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“Staff and Hotel are fantastic”

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Macdonald Manchester Hotel & Spa
Ranked #47 of 116 Hotels in Manchester
Durham
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Staff and Hotel are fantastic”
Reviewed 29 July 2014

We had a girly weekend and the staff could not do any more to assit us. First we were greeted by a charming young man who took our bags for us and even offered to take them all the way to the room. I had asked for a twin, but because they couldnt accommodate were upgraded to an executive double on the 8th floor. We had the 3 course evening meal which was scrummy, couldnt fit our deserts in so asked for them to be sent to our room for later. Bed was the most comfy Ive had in a hotel and the bathroom was huge with double ended bath.

Spa was good but no pool and a little small, however the staff were very welcoming and my treatment and products were fantastic.

Room Tip: 8th floor had good views and was very quiet considering how close the train station and ring road ar...
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 30 July 2014
Dear Michelle,

Thanks so much for your kind review and for the praise for our great team it is appreciated.

It goes without saying that we'd be delighted to see you back here very soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (721)
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Tranent, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2014

We stayed at the Manchester Hotel and Spa for 2 nights. The room was clean, spacious, bright, modern and had all mod cons, couldnt fault it at all. Great large shower with seperate bath. We stayed in a City view room on the 4th floor.
The hotel is in good location for the city centre, we walked everywhere from the hotel.
Struggled to get to hotel car park but the concierge jumped in the car and helped us to get there, he was also great at telling us how to get the restuarants we had booked. All staff were very polite and helpful.
Breakfast was also good, buffet style.
Would recommend hotel to anyone staying in Manchester.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Horsburgh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 30 July 2014
Dear Horsburgh,

Thanks so much for your kind review it is appreciated and of course we look forward to your return.

Thank you for letting others know how much you enjoyed yourselves.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

This is a great hotel, everything we were hoping for. The views from our Hotel window were simply fab, especially at night. I’d definitely recommend it and will stay here again. Room was great, bed comfortable and everything clean and tidy.

Breakfast was very good and the staff kindly give us a takeaway breakfast on our 2nd morning as we had to catch a flight. I am not into baths (prefer showers) but my wife is and said the bath was one of the best hotel baths she has used. Shower in my opinion was also great (and separate from bath in own cubicle). We also used the sauna and stream room, which were okay. I prefer a very hot sauna so this was in my opinion a little cool. I think most people would find it ideal.

It was a short walk to the city centre; although we don’t mind walking, others might consider it a treck (15mins to Arndale). Parking is round the back and difficult to find, our SatNav was totally confused. There is actually public parking separate to hotel parking, which is cheaper. However, having lived in Manchester previously, I should point out the back of the hotel is not exactly the best of areas. If you have a nice car, use the secure hotel parking. The front area is fine and perfectly safe but I wouldn’t wander around the back at night if you are not local or used to Manchester.

Room Tip: Get one with view of city, is simply a must (especially in Spring, Autumn and Winter when nights lon...
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  • Stayed October 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 30 July 2014
Dear Stephen,

Thanks so much for your kind words and advice it is appreciated and as with all feedback we look constantly to improve and deliver a great experience for all of our guests.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax
1 review
Reviewed 29 July 2014

Conan the doorman is such a lovely fellow! He is definatly a credit to the hotel!
All the waiting and bar staff are fab! Every one of the staff members are polite and courteous and couldnt be more helpful!
Our room was great, very spacious and the bath( i wanted to take it home) haha
The spa facilities are amazing! Such a tranquil experience from the second you walk through the door!
We really enjoyed our stay and will definatly be back next year again for our anniversary
Thankyou to ALL members of staff we love the hotel x

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Znsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 30 July 2014
Dear Zn Smith,

Thank you for a lovely review about your experience and our great team including Conan who does make a great impression.

I shall share your feedback with them.

All the very best and we hope to see you soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 28 July 2014

Hotel in a superb spot, less than 5 minutes walk from Piccadilly (go down the back escalators as though you were getting a cab) and its just further along.
Greeted by a lovely receptionist, really friendly helpful & quick at check in. We had room 406, immaculate, not the best view, but air con, bose, huge bed, iron, kettle etc. Great big bath, double shower & TV plays in bathroom! Free WiFi via Cloud too. Hotel bar prices as expected, but lovely to sit in residents bar for a night cap.
Can highly recommend location, no pool though, but Spa facilities available for a charge.
Concierge, porters and bar staff all genuinly friendly, love MCR for this reason!!
Will be back.....

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JSCheshirelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 29 July 2014
Dear JS,

Many thanks for such a kind review it is appreciated and of course so pleased that we were part of another great Mancunian weekender for you.

All the very best and we look forward to your return sometime soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haslemere, United Kingdom
Level Contributor
311 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 28 July 2014

Just a quick one night stay for a nearby business meeting. Large secure car-park behind (not cheap, but secure, £20).

Nice welcome on checkin, and up to my very large room. No complaints here. Large bathroom with shower and bath. Only small complaint here is there seems to be no way to turn off the bathroom tv speaker so you end up with an echo when watching TV in the room.

I unpacked in the evening to find my shirt for the next day had marks on it. Daniel from housekeeping appeared to take it away, but the standard service would not have bee quick enough. So he took it and washed (and ironed) it for me himself. Very kind of him and Danial I hope the tip was was passed to you by reception!

Will be back.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank edwowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 29 July 2014
Dear Ed,

Thank you for your kind review it is appreciated but more importantly thanks for letting everyone know about a superb act of service from a great team member: Daniel!

Many thanks for highlighting this and for your kind custom it is appreciated.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury
1 review
Reviewed 28 July 2014

Booked to stay here in a feature suite for my friends 21st. Before we had even arrived I had emailed the hotel to ask if there was anything special I could arrange for my friend, they organised balloons in the room, a "Happy 21st" welcome plate with a cake and all the staff even bought her a card and left it in our room, it was more then expected and a great surprise! I can honestly say from the start we were treated like royalty, the staff really do care about the people staying there and don't just treat them as customers. We arrived to the most welcoming staff I have ever had the pleasure of meeting, especially the door man Conan, he had arranged the welcome for my friend and got our bags taken to our room for is whilst we checked in. Reception staff were also very nice, very laid back and friendly. The room was better then expected, amazing views and words can not even describe the bed! And the bath? Amazing! Dinner and breakfast was included so we ate at the Scottish steak club, breakfast I have no complaints it was amazing with good variety! For dinner, the starters were incredible and the steak was on another planet! (The only thing about the steak was we asked for it medium, and it came rare, I'm sure if we had said something, something would have been done about this but we didn't complain as it tasted amazing anyway so no complaints!) The guy behind the bar in the lounge bar was very nice, went out of his way to make us a "special daiquiri" which wasn't on the menu which tasted amazing! The spa was incredible I 100% recommend anyone staying there to try it out if you can, well worth the money the staff make you feel so relaxed and the treatment girls make you feel so comfortable. My only problem I had with the hotel was the fact I payed for late check out and was told this was at 2pm, then at 12.40pm (whilst in the bath!) somebody knocked on our door to inform us our checkout was at 12pm and we was late, so rushing with wet hair we quickly packed up and ran to reception to be told that our check out WAS indeed 2pm!!! and there must have been a mistake, as you can imagine with wet hair I was very wound up by this but the staff were very apologetic, and refunded me the late check out fee. We was waited on hand and foot from the moment we got there the Saturday to when we left on the Sunday, even the cleaning staff was very friendly saying hello and wishing us a good day. I will 100% be staying here again great value for money and in my personal opinion after staying at the Hilton twice, the MacDonald Hotel is 10 times better and I would much rather go back here then to the Hilton. Thank you to all the staff for making mine and my friends weekend so memorable!! I will definitely be returning! Xxx

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shona-keane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 29 July 2014
Dear Shona,

Thank you for a lovely review it is appreciated and of course whilst I like passing on great feedback to my team it is just as important to look for opportunities to further improve and I can see a couple that we can get on with as we want every guests experience to be faultless.

Kind regards and we look forward to your return sometime soon.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel Manchester
Macdonald Manchester Hotel And Spa
Macdonald Hotel Manchester

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