The Mint hotel is excellently located if you are arriving in Manchester by train (to Piccadilly) and the reception is impressive. Check-in was efficient and friendly, and we were able to check in a couple of hours early. The room was spacious, but did have a faint smell of cigarette smoke. We were asked if we wanted smoking or non-smoking and obviously picked non, but I didn't realise smoking was an option these days.
Downsides to the room were the lack of fresh milk, despite there being a spacious fridge and the instant coffee. I don't understand why a 4* hotel can't stretch to fresh milk and ground coffee.
The cost of the minibar items was extortionate and although I know this is standard in most hotels it is frustrating because surely they would sell a lot more if it was cheaper. I resent it being such a blatant rip off. The MAC tv/computer was a good feature, and reception were very helpful about printing off something for me when I couldn't do it myself. However, it felt like they had spent all the money on these fancy machines, and not bothered too much with anything else. The bathroom was pretty clean but we did spot a long hair that did not belong to either of us on the floor.
Despite the above, we may have considered staying here again if it hadn't been for our experience at breakfast the next morning. Breakfast, included in our room price, was served between 7 and 11. We turned up at around 10.10 and were advised that it was a half an hour wait. Luckily we had time to wait, but we would have been scuppered had we a train to catch. I have never ever had to wait to be seated in a hotel for breakfast. The staff were clearly very busy and stressed, and managed just to stay on the right side of civil but they were not nearly apologetic enough in my opinion. As more people turned up, and they ran out of waiting area, you could tell they were getting very harassed. We were finally seated, but overheard other guests being told it was an hour's wait! Totally unacceptable in my view. The breakfast was nice, but the toast we ordered was delivered to the wrong table and we never got it back. They were clearly so overworked there was no attention to detail. They spilt my husband's coffee, they spilt brown sauce on to the table. Slapdash.
So unfortunately, based on that I couldn't risk staying at Mint again.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more less
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- Also Known As:
- Doubletree By Hilton Manchester Piccadilly Hotel Manchester
- City Hotel Manchester
- Manchester City Hotel
- City Inn Manchester