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“Not a good choice”

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Inter Hotel Le Bristol
Ranked #19 of 128 Hotels in Strasbourg
Certificate of Excellence
Reviewed 9 March 2014

Only good point was its closeness to the station. The room was clean and comfortable, but lacked coffee or tea making facilities and the bathroom left a lot to be desired. Although it had been refurbished and had new pipework and fittings, there was no shower cubicle, curtain or splash guard. The old bath had been left in place with just an hand-held shower that was not even fixed to the wall, but was just running from the bath taps and left to lie in the bath itself. It seems as though they had run out money when it came to the finishing off the bathroom. In addition when I checked out, the receptionist charged me the regular rate, instead of the on-line rate I had on my original booking, and then said she could not reimburse my card with the difference. After a short stand-off, she eventually agreed. I was booked into this hotel on my return from Italy some two weeks later, needless to say this has now been cancelled. If two star hotels just a minutes walk from this hotel can provide tea and coffee making facilities why cannot a so called three star hotel which pertains to be.

Room Tip: Check your room to make sure it has a proper shower
  • Stayed: March 2014, travelled as a couple
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Thank RickBulkingtonWarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel L, Adjointe de direction at Inter Hotel Le Bristol, responded to this reviewResponded 14 April 2014

Dear Sir or Madam,

We thank you for leaving a comment on this site and are sorry that your stay didn’t go on
as well as requested.
We also want to insist that if you have a problem, whatever the problem is, if it is a technical one, like the one you had with the bathroom or another type of problem, don’t hesitate to tell immediately the reception.
If you tell us your problem, the receptionist will offer you another room or resolve the problem if it is possible in another way.
Moreover, different part of our hotel went through different renovation works recently and I am sure that the room you stayed in was part of the rooms which were renovated after you stay, as the oldest rooms are of course renovated first.
In a little time, there will also be other renovations and other parts of our hotel will be as interesting as the parts already renovated.
Concerning the tea or coffee making facilities, we don’t have them in our rooms but you can ask our staff to prepare you a coffee or a tea and they will be glad to do it.
For what happened with my colleague at the reception, I don’t know which was the problem, but I am happy that it ended well and anyway if it gave you a bad impression I am sorry and apologize for it.
We stay of course at your disposal for any additional suggestion.

Kind regards,

Vanessa
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (356)
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34 - 40 of 356 reviews

Reviewed 6 January 2014 via mobile

We took our friends here for 2 nights as a Christmas present. Location was fantastic, overlooking one of the markets, next to the train station. Price was reasonable too. Rooms were fairly large and one had been refurbished and looked tidy. The ones that hadn't were a little gloomy. Ours had a damp problem on the bathroom which was generating a lot of small flies. There was nowhere to put the shower head so one of us had to hold the head whilst the other showered. Beds were comfy and clean and we slept very well. The Juliet balconies were a bonus. Breakfast was good quality and plentiful, although the coffee wasn't great. There was tea and coffee available all day if required. There was an issue with the keys as we hasn't realized that the doors only lock if you press the button on the key. We all found this out on the second day. When we suggested to the lady on reception that they should inform guests of the process, she gave us a terrible look and told us no. Not the best customer service, which wouldn't cost them anything. I know that people have reviewed this place and reported already a lot of the issues we found, but still the issues are there, which is why, after the lack of interest from the receptionist, we didn't mention any of the other problems. It's a shame as this could be a really great place.

Stayed: December 2013, travelled with friends
Thank rachel69inman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inter-Hôtel Le ... L, La réception at Inter Hotel Le Bristol, responded to this reviewResponded 4 August 2017

Dear rachel69inman,
We thank you for having left your opinion since your stay in January 2014.
Since your coming, our Inter-Hotel Bristol *** totally changed its style! We invite you to visit our web page to discover our new design and our new offers.
By hoping to have the pleasure to welcome you again,
Sincerely,
The team of Inter-Hotel Bristol ***

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Reviewed 5 January 2014 via mobile

We stayed as a couple in room 105. Lovely room with a large double bed and three little balconies accessed through double doors, large en suite with shower over bath and hairdryer. Bedroom also had storage. It was very clean, possibly newly decorated as friends in the same hotel did not have the same standard of room. Breakfast was a continental buffet of good quality and options for vegetarians. Easy access to the town, maybe 15min walk to the cathedral.

Stayed: December 2013, travelled as a couple
1  Thank Stacey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inter-Hôtel Le ... L, La réception at Inter Hotel Le Bristol, responded to this reviewResponded 4 August 2017

Dear StaceyLE,
We thank you for having left your opinion since your stay in January 2014.
Since your coming, our Inter-Hotel Bristol *** totally changed its style! We invite you to visit our web page to discover our new design and our new offers.
By hoping to have the pleasure to welcome you again,
Sincerely,
The team of Inter-Hotel Bristol ***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

We chose this for convenience for getting to Strasbourg train station early in the morning and, for that, it was great. The staff were friendly and recommended secure bicycle parking for our bikes just across the road from the hotel. It was also a short walk to the centre of town and reception provided a map of the city. The room was fine although could have been cleaner, particularly in the bathroom. The shower holder was also broken so you had to hold the shower head above you. Overall, the hotel was nothing special but we thought it was reasonable value for money and a good choice if you want to be near to the train station.

  • Stayed: August 2013, travelled as a couple
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Thank Becca J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inter-Hôtel Le ... L, La réception at Inter Hotel Le Bristol, responded to this reviewResponded 4 August 2017

Dear Becca J,
We thank you for having left your opinion since your stay in 2013.
Since your coming, our Inter-Hotel Bristol *** totally changed its style! We invite you to visit our web page to discover our new design and our new offers.
By hoping to have the pleasure to welcome you again,
Sincerely,
The team of Inter-Hotel Bristol ***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2013

My partner and I stayed at this hotel for two nights. The most positive aspect of this hotel is the staff at the front desk, who are incredibly helpful, friendly and multilingual. The hotel is also conveniently located across the road from the train station, and is in walking distance to Le Petite France.

The room itself could do with some refurbishment. We had a good giggle at the Mona Lisa Painting in our room - the original, I'm sure! The floors were uneven, the bar fridge door scraped across the carpet, the linen was very old, there was no soap in the bathroom. That said, it was still a comfortable place to stay, particularly if you don't mind rooms that are a bit old.

The buffet breakfast was pretty standard fare, but nothing to complain about. All in all, a decent hotel.

  • Stayed: September 2012, travelled as a couple
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2  Thank grannywobbly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotellebristol, Responsable d'exploitation at Inter Hotel Le Bristol, responded to this reviewResponded 3 June 2013

Dear Sir or Madam,


We thank you for your comment and are glad that you enjoyed your stay.

Concerning the material aspects that you didn't enjoy in our hotel, we want to inform you that our hotel is currently undergoing several works to improve the well-being and the satisfaction of our guests.

We stay at your disposal for any additional comment or question.

Kind regards,

Vanessa
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2013

Le Bristol saved me and my friends with a great customer service, and a bigger room than we needed mantaining the cheapest price in town.

The guy at the reception was really keen on bargaining the room's price; he really made us an offer we couldn't refuse. He was also very nice and could speak many languages. A discount on the parking price was included.

The bathroom was huge and very comfortable, and also the beds were pretty nice.

Unfortunately we didn't have breakfast, so I can't say about that.

I strongly suggest Le Bristol

  • Stayed: April 2013, travelled with friends
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Thank Gianluca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotellebristol, Responsable d'expoitation at Inter Hotel Le Bristol, responded to this reviewResponded 25 May 2013

Dear Sir,


We thank you for taking time to leave a comment and are happy that you enjoyed your stay.

We are looking forward to welcoming you for a further stay in our hotel.


Kind regards,


Vanessa
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2013

This is a great location if you're coming or going by train in Alsace. Unlike many big cities the train station area in Strasbourg is not terribly dodgy. You walk out of the station and across a parklike open area to this hotel. Our room faced the green park and the station, and was large and clean, with a good WiFi signal and a comfortable bed. Unlike many hotels in France it had a hair dryer. Breakfast was good, and the front desk people speak English if you need it. A good choice if you don't need a true luxury hotel, but still want a nice place to stay!

  • Stayed: April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KarenGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotellebristol, Responsable d'expoitation at Inter Hotel Le Bristol, responded to this reviewResponded 25 May 2013

Dear Sir or Madam,


We thank you for your comment and are very happy that you enjoyed your stay in Strasbourg.

We hope to see you again in our hotel and would be glad to welcome you again.


Kind regards,

Vanessa
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inter Hotel Le Bristol

Address: 4 Place de la Gare, 67000, Strasbourg, France
Region: France > Grand Est > Bas-Rhin > Strasbourg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #19 of 128 Hotels in Strasbourg
Price Range: £59 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Inter Hotel Le Bristol 3*
Number of rooms: 39
Official Description (provided by the hotel):
Ideally located in the heart of Strasbourg, in front of the TGV train station our hotel - 37 soundproofed rooms - welcomes you in a warm and cosy atmosphere...A perfect place to start a city tour : 5 minutes walk from the city centre and the "Petite France" district, 15 minutes to the Cathedral...Open 24 hours a day; there is always someone to welcome you in Strasbourg. ... more   less 
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