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Best Western Plus Monopole Metropole
Ranked #8 of 130 Hotels in Strasbourg
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 June 2014

Clean, decently comfortable and ... conveniently located. That's about all this BW can score.

Realized a little late that we did not get the type of room we actually booked and paid. Of course the staff did not admit to it when asked about it but oh well, win some lose some.

The elevator is tiny, have to hold your breath to fit in with your suitcase.

The room seemed recently renovated in that strange, inexplicable hotel fashion that always leaves one wondering what kind of logic goes into decorating and renovating decisions. Some huge ugly painting on one wall right in front of the bed, highlighted by not one but two arched spot lights, while a smallish TV hovered in a corner generating neck pains.

Breakfast was ok.

Valet parking was available, we were told it was the same price whether we park it or the valet. Better him than me, I say.

All in all, a comfortable enough stay, nothing spectacular.

  • Stayed: June 2014, travelled as a couple
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Thank MookSchmook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 20 June 2014

Dear Madam, dear Sir,

Thank you for your recent feedback on Tripadvisor.
Your opinion is very important to us as we all aim to provide always a better customer care.
We feel very sorry that the experience we were trying to deliver was not the best you expect, however I would like to clarify some points.
The room as you describe it is actually an Executive room. As your message is anonymous, I’m unfortunately not able to verify which kind of room type you have booked.
Yes, the elevator is tiny, but this is often the case with old and historical buildings in French cities. Sorry about that.
Finally, we have well noticed that you did not like the way your room was refurbished, and we would like to apologize for that. We inform you that we have about 15 different types of rooms in our house and we hope having the opportunity of welcoming you again to show you some. Just mention it upon reservation.
BEST regards,
Veronique Siegel, CEO

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238 - 244 of 1,109 reviews

Reviewed 4 June 2014

This hotel was very well equipped, and the staff were very helpful. I would highly recommend, we were a couple with a small child.
There is a small private underground carpark, available at 13 euro per night, which is worth booking.
The staff were very kind to us and although we had to checkout at 1am, were happy to accomodate.

  • Stayed: May 2014, travelled with family
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Thank CAPTAINCURRY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 5 June 2014

Dear Sir,

thank you very much for your survey. Your opinion is important to us and we value your feedback. The entire team is doing its best everyday to make our guest's stay enjoyable and they will appreciate your comments, as I do !

We are looking forward to welcoming you back for a next stay in Strasbourg and we remain with BEST regards from Strasbourg,

Veronique Siegel, CEO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We Booked the Monopole Metropole on no less than 4 separate occasions as we were filming for the BBC in Strasbourg... The hotel is pretty much central to the city and close to the train station and shops. There are lots of little streets where you can go for food and coffee and lots of places to sight see. You are warmly greeted by at least 2 reception staff who speak not only English but French and German too...They book you in quickly and efficiently and tell you where to go for your room..The hotel when we stayed there was still being renovated however we got to stay in the newly renovated fourth floor with modern decor but in keeping with the traditional Alsace wooden beams etc.

There is a bar downstairs near to the reception but the prices are quite expensive once you have done the currency conversing from GBP to Euros however there is a nice selection and you are made to feel welcome...

The breakfast was nice with a selection of continental, cold meats, cheeses bread along with Boiled eggs, scrambled eggs, sausages and bacon. Very Alsace tasting and really enjoyed..
One of the downsides for me / us is although there is room service for food of an evening the food is cooked off premises so when the food eventually arrives it is tepid a little disappointing as it is such a well run establishment..

There is basement car park which offers a valet parking but if this has filled up quite quickly there is alway a multi story car park which is not all that far away and not all that expensive..

The owner of the hotel Veronique Anton-Siegel we found was always available if there were any problems or just to greet and see how things are going...very very friendly and welcoming..

We will be back! :)

  • Stayed: September 2013, travelled on business
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1  Thank BoxerGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 4 June 2014

Dear Sir,

thank you so much for your nice review and comment. Your confidence and faith during the several stays with us is important to us. We are trying to do our best to make our guest's stay enjoyable and it is a pleasure to read that you appreciate that.

Regarding the room-service, you are right, the room-service menu we had before could not arrive in rooms very warm everytime and we are currently experiencing a new product, which allows our guests to warm-up dishes directly in the room with a steamer. The recent guests who have tried it seem to be satisfied with this new menu and I hope that you will be back and I am looking forward to hearing your feedback!

I stay at your entire disposal for any question or help I could provide and remain with very BEST regards from Strasbourg,

Veronique Siegel, CEO

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Reviewed 28 May 2014

We stayed at this central city hotel for five nights with a group of 23. The hotel is situated on the corner of two streets mid way between the central railway station and the historic central island. It is a very short walk to the centre with plenty of shops, cafes, restaurants etc nearby.
We were made very welcome and all the rooms were well modernised. the staff were welcoming and the breakfasts offered plenty of choice. Our room was particularly spacious with a couch which could be made up into an extra bed.

Room Tip: The hotel is in a side street and is double glazed but if you sleep with the windows open there may...
See more room tips
  • Stayed: May 2014, travelled with friends
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Thank longtimetraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 29 May 2014

Dear Madam, dear Sir,

thank you very much for having taken the time to fill in the review regarding your recent stay in our hotel. Your opinion is very important to us and we value your feedback.
I will forward your comment to the team who is doing its best everyday to make our guest's stay enjoyable. Also, I am glad to read that you have enjoyed our location, the rooms and the breakfast!

I hope to have the pleasure of welcoming you again in Strasbourg and stay personnally at your entire disposal for any help I could provide.

With BEST regards,
Veronique Siegel, CEO

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Reviewed 24 May 2014

We chose this hotel for the location: Close to the train station. It is absolutely perfect - no more than a 5 minute walk.
The breakfast is varied and is constantly replenished. The breakfast begins at 6:30 a.m. This is an added convenience for early morning departures.
The staff are cordial and helpful.
The only thing I didn't like about the hotel was the sometimes sketchy people late at night in the adjacent streets. We had an outside room and there was a lot of noise late at night. Probably no different than hotels more in the City Center, but there seemed to be some noise nearly every night.

Stayed: May 2014, travelled as a couple
1  Thank 26West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 26 May 2014

Dear Madam, dear Sir,

thank you very much for your review and I am glad to read that you have appreciated our location, service and breakfast!

I also would like to apologize for the noise in the street, which can happen sometimes, as everywhere in the city center, unfortunately. I am sorry for these inconveniences and our new windows and shutters, when closed, reduce the noise consequently.

I hope that we will have the pleasure of welcoming you back for a next stay in Strasbourg and stay personnaly at your entire disposal for any question or help I could provide.

with BEST regards,
Veronique Siegel, CEO

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Reviewed 20 May 2014

Very nice decor, clean, comfortable, decent breakfast. Good value for money. Excellent customer service. Kind and competent. I forgot sth in the room and they were very helpful and kind to ship it back. Thank you!!

  • Stayed: May 2014
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1  Thank katarzyna b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 21 May 2014

Dear Madam,

thank you very much for sharing your experience with the community of travellers of Tripadvisor. I am delighted to read that you have enjoyed the atmosphere, decor and efficience of our staff. I will forward your compliments to the team !
We are all looking forward to welcoming you back for a next stay in Strasbourg and I stay personnaly at your entire disposal for any help I could provide.
with BEST regards from Strasbourg,
Veronique Siegel, CEO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

We stayed here for one night on our way from Paris through to Germany. We were able to check in early; we arrived by train before traditional check-in time. The hotel was very convenient to the train station - an easy five minute walk. The hotel was also an easy walk to the old town.

Our room was big by European standards. Plenty of space plus a small refrigerator. The bathroom was fine as well, but was one of the styles that has the shower integrated in to the bath floor; you just pull the curtain around it and shower; water drains in to the floor. There is no problem with this, I'm just mentioning it in case anyone needs a tub - you might want to ask for that.

The hotel breakfast was great. A large selection of all sorts of breakfast foods, cold cuts, juices, and baked goods.

The service was also great. Everyone we encountered was very helpful. We had an early train the morning we left. One of the staff members came in to the breakfast room to ensure all was good and to ensure we'd have enough time to get to the train station. Very helpful.

  • Stayed: May 2014, travelled as a couple
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1  Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VeroniqueSiegel, Directeur général at Best Western Plus Monopole Metropole, responded to this reviewResponded 19 May 2014

Dear Madam, dear Sir,

Thank you very much for your confidence and we value your feedback. Your opinion is important to us and I am glad to read that you have enjoyed our location, your room and the breakfast. Also, I would like to thank you especially for your nice comment regarding our team. They are doing a great job everyday to make our guest's stay enjoyable and your comment helps them going forward.

I hope to have the pleasure of welcoming back again during a next trip to Europe and I stay at your entire disposal for any help I could provide.
Again thank you and take care!

BEST regards,
Véronique Siegel, CEO

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Monopole Metropole

Address: 16 Rue Kuhn, 67000, Strasbourg, France (Formerly BEST WESTERN Monopole Metropole)
Phone Number:
Region: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Strasbourg
#3 Business Hotel in Strasbourg
#5 Romantic Hotel in Strasbourg
#6 Luxury Hotel in Strasbourg
#9 Family Hotel in Strasbourg
Price Range: £76 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Monopole Metropole 4*
Number of rooms: 81
Official Description (provided by the hotel):
The Best Western Plus Hotel Monopole Metropole, close to the TGV train station and the old town La Petite France, is one of the most historical of Strasbourg. Discover the charms of the lounges with antiques and paintings of famous Alsatian artists and visit the collections featured in the "little museum" at the lobby. The rooms, traditionally furbished or contemporary styled are all non smoking and air conditioned. ... more   less 
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Also Known As:
Best Western Monopole Metropole Hotel Strasbourg
Best Western Hotel Strasbourg
Best Western Strasbourg
Strasbourg Best Western

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