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“Spacious clean rooms with friendly reception and restaurant staff”

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Macdonald Manchester Hotel & Spa
Ranked #52 of 121 Hotels in Manchester
Reviewed 5 May 2014

Stay here every time in Manchester due to its closeness to station and office. Rooms are always spacious and clean. Breakfast restaurant are always friendly as are the reception staff. If you are looking for the gym, ask reception to guide you as I was searching for it for 10minutes as no signs and the sign to the spa wasn't the one. When you get there, it's rather basic. Overall, good hotel and customer service. Will be back.

  • Stayed: May 2014, travelled on business
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Thank sutie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 6 May 2014

Dear Sutie,

Many thanks for your kind review it is appreciated and so pleased that we are your hotel of choice when in Cottonopolis.

All the very best

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,470 - 4,476 of 6,256 reviews

Reviewed 5 May 2014

Just come back from two nights at the Macdonald Manchester.
Stayed in a panoramic suite on the 7th floor.
Room huge and immaculate and very very comfortable.
Checking staff and all other staff very attentive and great customer service all round
Great stay will be back soon!

Room Tip: Get a panoramic suite on the corner (702) is a great room.....
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  • Stayed: May 2014, travelled on business
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Thank Christian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 6 May 2014

Dear Christian,

Thanks so much for your kind words and for taking the time to review us it is appreciated.

Alongside our other 337 bedrooms and suites we are very fortunate to be able to offer a fantastic experience.

It goes without saying that we'd be delighted to see you return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

Booked this as going to Apollo, very convenient location. Would be nice when you book if they give you postcode to actually access hotel rather than just be able to drive passed and then struggle to gain access!! Booked room with a bath which never materialised, receptionist very hard to understand, only 1 cup in room and no coffee(quickly rectified thou). Bar staff stressed and unable to cope so didn't have a drink, life's too short. On the plus breakfast excellent if a bit pricey and restaurant staff very friendly. Was a queue to get in after 9:30 so be warned!! Location saved the day otherwise would of been seriously disappointed.

  • Stayed: May 2014
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Thank MRJOEL70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 6 May 2014

Dear MrJoel,

Thank you for taking the time to review us it is appreciated and spurs us on to ever improvement.

I'm not sure if you realised that our car park postcode is on our website designed to help all guests travelling by car before they set off: For ease it is M1 2AR, Berry Street and will guide you directly to our car park entrance which is only 10 yards from the hotel.

We're a fantastic location for the Apollo but as mentioned if there is opportunity to improve then please be assured that we are onto matters.

Please can you reply to my message so I can understand more clearly the areas that you can see us improving on as I would need to know about how you booked.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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Reviewed 5 May 2014 via mobile

Stayed here twice now and its great! Its a short walk from Picadily station and a short walk in to the city centre. The staff are very friendly and helpful. The superior rooms are huge with large modern bathrooms and comfortable beds. The spa is quite small but it has a lot of different rooms; sauna and steam etc. The breakfast is fantastic and is a must if staying here!

Stayed: March 2014, travelled as a couple
Thank jamie-yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 6 May 2014

Dear Jamie,

Thanks so much for your kind review it is appreciated and so pleased that you enjoyed all that we do and that our great team looked after you.

Breakfast as well as a number of our offers is excellent and so thank you for highlighting this to future guests.

Kind regards and we look forward to your return sometime soon.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

We stayed here for one night and were very impressed. The reception staff were helpful, friendly and professional. It's a lovely touch having homemade shortbread on the reception desk for guests to try. We were informed that we would have to pay extra to use the spa before 2pm....hmmmm, not so great.
Our room was just as expected; lots of space, an extremely comfy bed and a lovely bathroom. The minibar had a fairly good selection however none of the drinks were cold or even chilled, so we didn't bother. Our room was on the 8th floor, so the view was good, and there was no discernable noise, either from outside or from the other guests.
Dinner was really nice and the service was good. The sticky toffee pudding....omg...divine! We went to the bar for a couple of cocktails afterwards and asked for a couple of Bellinis. The barman advised us that he had no peach purée but that he would make them with Archers instead. Eeuw no!! Tried them, hated them! The reception supervisor kindly took them off our bill, as they were undrinkable.
Breakfast was spot on, of a really good standard, and again the service was excellent. Check out was smooth and efficient, and overall we had a very good experience.

  • Stayed: May 2014, travelled as a couple
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Thank Kate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 5 May 2014

Dear Kate,

Thank you for your kind feedback it is appreciated and of course we look forward to your return.

I see we have work to do on our cocktails so please be assured that we will ensure that this aspect of what we do improves.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

A spa? Without a jacuzzi? TINY spa area, not very nice at all, and down what appears to be a service corridor. Doesn't live up to the description at all. HArd to find the car park, was queueing for ages, although we'd pre-booked. The bed was quite comfy, but wouldn't return. Wish we'd gone to the Hilton….

Room Tip: Choose another hotel! Sorry Macdonald...
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  • Stayed: January 2014, travelled as a couple
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Thank Helsibel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 5 May 2014

Dear Helsibel,

Many thanks for your kind feedback it means so much coming from a senior reviewer like yourself.

Our Spa is as described on our website (please find also details to our car park which is just 10 yards from our hotel) and usually gets great feedback. I'm sorry on this occasion it failed to match your expectations however we remain committed to ever improving our offer and facilities.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

I recently stayed at the Macdonald Manchester hotel and Spa whilst attending a conference in the city. The room that I was allocated on the fourth floor was impeccably clean, the views from the room were stunning. The Hotel obviously has very high standards and these were clear to see by the presentation of the staff and service.
I had breakfast at the Hotel as it was included in my price. The buffet style of a hot and cold selection was second to none and very well presented. The staff were polite and friendly and nothing was too much trouble one staff member who particularly stood out was Tom, he was most courteous and very obliging.
I chose not to eat in the evenings as I felt that the menu was a little overpriced, but don't let that put you off as this hotel is in a great location for rail links.

All in all in was a very pleasurable stay made easier by the fact I could leave my luggage knowing I could pick it up after I had checked out as the Train station is only a stones throw away.

  • Stayed: April 2014, travelled on business
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Thank Dion Scott L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 5 May 2014

Dear Dion,

Many thanks for your kind review it is appreciated and of course we look forward to your return.

I shall pass on your kind comments to Tom for a job well done at breakfast however I would urge you try try one of Manchesters Finest Restaurants: The Scottish Steak Club where there is no compromise in quality of service or food.

Thank you once again and we look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Manchester Hotel & Spa

Address: London Road | Piccadilly, Manchester M1 2PG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#24 Family Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
Price Range: £72 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel Manchester
Macdonald Manchester Hotel And Spa
Macdonald Hotel Manchester

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