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“Excellent from start to finish!!”

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DoubleTree by Hilton Manchester Piccadilly
Ranked #19 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 6 July 2014

My wife and I stayed for two nights for our anniversary in July. We were welcomed by Elizabeth, an absolute credit to the hotel. When I booked the hotel. I was unable to state it was for our anniversary, however when I mentioned it at check in, we were presented with a free drinks voucher along with the doubletree cookie (Delicious!!)! We were checked in within a few minutes during which Elizabeth made us both feel extremely welcome and it was quite obvious that nothing was too much trouble.

We arrived in our room, which was very clean and spacious with an iMac TV. No sooner had we put our clothes away when we had a knock at the door. The hotel had sent us both a card and a glass of champagne to celebrate... this was a great start to our weekend!

The bars have very attentive staff and they have great cocktails... personal favourites were "The Cookie" Cocktail and the Singapore Sling.

As for location, it is a short walk to all the shops and bars and right on the doorstep of Piccadilly train station.

We ate in the City Restaurant for breakfast. The food was great and again very attentive staff. If you wanted something other than the buffet breakfast, it was no trouble... omelettes, fried eggs etc. you just had to ask.

Check out was as quick as check in and that included signing up to HHonors.

All in all, I would highly recommend this hotel and even more so if you are celebrating a special occasion.

Room Tip: We stayed in a queen room that was very spacious.
  • Stayed: July 2014, travelled as a couple
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Thank Gareth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 7 July 2014

Dear Gareth P,

Thank you for taking the time to share such a fantastic rewview of your stay at DoubleTree by Hilton Manchester Piccadilly.

Your comments regarding your experience at the hotel has WOW-ed us all here today. It is great to hear such a glowing report of the staff, in particular Elizabeth, going above and beyond to ensure your celebration stay was one to remember.

We have shared your comments also with Ricardo, our Restaurant and Bars Manager regarding the service in both Piccadilly Lounge and at Breakfast in City Cafe - we also love the Cookie Cocktail and who can resist a warm Chocolate Chip Cookie on arrival!

We hope you are able to visit us again in the future.

Kind Regards,

Claire Armitage

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Reviews (4,155)
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1,938 - 1,944 of 4,155 reviews

Reviewed 6 July 2014

I would recommend this hotel to everyone. Good location, great rooms, and pricing unbelievable. Of course I don't want them to put the prices up.
Reception staff friendly and helpful. Chris barman efficient, friendly and welcoming.

  • Stayed: July 2014, travelled as a couple
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Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 7 July 2014

Dear Carol B,

Thank you for sharing a review of your recent stay with us On TripAdvisor.

It is great to hear such a fantastic review of the hotel and it amenities. Thank you for your feedback regarding Chris in the Piccadilly Lounge Bar - he will be thrilled to hear this!

We look forward to welcoming you back in the future.

Kind Regards,

Claire Armitage

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Reviewed 5 July 2014

We stayed for 1 night at the hotel and found the room very comfortable and clean. The staff were very welcoming and helpful.
The room was a little bit noisy as we faced out onto the main road but it didn't disrupt our sleep.
Incredibly handy for Manchester Piccadilly station!

  • Stayed: June 2014, travelled with friends
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Thank margatemum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 6 July 2014

Dear margatemum,

Thank you for taking the time to share your experience with us on TripAdvisor.

It is great to hear you found the hotel both convenient and comfortable for your short stay with us. We hope the external noise did not disrupt your stay with us.

We look forward to welcoming you again in the near future.

Kind Regards,

Claire Armitage

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Reviewed 5 July 2014

I drove up from brighton to take part in the 52 mile Great manchester cycle. The staff were excellent, service was superb. Nothing was a problem for any one at the hotel. Espeically the main bar staff. Great service and a very clean room. The team are extrememly well trained and every one knows what they are doing.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 6 July 2014

Dear Scott M,

Thank you for sharing such a great review on TripAdvisor.

Firstly, congratulations on your 52 mile cycle; we hope you enjoyed your tour around Manchester!

Secondly, thank you for the wonderful compliments regarding the team at DoubleTree by Hilton Manchester Piccadilly. I will be sure to share this with the team at our next morning meeting.

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage

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Reviewed 5 July 2014

Stayed here last night in a Executive room with the girlfriend. Very clean, tidy, ready for us even though we arrived 30 minutes early. Only issue was when we returned at midnight to our room we found water leaking from the roof. Within 2 minutes of ringing reception they were at the door with a room key for another room across the hall offering there apologizes. Handled really well and very quickly, very impressed. The staff both in the hotel, City Cafe and Piccadilly lounge were very excellent. Defiantly stay again and would recommend to anyone. Breakfast was excellent as-well.

  • Stayed: July 2014, travelled as a couple
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Thank JoeHoare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 8 July 2014

Dear JoeHoare,

Thank you for taking the time to share such a fantastic review of your stay at DoubleTree by Hilton Manchester Piccadilly!

It is great to hear the team "making it right" and turning the situation around for you both. Thank you also for your comments regarding service - the team here are committed to delivering great hospitality and wow-ing our guests with the "little things".

We look forward to welcoming you again in the future.

Kind Regards,

Claire Armitage

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Reviewed 4 July 2014 via mobile

What a pleasure it was to stay here. Everything was right: all mod cons; open-able window; nice touches with tea, coffee, water and a warm cookie on arrival; crisp bed sheets and wonderfully comfortable bed; good range of toiletries; in-room handy things like a fridge, iron and ironing board; free wi-fi.

It's just by Piccadilly Station and ten mins walk from the heart of the Northern Quarter or China Town for going out.

Breakfast was excellent: huge selection and free papers so you can read as you digest your fry up/ smoked salmon/ fruit salad and yogurt/ cereal/ pastries/ - any or all of them.

The service was also friendly, warm and high quality.

I'd definitely stay here again and recommend it to others.

Stayed: June 2014
Thank adventurerette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 6 July 2014

Dear adventurerette,

Thank you for sharing such a fantastic revview of your stay with us on TripAdvisor!

It is great to hear so many positives from your stay with us - I have shared your comments with Anna, our Executive Head Housekeeper, who will be thrilled to hear you found the room clean and comfortable.

It is also great to hear your comments about the breakfast buffet and service provided by the Restaurant Team.

We look forward to welcoming you back in the near future.

Kind Regards,

Claire Armitage

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Reviewed 4 July 2014

The hotel was easy to find and had a very pleasant stay. The rooms were very clean and the bed/pillows very comfortable. The meeting rooms were well placed and very clean. Excellent food and service delivered by all staff. Centrally placed with a easy access to facilities and Piccadilly train station.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire A, Guest Relations Manager at DoubleTree by Hilton Manchester Piccadilly, responded to this reviewResponded 6 July 2014

Dear Paula G,

Thank you for sharing such a positive review of your stay with us on TripAdvisor!

We agree the hotel is ideally located for the train station and some of Manchesters fantastic attractions.

It is great to hear you found the room and its amenities of a high standard. Anna, our Executive Head Housekeeper and her team work hard to ensure guests have a comfortable stay. I will also pass on your comments regarding service in the hotel - the team at DT Manchester Piccadilly love to go the extra mile to deliver great service to our guests!

We look forward to welcoming you back again in the future.

Kind Regards,

Claire Armitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester M1 3DG, England (Formerly Mint Hotel Manchester)
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Manchester
#9 Romantic Hotel in Manchester
#10 Business Hotel in Manchester
#15 Luxury Hotel in Manchester
Price Range: £85 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Manchester Piccadilly 4*
Number of rooms: 285
Official Description (provided by the hotel):
DoubleTree by Hilton Manchester Piccadilly occupies a landmark site on the new Piccadilly Place development. The hotel reflects the vibrancy of the city, and is located close to major national rail connections. Relax in the sophisticated surroundings of our restaurant or our alluring Piccadilly Lounge and vibrant Blue Bar, then rest in hotel rooms styled with absolute consideration for your comfort. All with excellent facilities for leisure or business guests including iMac computers and complimentary wi-fi in all rooms. ... more   less 
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Also Known As:
Doubletree By Hilton Manchester Piccadilly Hotel Manchester
City Hotel Manchester
Manchester City Hotel
City Inn Manchester

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