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DoubleTree by Hilton Manchester Piccadilly
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Reviews (4,372)
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2,252
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2,252
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453
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49
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All reviewsdouble treewarm cookiescity cafetrain stationon arrivalfree wificanal streetmanchester piccadillyexcellent hotelmodern hotelmini barbusiness triphotel barbreakfast was excellentcentral locationsaturday nightchecking in
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2,405 - 2,410 of 4,372 reviews
Reviewed 27 December 2013

The hotel was great for us, being in easy 10 min walking distance for the Palace theatre and main shopping area, plus only a couple of minutes away from the restaurant we had booked.

The queen room we had was fairly basic and ok, but would have preferred a bath instead of just a shower. Had a very good meal in the restaurant and enjoyed drinks and lunch in the main bar area.

overall we enjoyed our stay.

  • Stayed: December 2013, travelled as a couple
    • Value
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Thank Nigel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 30 December 2013

Dear Nigel J

Thank you for your recent comment on Tripadvisor. We appreciate you taking the time out to express how your stay was with us.

I hope next time you visit us we will beable to exceed your expectations even further.

Have a Happy New Year

Regards

Curtis May

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

Appalling service, cold food on room service and no attention to detail - stay somewhere else is my recommendation! The hotel failed to deal with the complaints and failed to respond when asked post trip.

  • Stayed: December 2013, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
2  Thank Marc M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

First trip to Manchester and SUPER happy with this hotel. Literally right outside the train station and tons of pubs, shops, food. Quick check-in. Staff had the room I wanted waiting for me and a warm cookie on arrival. If you upgrade to the concierge level you get lots of perks including free mini-bar with water/pops/chips/beer/choc/etc. Breakfast was great both days. Bar staff top notch too. (We got back too late for dinner 1 night and they helped us call out for pizza and provided all the silverware, napkins, etc before I could even ask for it.) Really impressed with this hotel because of the staff. WILL RETURN. Highly recommend.

Room Tip: upgrade to the concierge level. higher floor and then minibar and wifi is included. :)
  • Stayed: December 2013, travelled as a couple
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Thank caseyjDESIGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 27 December 2013

Dear CaseyjDESIGN

Thank you for you kind review on TripAdvisor.

Its always a pleasure to hear guests great experiences with us. Im really happy that the Hotel contributed towards a great overall first time trip to the City of Manchester.

Hopefully next time you visit you'll have an even greater time.

We'll look forward to welcoming you back to the Hotel and hopefully I will get to meet you in person.

Have a Happy New Year

Curtis May

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2013

Would recommend this hotel for business trips - warm cookie on arrival !!!

car parking available on request in the basement and literally the other side of the road from Piccadilly station

staff very friendly and helpful and the breakfast was also good

rooms modern and quiet and very comfortable - reasonable views out over the city from the higher floors - would stay again without question

  • Stayed: December 2013, travelled on business
    • Value
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Thank martinfjlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 24 December 2013

Dear Martinfjlewis ,

Thank you for taking the time to share such a great review onTripadvisor.

Im extremely happy you found our facillities beneficial for a comfortable stay with us. We do try our best to meet customers expectations and you are a reflection of that.

We will look forward to seeing you again at the Double Tree By Hilton Manchester
.
Have a Merry Christmas and a Happy New Year

Kind regards,

Curtis May

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

Stay here often and I am always impressed with cleanliness, peace and quiet of rooms and excellent location. Excellent business Hotel for Manchester. Less so for pleasure as no Spa/pool etc. Staff friendly. Will stay again.

  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Scottydoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CurtisMay, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 23 December 2013

Dear Magnus G ,

Thank you for taking the time to share such a positive review onTripadvisor.

We really appreciate that you enjoyed your stay with us and we look forward to having the opportunity to welcome you back again very soon.

We will make sure you review is shared amongst the team at Double Tree.

Have a Merry Christmas and a Happy New Year

Kind regards,

Curtis May

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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