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All reviews petite france overlooking the canal old town the hotel staff lovely hotel the location is perfect our room was spacious on foot christmas market train station euro
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Reviewed 20 March 2019

The building nd position are great. Rooms are well furnished and bright. the staff seem to have no concern at all for what is going on around them. an unfortunate experience. we had a major problem raising a response to access the hotel in the first place and reception staff were blank and uncaring.

Date of stay: June 2018
Thank Watty0407
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direction_Strasbourg, Directeur général at Regent Petite France & Spa, responded to this reviewResponded 23 March 2019

Dear guest,

Thank you for sharing your comments regarding your precedent stay at the Hotel Regent Petite France.

We are sorry to hear that our reception team didn’t live up your expectations. However, we have taken good note of your remarks and we thank you for helping us to improve the quality of our service.

Please be sure that the satisfaction of our guests is our main preoccupation and we really hope to have the pleasure and the opportunity to welcome you again in our hotel in order to give you a better impression of our service.

Kind regards,
Sandrine HUGONOT
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2019

The hotel and location were perfect for what we expect. Clean room and good breakfast so we are sure to come back again.

Some staffs were not customer service oriented but this can be improved by the management.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Florian B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direction_Strasbourg, Directeur général at Regent Petite France & Spa, responded to this reviewResponded 29 January 2019

Dear guest,

We would like to express appreciation for your kind words following your stay with us.
It is always a pleasure to read such a nice feedback. Be sure that your remarks about service will be shared with the rest of the team and we will improve the mentioned points

We hope to welcome you back.

Kind regards,
Sandrine HUGONOT
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2019

Very high level service à. la française, top quality rooms, bar and restaurant I really enjoy. You are welcomed in the best way possible, you can get the history of the building, of every single moment of transformation as long as you have time to listen. Special attention to details. In the same time it's the service that doesn't make you feel "too much"

Room tip: just look at the options they have
Date of stay: August 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Tatjana O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direction_Strasbourg, Directeur général at Regent Petite France & Spa, responded to this reviewResponded 16 January 2019

Dear Tatjana,

Thank you for your enthusiastic comment about our hotel and our staff! We are delighted to read that your stay met your expectations, and we hope we will have the pleasure of welcoming you back among us.

Kind regards,

Sandrine HUGONOT
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2019 via mobile

We stayed in this hotel on our way down to Switzerland to break the journey with our teenage daughter and 2 pugs.
It was fabulous! The staff were attentive and friendly. Our room was gorgeous... we had a beautiful room with a balcony overlooking the weir and lock.
They supplied a dog bed for our girls along with a couple of water bowls! What a lovely touch.
The hotel was a perfect location for our one night stop over with only a short meander to the shops and Christmas markets.
The only gripe is when we were checking out our lift wasn’t working and one of their staff came up to us to tell us it had broken but did not offer to help take any bags down for us which was a struggle with 2 dogs, so slightly disappointing.
Having said that we would definitely stay there again!! Loved it.... thank you!

Date of stay: December 2018
Trip type: Travelled with family
1  Thank Y5162YPemmac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direction_Strasbourg, Directeur général at Regent Petite France & Spa, responded to this reviewResponded 9 January 2019

Dear guest,

We are delighted to read that you had an enjoyable stay with us.
Your comment regarding the check out have been brought to the front office manager in order to improve this point.

Once again, thank you for your kind words, and we are looking forward to welcoming you back at the Hotel Regent Petite France & Spa.

Kind regards,
Sandrine HUGONOT
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2019 via mobile

We stayed for 3 nights in the Deluxe room as a couple with a teenager. The hotel is very well located, on the canal, with many restaurants and attraction around. The parking was organised by the hotel and we wrote place Henri Dunant in our GPS which brought us to the bridge where we needed to press a button and give a code given by the hotel to have access to the “pedestrian” part of Strasbourg. The hotel is worth the stay. Our room was situated under the roof, we had a view of the canal, our daughter’s room was upstairs on a mezaline. Our only regret is that the bathroom had no separate shower and it was not practical for a family to use a bath with a shower inside while under the roof!

Date of stay: December 2018
Trip type: Travelled with family
2  Thank FranceMauritius
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Direction_Strasbourg, Directeur général at Regent Petite France & Spa, responded to this reviewResponded 9 January 2019

Dear guest,

Many thanks for having sharing your comments regarding your precedent stay with us.
We are happy to read that you had an enjoyable stay with us.
Please note that we have bathrooms with seperate showers and I noted this comment on your profile for your future stay with us.

I hope to welcome you back again very soon at the hotel.

KInd regards,
Sandrine HUGONOT
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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