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“Smelly room left clothes, luggage, boots stinking...!” 3 of 5 bubbles
Review of Macdonald Manchester Hotel & Spa

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Macdonald Manchester Hotel & Spa
Ranked #44 of 115 Hotels in Manchester
1 review
“Smelly room left clothes, luggage, boots stinking...!”
3 of 5 bubbles Reviewed 23 October 2011

We enjoyed our stay . The room was nice and large with a nice bathroom. However, there was a bad smell in the room which disappeared when air con went on. The smell can only be described as a smokey musty smell. Didn't mention this at the time as didn't realise the extent of the rank smell untill we got home. All our clothes stank . The smell has infested so much in my case , I've had to leave it in the garden to see if that helps remove it. My boots and bag smell like an old smokey night club . I've since contacted the hotel and got the usual response that they've had no further comments about the room and they have had the air con checked ... Yeah right !!! Don't stay in room 419 is the best advice I can give as the hotel was nice overall. There are some other reviws online about the smell so be warned . Hotel only offered me an upgrade on my next visit . Probably stay in another hotel in the future ..!

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Droopy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 26 October 2011
Dear Droopy16

Thank you for contacting me in person to resolve this matter.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Arkadelphia AR USA
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 20 October 2011

This is a very nice hotel in a location convenient to Piccadilly Station. We had a top floor city-view room which I would recommend. Staff was friendly and helpful. Breakfast was excellent. However, every night I had to call the front desk to have the heat activated in our room so that I could set the thermostat to a comfortable temperature. Also, I found the restaurant temperature much too cool, requiring the use of a jacket or sweater.

Stayed September 2011, travelled with family
Helpful?
Thank JackArkadelphiaARUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 26 October 2011
Dear JackArkadelphiaARUSA

I am delighted that on the whole you enjoyed your stay. I have noted your concerns over the temperature in your bedroom and the restaurant and will be investigating why these were not to our usual specifications.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

Fantastic hotel well situated in the centre of Manchester, only 2 mins walk from Picadilly Train Station. Rooms were extremely generous and bed was so big it could have fitted the whole family in! Spa was lovely but a little on the small side for the size of the hotel. We got an absolute bargain as we booked less than two weeks before our stay. Hotel bar was extremely expensive and we learned that lesson the hard way. We would def stay here again and have recommended it to friends and family already.

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KVince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 19 October 2011
Dear KVince

Thank you for your comments and also for recommending us to your friends and family.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 October 2011

Large room with a view, spotless and quiet inside for a City Centre hotel. Close to main station and town and has own secure parking for which there is a charge. Small good quality restaurant if you want to eat in, and breakfast is as good as it gets with big choice buffet and attentive service.
All staff extremely polite and helpful.
Only slight critisism, and it won't stop me staying again. Two lifts are inadequate so sometimes have to wait a few minutes.

Room Tip: Some are a long way from the lift
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank notrevich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 19 October 2011
Dear notrevich

Thank you for the great comments. I am pleased you found the location of the hotel and quality of our restaurant to you liking.

Delighted to hear you will stay with us again in the future.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, England
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 17 October 2011

The McDonald chain of hotels is in my experience is one of the very best in the UK. This was my first stay at this property and it was up to the normal McDonald standard. Being a very large hotel on the edge of the City Centre it maybe lacked some of the more personal touches synonymous with some of the small properties in this chain however the standard was excellent. Others have commented on the room amenities and I would echo these, the double rooms are huge and very comfortable. No problems with the restaurant, good quality food at City Centre prices. I used the hotel for business purposes and its location was perfect, a couple of minutes walk from Piccadilly railway station and the free shuttle buses that run round the ciity and are based at the station. I will definitely use it again when I need to overnight in Manchester.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DiggerCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 19 October 2011
Dear DiggerCheshire

Thank you for choosing Macdonald Hotels.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 16 October 2011

I went for a long weekend with a friend to do some girlie shopping. The staff at the hotel were so attentive and provided us with everything we needed including maps and offering to book us taxis. The room was lovely with stunning big windows and even though hotel is near a road there was no traffic noise at all. We ate in the restaurant twice as there was so much that appealed at fairly reasonable prices. Overall a fantastic trip with a huge thank to all the macdonald staff.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Becca89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 19 October 2011
Dear Becca89

It is always pleasing to receive positive feedback for our Team. I am delighted you enjoyed your stay with us.

Kind Regards,

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 October 2011

We stayed for two nights in room 842 and were extremely pleased with the size of the room, bed and bathroom. The hotel is modern, spacious and clean and has an excellent spa and gym. All the staff we encountered were extremely polite and helpful. The breakfast in the hotel is amazing, good choice, plenty of it and top quality organic ingredients. The only niggles were that 1 of the 2 lifts in reception was out or order so waiting for the lift to arrive on the 8th floor was frustrating. The other niggle was with the broadband connection, it was as slow if not slower than a dial up connection. Other than this we will definately stay at this hotel again because of its location, price and quality and superb customer service, in fact we have already highly recommended this hotel to at least 8 other couples since our return.

Room Tip: ask for a city view room
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoDriver_1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macdonald_FOH_Mgr, Guest Relations Manager at Macdonald Manchester Hotel & Spa, responded to this review, 14 October 2011
Dear CoDriver_1965

Thank you for the comments. It is pleasing to hear you found the staff polite and helpful.

I am delighted you have recommended us to your friends.

Kind Regards

Ewan Simpson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#27 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

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