centre comprises 10 flexible conference rooms all with complimentary wi-fi access, suitable for hosting discreet boardroom meetings or conferences up to 700 delegates. With the added benefit of natural daylight, soundproofing and climate control.Of course, its not just conferences that we're renowned for. Whether you're booking a wedding, gala dinner, private party or a company award ceremony, the International Suite is the perfect choice. Complete with its own private reception area, bar and stage. LOCAL ATTRACTIONS INCLUDE: Old Trafford - Manchester United's Stadium Manchester Central, The Palace and Opera House Theatres, Manchester City Etihad Stadium/Sportscity, Imperial War Museum, Trafford Shopping Centre, Manchester Art Gallery. By rail: Manchester Piccadilly Station 1/2 mile. By Air: Manchester Airport 10 miles. Parking: Chargeable parking. Limited spaces - subject to availability. Dry gym: Free use to residential guests. ... more   less 
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Also Known As:
Ramada Manchester
Manchester Ramada

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