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“fantastic friendly staff”

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Macdonald Manchester Hotel & Spa
Ranked #50 of 120 Hotels in Manchester
Reviewed 11 July 2014

I recently visited the hotel whilst there I dined in the restaurant. My experience was wonderful and very impressed with the new look of the restaurant.The waiters were very knowledgeable about the meat where it had come from and how it was stored and how it was cooked this resulted in a fantastic meal

  • Stayed: July 2014, travelled on business
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    • Cleanliness
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1  Thank samleelee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 11 July 2014

Dear Samleelee,

Thanks so much for your very kind review it is appreciated and of course reflects on our great restaurant team and chefs very positively.

We look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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4,168 - 4,174 of 6,038 reviews

Reviewed 11 July 2014

I recently went for a meal at the Macdonald with my colleagues, the hotel is know for its steak club and I can see why, the food was absolutely fantastic, the best fillet steak I have ever had, the waiters were friendly and attentive, it was thoroughly enjoyable evening,

  • Stayed: July 2014, travelled on business
    • Value
    • Location
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Thank GEMMA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 12 July 2014

Dear Gemma,

What a lovely review thank you and I'm so pleased that you really enjoyed your dining experience in our Scottish Steak Club.

We look forward to your return.

Kind regards

Paul Byliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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Reviewed 8 July 2014

Having stayed at many hotels over the year I can honestly say that our recent stay at the Macdonald Manchester ranks amongst one of the best From arrival to departure we found the staff to be very courteous. In particular the front desk staff were extremely helpful in making sure our stay was to our satisfaction

During our stay we had dinner at the Steak Club which again proved to be a pleasant experience. We could not fault the service or the quality of food. Although not a steak lover myself I thoroughly enjoyed the lemon sole whilst my husband tucked into a hearty fillet steak (ordered as medium rare) and was perfect.



We will definitely return!

Stayed: June 2014, travelled as a couple
Thank Bluebella19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 9 July 2014

Dear Bluebella,

What a lovely review and thank you for highlighting how pleased you was about all of the aspects involved in your visit to us.

Hopefully we will see you back here soon be it for Dinner or for another great stay.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

Stayed at this hotel to attend a car launch nearby , room was clean and quiet but was for disabled user so bathroom was a wet room so had to make do with a shower but this was only fly in ointment of whole stay , staff were very friendly food at breakfast time was superb , didn't eat in the steak restaurant as it was too pricey for my budget so popped across the road to the pub also the train station is right next door to hotel but I never heard a train while I was there so would def go back

  • Stayed: June 2014
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Thank Marcusurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 9 July 2014

Dear Marcus,

Many thanks for your kind review it is appreciated and I'm delighted that you really enjoyed yourselves.

We look forward to your return.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

From the doorman, to check in, to restaurant all the team were exceptional.Customer service at its best, other hotels could learn a lot. A special mention for Patricia who was delightful. Huge light airy rooms, comfy beds, lovely bathroom,, with bath or shower. A great experience.

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
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Thank whitewitchHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 9 July 2014

Dear WhitewitchHull,

Thanks so much for your kind review it is appreciated and of course it goes without saying that we'd be delighted to see you back here soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

My second stay here. No need to stay anywhere else in Manchester! Loved the doorman, reception staff were excellent & the breakfast comprehensive and not rushed (despite the fact they were very busy).
Less than ten minutes walk to bars and city centre. The only thing which remains a mystery is the spa. At £30 each we were unsure as to what you get. Would have loved a sauna and steam room taster. Please thank the team they are a credit to the hotel.

Room Tip: We were on floor six - very quiet.
  • Stayed: July 2014, travelled as a couple
    • Value
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2  Thank portmanrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 8 July 2014

Daer Portmanrd,

Thanks so much for your kind review and I can tell that you stayed on a Fri / Sat as that is our peak demand for Spa as we are attempting to ensure our Thermal Suite is accessible for our guests having treatments to see if we can improve their experience given their feedback.

Many thanks for your kind words which I will pass onto the team.

Kind regards and we look forward to your return.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

I had an amazing room at the hotel - an upgrade to a wonderful spacious room but was puzzled by the lack of open access, free wifi in the hotel. I was there for business and found the wifi situation in the hotel very poor. The queues at breakfast were also off putting although the staff were lovely and service generally was excellent. I'd recommend the hotel for those looking for somewhere close to the station and good for meetings centrally.

Room Tip: Ask for a room on the upper floors if you can…..be warned though about the pressure on lifts and bre...
  • Stayed: May 2014, travelled on business
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Thank HelenAthenaTroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this reviewResponded 7 July 2014

Dear Helen,

Thanks so much for your very kind review and feedback it is appreciated and of course we will look to learn from your experience so that we ever improve. WiFi is complimentary throughout the hotel and is normally delivered seamlessly. I'm aware of the room that you were complimentarily upgraded to and will have it assessed to measure how strong the WiFi signal is to that room or whether there was a glitch and so resolve it although presently this is an isolated observation.

Breakfast can be all about the time that you choose to take it as sometimes on a leisure stay the majority may choose to have a lie in and take breakfast at say 09.15 - 10.30 am. Naturally there is a peak as a lot of other guests choose this time also. I'm not sure how this can be overcome further than consistently advising guests upon arrival and then in their rooms that we will be busy during that time period.

That said thanks so much for your kind words and of course we look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Manchester Hotel & Spa

Address: London Road | Piccadilly, Manchester M1 2PG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range: £69 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

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