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“Nice but needs urgent remodelling”

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Mercure Strasbourg Centre
Ranked #38 of 130 Hotels in Strasbourg
Reviewed 22 September 2013 via mobile

Good room, service and location but some floors need remodelling, smelly and dirty.

This would ask for a lower price.

Walk to the wonderful Cathedral, the Petite France and enjoy this wonderful City

WiFi is Ok, soap is minuscule, TV old but flat screen,

  • Stayed: September 2013
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Thank FernandoV337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 25 September 2013

Dear guest,

Thank you very much for taking time to give us your feelings about your stay in Mercure Strasbourg center.
We are happy to inform you that before April, 2014, our hotel will be completely renewed and all the TV changed, in order to meet your expectations.

We hope we will see you again after renovations,
Best regards

Nathalie Peter
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 - 78 of 738 reviews

Reviewed 19 September 2013

  • Stayed: September 2013, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Presshere4
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 25 September 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 September 2013 via mobile

The hotel is centrally located
Rooms are comfortable
Service is professional
Good breakfast buffet
The availability of a parking lot in the centre of Strasbourg is a plus
Good hotel for spending a week end in a wonderful city

  • Stayed: September 2013
    • Value
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Thank Thierry G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 13 September 2013

Dear guest,
Thank you for your pleasant comment and for your confidence.
I will share with pleasure your satisfaction with all the staff. We hope we will see you again soon in the Mercure Strasbourg Center.
Best regards

Nathalie Peter
Manager

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Reviewed 5 September 2013

I only have the highest praise for the breakfast we arrived at 9 am and admittedly many tables hadn't been cleared and they had a busy morning but this was one of the better breakfasts on offer in France, the staff were helpful when we wanted to know the ingredients in a conserve. all very pleasant
Wifi good, bed soo comfortable and the linen was lovely, the bathroom very clean smart and modern, and the reception staff very friendly helpful and tolerant of my average French when they spoke good english

  • Stayed: September 2013, travelled with friends
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Thank traveljewelsofeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 13 September 2013

Dear guest,
Thank you very much for taking time to give us your feelings about your stay in Mercure Strasbourg center. I will share with pleasure your satisfaction with the staff, espacially the reception- and breakfast-staff.
We hope we will see you again soon in Strasbourg, maybe for the Christmasmarket or "Strasbourg Mon Amour" for Valentin's day.
Best regards

Nathalie Peter
Manager

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Reviewed 19 August 2013

Good situation in central Strasbourg. Comfortable room. Good breakfast. Helpful staff. Not superb, but nice. I will be happy to stay there when I return to Strasbourg. A good business hotel in a nice area of the city. Close to main tourist attractions and public transportation.

  • Stayed: June 2013, travelled on business
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Thank Caminant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 13 September 2013

Dear guest,
Thank you very much for taking time to give us your feelings about your stay in Mercure Strasbourg Center. We hope we will see you again soon.
Best regards,

Nathalie Peter,
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

I had a hunch that this hotel was going to be a disappointment upon entering the lobby, as it looks like it was designed in 1970 and hasn't been updated since. The hallways upstairs were quite shabby looking - the decor looked thrown together. The room itself also left alot to be desired: it looked really old and had not been cleaned well. To begin with, upon checking in to our room, there was a giant hair on our bed and several hairs on the bathroom floor. There were several mold spots on the silicone in the shower. As was consistent with the rest of the hotel, the decor in the hotel room also looked really old; the curtains had several holes in them. After checking-in to this dump, we noticed that there is a Sofitel Hotel next door - do yourself a favor and for a small amount extra, stay there! The only reason why I am giving this hotel 2 stars and not 1 is that we did not have any issues with the staff during our stay, rather it was with the hotel itself and the level of cleanliness.

  • Stayed: July 2013, travelled with family
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1  Thank tlwiesner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 13 September 2013

Dear Guest,

We thank you for taking time to give us your opinion about your stay in our hotel.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to correct the malfunctionings that you mentioned.
Yours sincerely,

Nathalie PETER
Manager

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Reviewed 7 July 2013

  • Stayed: July 2013, travelled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank mcicogni
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SXBCENTRE, Directeur général at Mercure Strasbourg Centre, responded to this reviewResponded 19 July 2013

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Additional Information about Mercure Strasbourg Centre

Address: 25 rue Thomann, 67000, Strasbourg, France
Phone Number:
Region: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#19 Luxury Hotel in Strasbourg
#22 Business Hotel in Strasbourg
Price Range: £83 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Strasbourg Centre 4*
Number of rooms: 98
Official Description (provided by the hotel):
The Mercure Strasbourg Centre is ideally located in the heart of Strasbourg, close to Notre Dame Cathedral, the picturesque Petite France area, shops and the TGV train station. ... more   less 
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Also Known As:
Mercure Strasbourg Centre Hotel Strasbourg
Accor Strasbourg Centre

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