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“Amazing hotel and recommended - WILL be returning”

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DoubleTree by Hilton Manchester Piccadilly
Ranked #19 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 13 April 2014

Would recommend to anyone. Very close to Picadilly station, shopping and nightlife. Very very comfortable and well proportioned room. Loved the floor to ceiling window and the room facilities. Very comfortable bed. The staff were more than happy to attend to all our needs and can honestly say the best customer service from start to finish. Ate in the restaurant and had the lamb shank and it literally fell off the bone! Very reasonable price and was possibly the best lamb we have ever tasted. The quality of this hotel cannot be beaten in our eyes and would strongly suggest this hotel to anyone. P.S please please can we have the recipe and cooking style of that lamb???

  • Stayed: April 2014, travelled as a couple
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Thank trilbysj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 16 April 2014

Dear Trilbysj,

Thank you for your sharing your recent experience on TripAdvisor.

The team at DoubleTree by Hilton Manchester Piccadilly were thrilled to hear such a glowing review of the hotel, its staff and in particular your experience in our restaurant City Cafe. I have shared your comments with Head Chef and his team and they were pleased to hear you enjoyed the Lamb Shank from the new a la carte menu. It is one of their favourites too!

I will DM you the recipe for the lamb shank for you to cook at home!

We look forward to you both returning again in the near future.

Kind Regards,

Claire Armitage

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Reviews (4,148)
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2,056 - 2,062 of 4,148 reviews

Reviewed 10 April 2014

This is a very nice hotel with comfortable beds and attentive staff. I like the free wifi and iMacs in the rooms. Disappointed I could only drink water in room as the mini bar was empty and there was no kettle to make tea or coffee. The warm cookie on arrival is a nice touch but I'd have preferred a hot drink in my room.

Stayed: April 2014, travelled solo
Thank iand999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 13 April 2014

Dear iand999,

Thank you for your recent review on TripAdvisor.

We are pleased to hear that you had a pleasant stay with us and found the room amenities conveinent and comfortable for your short stay with us.

I would like to apologise for the issues regarding the hospitality tray. We have complimentary tea and coffee making facilities in all roomswhich are kept in the drawer to allow for more room on the working desk.

As a result of your feedback we have now decided to place all trays on the desk in the hope of avoiding such experiences in the future.

We hope to welcome you back in the near future to DoubleTree by Hilton Manchester Piccailly.

Kind Regards,

Claire Armitage

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Reviewed 10 April 2014

Fantastic hotel situated on the approach road to Manchester Piccadilly station. Very warm welcome from staff that can't do enough for you. You get a warm chocolate cookie as you check in which is a very unique touch. Room on high floor with great sky line view looking east over the city centre. Great big bed with full facilities in the room.
Well recommended.

Stayed: March 2014, travelled on business
Thank njd47559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 13 April 2014

Dear njd47559,

It is great to hear such positive comments regarding the hospitality you recieved during your stay and that you found the amenities in the room enjoyable/

We are pleased to hear you enjoyed the DoubleTree welcome cookie too!

We look forward to welcoming you back to DoublTree by Hilton Manchester Piccadilly.

Kind Regards,

Claire Armitage

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Reviewed 10 April 2014

Booked a one-night stay using Hilton Honors points. The hotel is very modern and clean; our room was perfectly decorated and came with modern features (iMac TV, etc.). Staff were very courteous and helpful. The location, right next to Piccadilly Station, is very convenient for shops/museums/restaurants in the Piccadilly/south Deansgate area. Overall, we were impressed and would certainly go back

  • Stayed: April 2014, travelled as a couple
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Thank ooroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 13 April 2014

Dear Ooroger,

Thank you for taking the time to share such a great review with Tripadvisor.

As a loyal HH member, we are pleased to hear that you had a great stay with us and found the hotel amenities comfortable and its location conveinent for local attractions and restaurants.

We look forward to welcoming you again on your next visit to Manchester.

Kind Regards,

Claire Armitage

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Reviewed 9 April 2014

I found the location of the hotel great, staff friendly check in was good,
We did end up with a room beside the lift but luckily didn't hear anything.
Great breakfast choice, although staff were busy and overwhelmed at times and one stage I saw the manager walk past guests waiting at the breakfast Podium while the waitress had her hands full with dishes, and he walked by a second time too and ignored guests waiting,
Try to get down to breakfast early because if you leave it to last minute it can get too busy.
However the only negative I will say is that i stayed here with a friend of mine who works for Hilton, and the manager on duty on Saturday night (think his name was Spencer) would not honour our the staff discount as my friend had forgotten his staff card.
Otherwise to sum up a lovely stay and would defo come back again

  • Stayed: April 2014, travelled with friends
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Thank lisak_grey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 13 April 2014

Dear Lisak_grey,

Thank you for sharing your recent experience with us on TripAdvisor.

We do appreciate such feedback and I will ensure this is communicated with the the management team as well as the great comments regarding your check in experience.

I have email you direct in relation to your issue with discount and I look forward to hearing from you.

Kind Regards,

Claire Armitage

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Reviewed 9 April 2014

Excellent experience all around. Friendly staff, great location, easy access to Piccadilly train station, very clean hotel with excellent rooms. Mini-bar was stocked everyday, free of charge, with orange juice, soda, water, and chips. iMac in room for easy access to internet as well as free Wi-Fi. Staff even held our luggage for us free of charge after check-out for several hours so that we could explore Manchester without dragging our luggage with us... Very cool.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 10 April 2014

Dear Michael M,

Thank you for sharing such a great review on TripAdvisor!

We do appreciate such great feedback and I will ensure this is shared with the team. Im extremely happy you found our upgraded room and its amenitiies a great addition to make your stay more enjoyable.

We look forward to having the opportunity to welcome you back again soon

Kind Regards,

Claire Armitage

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Reviewed 9 April 2014

Within walking distance of the Piccadily station,it is close to the tram station too!
Reception is very helpful.Rooms are on the smaller side but are clean,well appointed.TV provides plenty of channels including sports channels.Basic wifi is free.
Only had breakfast which had the usual spread,but well laid out with helpful attendants.
We had a nice stay.

  • Stayed: March 2014, travelled with family
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Thank ashokbhanage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 10 April 2014

Dear ashokbhanage,

Thank you for your recent comment on Tripadvisor.

We appreciate you taking the time out to express how your stay was with us. We are pleased the location of the hotel and helpfulness of the team added to the enjoyment of your stay.

We will look forward to welcoming you again at the Double Tree By Hilton Manchester Piccadilly.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Manchester
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#15 Luxury Hotel in Manchester
Price Range: £83 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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