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“Excellent location”

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Mercure Colmar Centre Unterlinden
Ranked #21 of 39 Hotels in Colmar
Canton of Zurich, Switzerland
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent location”
Reviewed 31 July 2014 via mobile

We had two rooms, one for us and one for the children. The aircon was not working, so the rooms were warm at night. The front desk was friendly and efficient. The underground parking was convenient, but very tight in space (I would not have wanted a larger car than our Zafira).

Location was really excellent and walking distance to all of Colmar's beautiful sights.

Stayed July 2014, travelled with family
Helpful?
1 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Cambridge, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014

...the air conditioning did not work in our room.
We were informed about a week before our arrival that the aircon had broken down in the hotel, but that we had the option to change hotels.
We phoned the hotel 2 days before arrival and were assured that everything had been fixed so we decided to proceed.
However, on arrival on the Friday, we realised that the aircon was not working. As it was the Bastille Day weekend and the engineer was not on duty, apparently nothing could be done until the following Tuesday so the Reception lent us a fan.
Tuesday came and went; still no aircon. We were assured that the engineer had visited, and that everything was now OK!
Each day we complained and each day we were assured that the engineer would look into it, but we saw no evidence of this and each time we had to ask as otherwise we received no information.
This problem was never solved during our stay which very unfortunate as the temperature reached over 30 degrees on the last two days!
We left very disappointed as we could have used a cheaper hotel without air conditioning and saved some money.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 June 2014

This hotel is easy to find. We parked our car in the underground garage (the surrounding neighborhood looked a little shady). The young man working at the front desk was friendly and helpful. Unfortunately, on the day of our arrival, the A/C was broken. Even with the window open the room was stifling hot. The young man at the front desk offered to move us to another room if the heat was too unbearable, but I figured it would be the same throughout the place. Even though I was in a no smoking room, the floor below me must be a smoking level, because when I opened the window to get some air, I looked down and the man below me was leaning out his window smoking away. The room is average, I don't know why this is considered a 4 star hotel, but the location is good to see the canals and pretty buildings.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LSBRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 January 2014

Rooms are clean and spacious. Reception staff are helpful. Easy 2 minute walk to Christmas markets and Unterlinden museum, and about 20 minutes walk from railway station. The only issue I had with this hotel was my room was not ready until 3pm even though check-in was from 12 noon.

Stayed December 2013, travelled solo
Helpful?
Thank Rhonda375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California Hot Springs, California
Level Contributor
218 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 30 December 2013

We visited Colmar during the Christmas markets. I have to say that Colmar really is pretty.

As for the hotel, I went back and forth as to which rating I was going to give it, so here are the pros and cons.

Pros
Location: easy to reach and within a couple of minutes walking of the main downtown area. Located right next to a shopping center. Downstairs lobby is pretty and comfortable. Hotel offers its own parking under the hotel. Breakfast buffet is quite extensive and offers plenty for everyone.

Cons
Way too expensive!! Our room was shabby at best. The bed was horrendous. The pillow was worthless. The bathroom had seen better days. This is *not* a 4 star hotel. I have had nicer rooms in Motel 6 than this. And because it was during the Christmas season, we paid at least 3 times was the room was actually worth.

If you are visiting Colmar and can get this hotel for 60-80 Euro, go for it. If you pay more, you WILL be disappointed!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kyra_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
116 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 26 December 2013

We spent two nights in the Mercure Colmar Unterlinden, and were pleased with the stay. The room was comfortable, the facilities were acceptable, the location very convenient, and the staff warm. Breakfast was also quite good. We also very much appreciated the parking. It's not a luxury hotel, but certainly met our needs and budget.

Dimitri who works front desk/reservations deserves a commendation for his help with our booking and effort at sorting our an issue in advance with our credit card. Well done and excellent service. On the other hand, after making a reservation and prior to our arrival, we were given wrong and misleading information by Isabelle, who told us (in spite of different information explicitly available in our reservation) that children are "prohibited" from sharing a bed with parents. She tried to get us to move out of town to the Novotel. Not sure what all that was about, but I hope the hotel management looks in to it. I'm glad we didn't bend to her demands, as we really liked the hotel. We would stay again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tourismspecialist88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Colmar Centre Unterlinden

Property: Mercure Colmar Centre Unterlinden
Address: 15 rue Golbery, 68000, Colmar, France
Region: France > Grand Est > Haut-Rhin > Colmar
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Ski-In / Ski-Out Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Colmar
#8 Luxury Hotel in Colmar
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Colmar Centre Unterlinden 4*
Number of rooms: 76
Official Description (provided by the hotel):
The Mercure Colmar Centre Unterlinden offers 72 rooms plus 4 suites, and is located in centre of Colmar, close to the TGV station, the historic city centre, as well as the Unterlinden and Bartholdi museums. An ideal location for some relaxation but alsofor your work needs with 120 sqm of meeting space. With the Alsace Wine Road nearby, enjoy tastings of local wines selected by our expert wine steward at Les Cepages wine bar. ... more   less 
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Also Known As:
Accor Colmar Centre Unterlinden

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