Upon our arrival, the receptionist was helpful and friendly. She allowed us to leave our bags with her until check in time so we could explore the city. When we came back, we got our room key and went up. The bed was not made, the towels were dirty, used, and hung to dry by previous guests, the trashcan was full... obviously the room had not been touched since the last guests left. We told the receptionist and she sent someone to the room to verify we were telling the truth. Then, she reassigned us to another room. This room was fine... until the hot water stopped working. When I informed reception, I was told that maintenance had already left for the night, so the only option was to move us to yet another different room. So we moved again. Three different rooms during our stay seems a bit excessive. The hallway carpets were disgusting. The kitchen cabinet doors look like they've never been wiped down. Over all, not clean. The location was convenient though.
- Official Description (provided by the hotel):
- Our residence Ruby Suites is located at the heart of the Halles district, 750 m from the main train station, and at less than 20 min walking from the city center (quartier de la Petite France, Cathedrale Notre-Dame, Alsacien museum...). The renowned European Parliament is 2 km away from the hotel (reachable with the bus n°6), and the Strasbourg-Entzheim airport is 20 km away. ... more less
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