We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
DoubleTree by Hilton Manchester Piccadilly
Ranked #19 of 121 Hotels in Manchester
Certificate of Excellence
Reviewed 2 August 2012

Having stayed here a few times in the past, i knew what to expect. But on checking in, wish was very quick and the receptionist was very polite, i was very disappointed in the room, which was suppose to be an executive room. Kim and Aggie would have had a field day with the dust that was on the skirting and wardrobe. The bedding was very basic, and the decor would havent gone a mis in a hospital. White walls, nothing else. In the bathroom, there was no shower gel and the hand gel was empty. I complained at reception about the dust etc. The receptionist was very apologetic, and said she would sort it. On returning, 2 hours later, the only thing that was done in the room was the pillows had been plumped up, no cleaning at all. Very disappointing. 4 stars?? not sure how they managed that. Beds were average but only one pillow each, and these were very flat. The breakfast was nice, although the toaster either burnt it or you had to put it through 4 times to get any colour. I would definitely be looking at other hotels in future. and for the price, i could have stayed in the local ibis, which is exactly what the room looked like.

  • Stayed: July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank acciomen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (4,327)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,038 - 3,044 of 4,327 reviews

Reviewed 2 August 2012

This was my first stay in a Doubletree, and I would definitely choose them again. Modern, stylish hotel, with lovely spacious glass-fronted reception area, the choice of a couple of bars, and a decent restaurant. I can only comment on the executive rooms - I found the room to be clean, modern and well-equipped. It was average size for a city centre hotel, i.e. not huge, but no complaints from me staying on my own.

I had a fruit platter to welcome me to my room, plus a free mini-bar with half bottle of wine, couple of beers, cokes, OJ, chocolate and crisps, so along with the delicious cookie on check-in, I had no complaints on the refreshment front!

Parking is in a private underground car-park in a building next to the hotel. Ask for the concierge to validate your ticket when leaving the hotel and you get a discount on the parking fee.

Staff were all very friendly and helpful, so overall I would choose this hotel and this chain again and recommend to others.

Room Tip: Ask for a room on a higher floor and on the side away from the main street otherwise it can be noisy...
See more room tips
  • Stayed: August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Business_girrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 4 August 2012

Dear Guest,

It is inspiring to read such great comments and learn that the team were so helpful and friendly. We pride ourselves on our excellent Guest service and as such are on hand literally 24 hours a day to assist with Guest feedback and enquiries.

We very much look forward to welcoming you back again soon.

Best wishes,

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2012

We stayed here for one night as we were visiting Manchester for a concert and had stayed in the hotel a few years ago when it was the City Inn.
Service was fine, check in was quick and easy, and we got two cookies on arrival which was a nice touch.
Our room was spacious and modern, the bed comfortable and the bathroom well stocked with towels and shower products. The shower was great and the sink area offered plenty of space to get ready.
Our room faced on to the main street at the exit of Piccadilly Station but we didnt experience any noise, the only drawback was a full length window facing on to the street meant we had no privacy and the heavy curtains had to remain fully closed while we got ready on the Saturday afternoon and Sunday morning which was slightly annoying, and there was no "big light" in the bedrrom, so with the small lamps it felt a bit like dressing in the dark!
Apart from that minor issue, I have no complaints at all.
Breakfast was fine with a good choice of hot and cold breakfast, cereals, and pastries. When it was the City Inn the breakfast was outstanding, so it wasn't quite as good but was still enjoyable and would book again with breakfast included if we returned.
Overall, a nice hotel in a great location, comfortable and modern with great facilities and friendly staff.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank misstee83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 4 August 2012

Thank you for your great review.

I do hope we have the opportunity to welcome you back again soon...it is fantastic to learn you enjoyed the hotel as a returning Guest.

Best wishes,

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2012

The hotel is so close to Piccaddilly station it makes transfer very easy. As an over night stop it is more than adequate. Our room on the fourth floor was clean and well presented. We rang room service for extra tea bags and milk and got them within 10 minutes. Bathroom was very clean with usual toiletries provided and big comfy towels. Breakfast was hot or cold . Basically select what you want from the buffet provided. All hot food was hot as expected. Excellent for city centre and rail station. We were not disturbed at night despite the location and we heard no noise within the hotel. Check in was pleasant and staff were always ready with a smile.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank juneandmick12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 4 August 2012

Thank you for such a fantastic review.

It is pleasing to read and share with the team such great feedback. We all genuinely do hope we have the opportunity to welcome you back again soon.

Kind regards,

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2012

I stayed at this hotel as I was attending my friend's wedding, I had never stayed in a Double Tree Hotel before and I wasn't disappointed. The location of this hotel is great, the staff were friendly and helpful and the rooms were modern, spacious and very clean. The staff at the hotel couldn't do enough for you and the wedding that I went to at this hotel was also a very enjoyable experience. I wouldn't hesitate to stay in this hotel again.

  • Stayed: August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JM18_24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 4 August 2012

Thank you for your fantastic review!

I am very pleased to read you had an enjoyable experience and the team delivered during the event your attended.

We look forward to welcoming you back again soon!

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2012

Stayed at this hotel over a weekend. We liked the location - train station, metro link, city center, canal street, etc. were within reach. The staff were quite attentive and polite. Breakfast rather typical but decent with some choice. The room was pleasant but a little tired (a few spots on the carpet) and shower needed to be fixed. Moreover, it can be noisy both from the outside owing to the traffic and the hall. In generall we liked this place and would stay there again.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Radek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 4 August 2012

Dear Radzinx,

Thank you for taking the time to share your feedback with Tripadvisor.

I am glad you enjoyed the hotel and the location was suitable for your needs. I am sincerely sorry for the noise issue you experienced. I trust this will not deter you from choosing the hotel again in the future.

We look forward to welcoming you back.

Kind regards,

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2012

Could not fault the hotel. Great service received throughtout. High quiality of rooms, could not hear any noise from other bedrooms. The selection at breakfast was excellent. Staff were always helpful and considerate. Great location next to PIcadilly train station and for tram links. Easy walk into the city centre.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackAppleton, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 31 July 2012

Thank you for your fantastic review.

We all hope we have the opportunity to welcome you back again for another stay very soon.

Best wishes,

Jack

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Manchester hotels
0.6 mi away
Radisson Blu Edwardian Manchester
0.5 mi away
The Midland
The Midland
#12 of 121 in Manchester
5,299 reviews
0.7 mi away
INNSIDE Manchester
INNSIDE Manchester
#4 of 121 in Manchester
1,874 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Crowne Plaza Manchester City Centre
0.7 mi away
Hilton Manchester Deansgate
Hilton Manchester Deansgate
#47 of 121 in Manchester
4,637 reviews
0.1 mi away
Malmaison Manchester
Malmaison Manchester
#39 of 121 in Manchester
2,646 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Manchester Piccadilly? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#14 Luxury Hotel in Manchester
Price Range: £77 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, getaroom.com, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your DoubleTree by Hilton Manchester Piccadilly reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing