I had a problem with the booking of the hotel we was supposed to stay in Strasbourg. The hotel called this hotel who nicely offered us a suite for the price we paid our previous room. She didn't ask for anything, neither credit card or passport as it was late at night, she just told us to go and enjoy our sleep. I felt very value as a person and customer. We went to the swimming pool in the morning, it was great.
We had a great stay and the entire staff was extremely good at its job, I would recommended this hotel without hesitation.