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“Good base for city break”

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Macdonald Manchester Hotel & Spa
Ranked #45 of 116 Hotels in Manchester
Halifax, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good base for city break”
4 of 5 bubbles Reviewed 11 August 2014 via mobile

Enjoyed a two day break. Room very large and well appointed. Breakfast was excellent with the bacon cooked to wife's liking! Had a back massage in the spa in a 'couples' room. Overall a good hotel with good facilities - just a bit out of the centre - this was not a problem though..

Stayed July 2014, travelled as a couple
Helpful?
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 27 August 2014
Dear Neil,

Thank you for taking the time to review our hotel and great team it is appreciated and so pleased that all of our amenities were to your satisfaction.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,456 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (682)
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English first
Perth and Kinross, United Kingdom
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

My partner and I stayed at the hotel last week and really can't complain about anything.On Saturday hotel was fully booked but still the quality of the service was very professional. We booked bed and breakfast, for us was great option as there is good variety of food avaiable. We had standard room and was very good size- also had sitting area. Only thing is we did not have great view out the window (parking), but it was quiet. Hotel is situated about 5-10 minute walk from the shopping centre- Arndale and other shops and cafes. Unfortunatelly we couldn't use spa as it was fully booked. Check out at noon, which is later then at usual hotels.
Would definetely recommend to friends and family

Room Tip: If you want to use Spa make sure you book it in advance to avoid disappointment. If arriving by car...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Agata J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 27 August 2014
Dear Agata,

Many thanks for taking the time to review us and for all your kind words they are appreciated.

It goes without saying that we'd be delighted to see you back here soon.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 10 August 2014 via mobile

Has chosen this spa for a hen do and am disappointed! The spa facilities are neglected- we saw an insect in the steam room. The other rooms were dirty and left much to be desired! Wouldn't recommend it especially if you want to make your friend/partner feel special!

Stayed August 2014, travelled with friends
Helpful?
3 Thank Monika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 27 August 2014
Dear Monika,

This is a surprise as normally we get only compliments for our Spa and Lifestyle facilities.

I hope that upon your return you will see us in a better light.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 10 August 2014 via mobile

We arrived yesterday and was checked in within minutes, very friendly staff, very welcoming. Arrived in our first floor room and LO loved the freedom of the room being able to run around (cheers for the free upgrade to a panoramic suite thing) wasn't the best view as it's only the 1st floor but we enjoyed the space more! Especially LO! The disappointment comes from its bloody freezing in here! I tried every setting on the panel to no avail. I even Googled the product number and used the manual to no luck. I called down to reception at going on 11pm and was told that they can amend it from there. As we were exhausted.. We all fell asleep but from waking up this morning.. It seems colder! :-( overall a brilliant stay and i will return again, I'll just bring a radiator next time! :-D

Stayed August 2014, travelled with family
Helpful?
Thank Epicshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 27 August 2014
Dear Shane,

Many thanks for your kind review it is appreciated and of course we will look into the issue with concern to the temperature of your room.

Please do not let this put you off as on your return we will do all that we can to ensure that stay at least matches your expectations.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Island of Anglesey, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

My boyfriend and I stayed here for two nights whilst coming to see Bon Iver.

We loved it here! A great place for couples. We stayed in an executive room which was very large. The windows show great views of Manchester. The bathroom was very luxurious (the power shower was amazing!) We also enjoyed the iPod dock which had a great sound system. The bed was a super king I think..very comfy.

I cannot comment on the food since we did not eat in the hotel during our visit. However the staff at reception were very friendly. It was also great that we could also leave our car in the hotels secure car park.

Very close to all the shops in the city centre.

  • Stayed November 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Evie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager ., General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 27 August 2014
Dear Evie Jane,

Thanks for a lovely review it is appreciated and I can only ask that on your next visit to us that you allow us the opportunity to cook for you.

All the very best

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington
1 review
2 of 5 bubbles Reviewed 7 August 2014

Arrived on friday the 1st. Receptionist didn't recognise the booking and made us email it over before she confirmed it. Lifts weren't working and we were on the 7th floor as had to take the stairs to the 1st flor and walk to the other side of the hotel for the spa lift. Got to the room and the room key didn't work so had to wait outside for 15 minutes for someone to come up with a new one. Room was excellent and clean. Upon departure was told by reception that parking wouldn't be charged then they decided to charge the card anyway. Overall great room just the service received was beyond poor for the level expected.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erik2990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 8 August 2014
Dear Erik,

Many thanks for your kind comments they are appreciated and as always we're looking for the areas to improve upon so that our guest experience remains excellent.

Unfortunately one of our lifts was taken out of service for a short while however it was soon resolved and we are functioning as you would expect.

Kind regards

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 6 August 2014 via mobile

I've stayed here now twice in the past 12 months.

The staff were welcoming and friendly, always keen to help.

Despite some of the reviews my rooms were clean, big and modern. They were not newly refurbed rooms but in a very good state of repair.

The bed was comfy, room was quiet and the pillows were perfect! Quite a decent nights sleep considering I'm not usually a great sleeper on business trips.

My only gripe is just how obscenely over priced the food is here. I incorrectly booked my room, so breakfast wasn't included in the room rate. I was about to just chuck it on as an extra when I was told it would be £19.95.....pfft! Your joking right?

The scotch steak house again looks lovely, but just too expensive when there are plenty of great restaurants in Manchester for less.

Stayed August 2014
Helpful?
1 Thank MetTurtle818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManManchester, General Manager at Macdonald Manchester Hotel & Spa, responded to this review, 7 August 2014
Dear MelTurtle,

Many thanks for all your kind words they are appreciated and of course we work really hard on ensuring every guest is delighted with their stay in every way.

With regard to our food offering I'm afraid it is our ambition not to compromise on food quality or service. As a Company we are extremely proud of our reputation as the Hotel Company with the most AA Rosettes for its Restaurants across the UK and our breakfast is seen as the very best in the Industry for many years where the food items are sourced because they are fantastic and not based upon cost. As with Dinner we source only the very best and The Scottish Steak Club is considered to be one of the premier Restaurants in Manchester and that is when matched against all 1650 or so restaurants in the City and not just hotel outlets. All in all we feel that with food and service we lead the way.

I can see by your reviews that quality counts and I hope that you can now appreciate a little more why we price our food offerings in the manner that we do as we genuinely believe we are offering the very best and that as you know comes at a premium. Price does come up occasionally however if you review all of our feedback you'll quickly see that quality is what our guests are looking for and so we try always to lead on that deliverable.

Kind regards and we hope to see you back here very soon.

Paul Bayliss MBE
General Manager
The Macdonald Manchester Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Manchester Hotel & Spa

Property: Macdonald Manchester Hotel & Spa
Address: London Road | Piccadilly, Manchester M1 2PG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Manchester
#18 Business Hotel in Manchester
#27 Romantic Hotel in Manchester
#28 Luxury Hotel in Manchester
#42 Family Hotel in Manchester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Manchester Hotel & Spa 4*
Number of rooms: 338
Official Description (provided by the hotel):
Macdonald Manchester Hotel & Spa, set in the heart of Cottonopolis, is Manchester's largest four-star hotel. Perfectly located if travelling by rail, road or foot, our eyecatching expanse dominates the skyline all the way from Piccadilly Station to the Mancunian Way allowing quick and easy access to and from all the major motorways. The team at our hotel in Manchester is driven to deliver an outstanding guest experience and has a reputation for its service standards and food quality. As the 2013 winner of "The best sleep in the city" award (Manchester Evening News), it combines 338 beautiful bedrooms with state of the art conferencing, an indulgent urban spa and first class bar and live theatre restaurant experience in our Scottish Steak Club. ... more   less 
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Also Known As:
Macdonald Manchester Hotel And Spa
Macdonald Manchester Hotel Manchester
Macdonald Hotel Manchester

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