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“Expected a little more...”
Review of Hilton Strasbourg

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Hilton Strasbourg
Ranked #39 of 129 Hotels in Strasbourg
Reviewed 4 July 2014 via mobile

Recently stayed four nights while on business in the area. Room was clean & comfortable, and for the most part, the staff was friendly and efficient. Restaurant has good food and attractive options. Unfortunately, as the hotel is not in the City Center, dining options are limited to the hotel. When I asked at Reception for alternatives, the only response I got was to take a taxi (not cheap in Strasbourg! ). It was never mentioned to me that the tram was a nearby option, which would have been a fraction of the cost for a taxi. As a second negative, the internet speed was less than adequate for the price charged. Would be nice to see Hilton offer free wireless to all HHonors guests, not only Gold & up. Overall, average accommodations for above average room rates

Stayed: June 2014, travelled on business
Thank LCase919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 9 July 2014

Dear guest,

Thank you for your comments on Trip Advisor.

We are sorry to learn that you were disappointed with your recent stay at our hotel and we would like to apologize for any inconvenience.

We appreciate being advised of any breach in the usual service for which our hotel is noted.

We always endeavour to offer the highest level of service and it appears that we failed to meet your expectation.

We do hope to have the opportunity of welcoming you back to the Hilton Strasbourg
With kind regards

Franck Giacometti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 - 311 of 1,524 reviews

Reviewed 4 July 2014

The Hilton Strasbourg is well situated in Strasbourg. Tram is walking distance away and the car is a gadget you should definitely forget in Strasbourg, but that is another story.

The rooms are large and clean. Staff was very friendly and forthcoming.
The bathroom is clean and functional, beds are good. Breakfast is excellent.

Internet is free at the lobby but the use of code is cumbersome, overall Internet connection is good but far too expensive.

Car Parking is overpriced.

  • Stayed: June 2014, travelled on business
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Thank Ptlux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg.

Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

From the outside, this hotel looks shabby, but the interior has been redone nicely. Comfortable room for business travel, and the internet access was fast. I appreciated that the hotel had converters/chargers available for me, as I did not have any. They were brought directly to my room. One disappointment...no food in the the hotel during the morning hours. When on business travel, it would have been nice to be able to grab a quick bite at the hotel prior to heading out to my meetings.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Carol M Ms J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We are delighted to read that your stay met your expectations.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

We stayed at this hotel while driving from Paris to Innsbruck. The staff was extremely helpful - the young man at check-in and the Concierge both went out of their way to make us feel welcome. The Executive Lounge had a nice cocktail hour and we enjoyed the offerings which included some excellent Cream of Asparagus Soup. Breakfast was also very good and we thoroughly enjoyed the nice selection. We made a very short walk to the tram which took us into town - the tram tickets can be purchased from the Concierge. We would definitely stay at this property again.

  • Stayed: June 2014, travelled with family
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Thank abamagal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We are delighted to read that your stay met your expectations.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

Hotel is located in one of the greatest cities in europe and provides a good, solid accomondation. The staff is nice and helpful, the rooms are spacious and good equipped. If you like running, the inner city and the European Institutions are located nearby, so that you can enjoy a nice run of 10 km all along channels and fantastic old town districts.
Drawbacks at the Hilton SXB are the terrible food, especially the breakfast should be avoided and the incredibly expensive minibar. I made the mistake to have a can of coke at night which cost me 5 EUR...

  • Stayed: June 2014, travelled on business
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Thank Bjoern D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 2 July 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Stayed 1 night passing trrough to Belgium.In the media, would had expected a wee more from Hilton....
Room cle3an and bathroom clean, beds ok. Dinner was nice and so was breakfast.
Hotel next to pubblic transport to go in to town .

  • Stayed: June 2014, travelled with family
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Thank Maddalena1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We are delighted to read that your stay met your expectations.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

Hotel is a shame to the Hilton Brand, front desk staff is really friendly and trying to do their best. Executive lounge drinks offerings are poor and not as good like how it once was. (no spirits, no red bull, no small bottles of water etc!!)

Room looked old and worn, first room had a bathroom straight out of the 80's. And the second room did not have working airco. Finally they solved it and the third room was good and looked renovated but still old bathroom and no closets for the clothes :s..

Breakfast, haha what a joke is this? Such a poor breakfast not up to the Hilton standards!! Asked for salmon and got the simple answer "no". Rooms and hallways old and outdated.

  • Stayed: June 2014, travelled with friends
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1  Thank HiltonTravelST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck G, Front Office Manager at Hilton Strasbourg, responded to this reviewResponded 26 June 2014

Dear Guest,

Thank you very much for your recent stay at the Hilton Strasbourg. Guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guest's have rightly come to expect.

We have well noted your remark regarding the executive lounge.

We hope we will have the pleasure of welcoming you back among us.

kind regards,

Franck Giacometti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Strasbourg

Address: 1 avenue Herrenschmidt, 67000, Strasbourg, France
Phone Number:
Region: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Strasbourg
#18 Romantic Hotel in Strasbourg
#20 Luxury Hotel in Strasbourg
Price Range: £81 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Strasbourg 4*
Number of rooms: 245
Official Description (provided by the hotel):
Near the city centre, in the European institutions district and opposite the Congress Centre, the Hotel Hilton Strasbourg is well positioned for access to the city's extensive tram network. All rooms offer large windows with views over the Cathedral or the European Parliament building. Stay connected with complimentary Wifi. For your business travels, choose an Executive room and enjoy Executive Lounge access with complimentary breakfast, drinks and snacks are served. Indulge with a seasonal and full of freshness cuisine at the restaurant of the hotel, H! Brasserie. Or enjoy a snack and cocktail created by the award-winning bar team. ... more   less 
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Also Known As:
Hilton Strasbourg Hotel Strasbourg
Hilton International Strasbourg
Strasbourg Hilton International

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